Kobo Glo FAQ & Support

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Frequently asked questions

Everything you wanted to know about Kobo Glo

  1. Where can I buy a Kobo Glo?

    Anywhere you can buy a Kobo! You can order a Kobo Glo directly from us at the Kobo Store or from select retailers, both online and in store. Need more info? Head over to the where to buy page for all the info you could possibly desire!

  2. How much does a Kobo Glo cost?

    The suggested retail price is $129.99 in Canada and the US. Of course, due to market fluctuations, exchange rates, and country-specific taxes, prices may differ in other parts of the world. Your local retailer will have details on the price you can expect to pay, so check with them or visit the where to buy page for further information.

  3. Can I upgrade my Kobo Original, Kobo Wi Fi, or Kobo Touch to the Kobo Glo?

    Unfortunately, the breakthrough ComfortLight technology is highly integrated into the Kobo Glo hardware. This integration makes it impossible to upgrade the older versions of Kobo eReaders. All is not lost, though. If you would like to adapt your existing Kobo eReader, there are many light accessories out there, many of which are available at the very retailers that sell Kobo eReaders. Or, of course, you could give your old Kobo eReader to a pal and treat yourself to the Kobo Glo!

  4. Why should I buy a Kobo Glo?

    Well, that's easy! Kobo Glo is the first Kobo eReader designed for both day and night reading. It comes fully equipped with an integrated ComfortLight so you can read easily, no matter what external lighting situation you face. The XGA high-resolution screen brings you closer than ever to the story, as you customize type to the size and style you like best, and quickly tap your way through a tale. Plus, with easy access to the Kobo eBookstore, you can find your next great read in a snap! And if you're having trouble deciding, Kobo Picks has your back. Kobo Picks is just waiting to recommend something based on your particular preferences and feedback. Read how you like, when you like, and what you like. Easy!

  5. Where can I find Kobo Glo tech specs, like battery life, storage capacity, weight, size, supported file formats, etc.?

    For a complete list of tech specs, visit the Kobo Glo Tech Specs page.

  6. Where can I get Kobo Glo technical support and help?

    A great place to start is the Kobo Support portal. If you're looking for support on Kobo Glo in particular, visit the Kobo Glo Support page that includes information on Getting Started, Troubleshooting, and Video Tutorials. Finally, the Kobo Glo User Guide, Warranty and Safety information can be found on the Kobo Support Guides page.

  7. Which languages does Kobo Glo support?

    Kobo Glo is a truly international eReader. At first launch, the Kobo Glo will be available in English, French, German, Spanish, Dutch, Japanese, Italian, and Portuguese. We're going to be launching more language support shortly, so stay tuned!

  8. What about daytime reading?

    Luckily, Kobo Glo is perfect for reading both day and night! You control ComfortLight: turn it on and off with a simple tap, and adjust the intensity to suit your reading conditions. Because there's no glass overlay on the screen, you never suffer from glare, no matter how bright the sun is shining.

  9. Does a front light cause eyestrain like a backlit screen does?

    Quite simply, Kobo Glo's advanced breakthrough ComfortLight technology cleverly diffuses light across the page, rather than illuminate it from behind. Screens that use backlighting often cause eyestrain, mostly because they require glass screens that reflect light and suffer from glare. The print-on-paper feel of the Kobo Glo's E Ink no-glare screen, under the illumination of a front light, has none of these downfalls so you have the best reading experience, no matter what time of day.

  10. I find reading on screens super annoying, so why would I like the Kobo Glo? What makes it better?

    Forget everything you ever thought about reading on a screen. The Kobo Glo experience has a print-on-paper feel that is as glare-free as any paper book you've ever read, but has the advantage of crisp, sharp fonts that you can adjust to suit your reading needs. Plus, no print book comes with a built-in ComfortLight, which makes lamps obsolete and reading clear, no matter what time of day. It's the reading experience you already know and love, just with the added advantages of quick taps to turn pages and the ability to read continually, without putting it down.

  11. What's Kobo Glo's battery life like?

    The Kobo Glo battery lasts one month with light on or off. This is based on approximately 30 minutes of reading per day and one page turn per minute. Of course, battery life depends on your individual usage.

  12. How many eBooks can the Kobo Glo hold?

    Out of the box, Kobo Glo comes with the storage capacity for up to 1,000 eBooks. Not enough for you? No problem! You can easily expand its memory with a 32 GB Micro SD card, giving you storage for up to 30,000 eBooks. If you run out of space, simply delete the eBooks off your SD card. Don't worry, though! Thanks to Kobo Everywhere, your eBooks are stored safely in the cloud, so you can add them back later if you want!

  13. How do I buy eBooks? How much do they cost?

    Like any bricks-and-mortar bookstore, browsing and buying eBooks is simple. The Kobo eBookstore gives you access to over 4 million eBooks globally, including new releases, bestsellers, newspapers, and magazines! All eBooks are organized into easy to browse categories and are competitively priced with paper books. Once you've found the eBook you want, click buy and, after the payment has been processed, the eBook will be downloaded to your library where it can be accessed from your Kobo Glo and any of our free Kobo eReading apps!

  14. Can I use my existing Kobo account with my new Kobo Glo?

    Absolutely! If you are already a Kobo user, simply use your account to sign into your new device, access your library, buy new eBooks, and earn awards on Reading Life.

  15. Where can I get the Kobo desktop app?

    Downloading is easy. Visit kobosetup.com to get the free Kobo Desktop software. The Kobo desktop app comes in super handy for setting up your new Kobo Glo, shopping the Kobo eBookstore, reading on your computer, and managing your growing eBook library.

  16. Are there any accessories that can help protect my Kobo Glo?

    There sure are! Not only does our range of accessories protect your Kobo Glo, but they're pretty stylish and functional, too. The Kobo SleepCover, for instance, instantly wakes up your Kobo eReader and tucks it back in to sleep and comes in both canvas and leather finishes. The SleepCover also locks your device in with exclusive KoboFit clips and an elastic front closure for ultimate security. Buy one of the Kobo SleepCovers at your local retailer or alongside your Kobo on our web site. Kobo designers are hard at work designing more great covers, so keep your eyes peeled for the cover or case that suits your lifestyle!

  17. When will Kobo Pulse come to Kobo Glo? Is it going to be available on Kobo Touch?

    Unfortunately, we're not currently planning to support Kobo Pulse on either the Kobo Glo or Kobo Touch. But don't worry, you can enjoy great social features on your Kobo Glo, like earning and sharing your Reading Life awards and stats, and sharing your favourite passages to your Facebook Timeline and Twitter. Learn More

  18. Where can I find out more information on Corporate Sales?

    We have a whole page dedicated to corporate sales. Click here.

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