TERMS OF SALE

Kobo is an online service (“Kobo Service”) operated by operated by Kobo Europe S.A. (2 Rue de Fosse, Luxembourg L-1536) in Europe, and by Rakuten Kobo Inc. (135 Liberty St, Ste. 100, Toronto, Ontario, Canada M6K 1A7) in countries outside of Europe (in each case, as applicable), that, amongst other free services made available as part of the Kobo Service provides Customers with access to purchase Digital Content.

SALES TO CUSTOMERS ONLY; RESTRICTIONS ON USE

The Kobo Service sells licenses to literary works (“Digital Content”) to end user customers that have created a Kobo account (“you” or “Customer”) only. All Digital Content on the Kobo Service is the exclusive property of the publisher or its licensors and is protected by copyright and other intellectual property laws. The download of, and access to Digital Content is available only to Customers and is intended only for your personal and non-commercial use. Any other use of Digital Content downloaded or accessed from the Kobo Service is strictly prohibited. You may not modify, transmit, publish, participate in the transfer or sale of, reproduce, create derivative works from, distribute, perform, display, or in any way exploit, any of the content of any Digital Content, in whole or in part. By downloading or otherwise accessing Digital Content from the Kobo Service, you hereby acknowledge and agree to these terms.

CANCELLATION POLICY

Except for digital magazine subscriptions (detailed below), and otherwise set out in this section, all sales are final. You have the right to cancel the contract for a purchase of Digital Content from Kobo for a refund within a period of 14 days beginning with the day after purchase. Once you have received your refund, you will no longer have the right to access the Digital Content. Once you download or access any Digital Content that you purchase, the Customer no longer has the right to cancel his or her purchase of that Digital Content.

PAYMENT METHODS

The Kobo Service accepts credit cards. When a credit card is being used for a purchase, Kobo may obtain a pre-approval from the credit card company for an amount up to the amount of the order. Billing to your credit card occurs at the time of purchase, or shortly thereafter.

The Kobo Service accepts the following payment cards: Visa and MasterCard.

Depending on the country in which you are making your purchase, the following payment methods may also be available: American Express, Visa Debit, PayPal, iDeal and JCB.

PLEASE NOTE:

  • Credit cards have daily spending limits that may prevent the processing of your order.
  • If a transaction has been declined online due to credit issues, please ensure all data is correct and resubmit. If the transaction is not accepted online, you will be unable to use that card for your transaction and should use another payment card.

BILLING

If you are purchasing multiple items on the Kobo Service, your order may be authorised and billed in gradual increments during one purchasing session as you click the “Buy Now” button. This may appear as multiple orders and billings on your payment card statement.

MAGAZINE SUBSCRIPTIONS

TRIAL SUBSCRIPTIONS

If you purchase a subscription that includes a free trial, you will receive free access to the content for the duration of the free trial period. At the end of your free trial period, Kobo will charge or debit the payment method provided at the time of your order, and you will be billed according to the cycle stated at the time of your order. If you do not want to keep the subscription following the free trial and do not want to incur any charges, to avoid having your payment method charged you must cancel the subscription as provided in these terms prior to the end of your trial period.

PAYMENT

Your payment details must be verified before your subscription can be activated, including any free trial. If your initial payment authorization is later revoked, your subscription will be terminated. Please contact Customer Care if you believe your access was terminated in error. You must also notify Customer Care promptly of any change in your name, billing address, e-mail address, telephone number or payment method information.

Kobo will charge or debit your payment method at the beginning of your subscription for the full amount of the subscription, plus any applicable taxes. You will be sent a confirmation receipt. Following the initial payment, unless you otherwise cancel your subscription, you will be charged annually on the anniversary date using the payment method we have on file.

RENEWALS

ALL SUBSCRIPTIONS WILL, UNLESS WE RECEIVE NOTICE FROM YOU TO THE CONTRARY, RENEW AUTOMATICALLY AT THEIR EXPIRY FOR A ONE YEAR TERM AT THEN CURRENT RATES. If at any point you do not wish to have your subscription automatically renewed, you may cancel it without penalty before the end of the subscription term. You will be notified 30 days in advance of any impending subscription renewals.

For each subscription renewal, Kobo will charge or debit the payment method you originally used to make the purchase. If your credit card expires or your payment method is otherwise invalid, Kobo reserves the right to immediately terminate and/or fail to renew your subscription. Kobo will notify you that the payment method failed, and allow you to update or change your payment method and either permit you to keep your subscription running or require you to start a new subscription.

CANCELLATIONS AND REFUNDS

You may cancel your subscription at any time, and you will receive a prorated refund based on the number of issues not yet received in your subscription period. Following Kobo’s provision of a refund to you, you will no longer have the right to access any issues of the relevant subscription not yet received.

We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

If a magazine is no longer available on Kobo (for example, if a title is no longer being made available by the publisher), Kobo will give you a refund, which may be a full refund for the current period of the subscription or a partial refund for issues not yet received in your subscription period.

To cancel your subscription, please contact Customer Care by telephone. Toll free telephone numbers for your country can be found here: http://www.kobo.com/help/customer-care-phones.

UPGRADES

The latest version of the Kobo Client software is recommended to access the Kobo Service. From time to time, an upgrade to the latest version of the Kobo Client software may be required in order to make transactions from the Kobo Service. Use of Kobo Client software is subject to acceptance of its software license agreement presented at the time of installation.

Kobo reserves the right to enhance Digital Content purchased from the Kobo Service. Among other things, such enhancements may result in larger file sizes (requiring, for example, longer download times and additional disk space for storage).

PRICES

The Kobo Service endeavors to offer you competitive prices on current selections. Your total price will include the price of the Digital Content. For Canadian customers only the price will also include additional applicable sales taxes, including GST/HST, QST and/or provincial retail sales tax (in effect on the day of purchase). For EU customers only, prices are inclusive of VAT when applicable. Kobo reserves the right to change prices for Products offered at the Kobo Service at any time, and does not provide price protection or refunds in the event of a price drop or promotional offering.

CONTENT AVAILABILITY

The Kobo Service makes every effort to provide a broad content offering. For this reason, Kobo reserves the right to change content options without notice. On occasion, Digital Content may become unavailable following a transaction but prior to download. Your sole remedy in such cases is a refund of the price paid for the unavailable Digital Content. Please contact Kobo Customer Service for assistance in such cases (see below).

FOR ASSISTANCE WITH ORDERS - CUSTOMER SERVICE

For assistance with billing questions or other order inquiries, please refer to our help page by clicking here. If you cannot find the answers you are seeking you can contact us by emailing help@kobobooks.com. Responses to emails will be provided as soon as possible.

CONTENT USAGE RULES

Your use of any Digital Content purchased from the Kobo Service is conditioned upon your prior acceptance of the Terms of Use, including, without limitation the Usage Rules, set forth therein.

OTHER TERMS AND CONDITIONS

Kobo reserves the right to change the terms and conditions of sale at the Kobo Service at any time. Revised Terms of Sale will be made available on our website. Customers are encouraged to review the Terms of Sale on a periodic basis for modifications.

All sales on the Kobo Service are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein without regard to conflict of laws rules.

If any of the terms in these Terms of Sale are not valid or legally enforceable, the other terms will not be affected.

販売規約

Kobo Inc. (欧州以外にお住まいの方)および Kobo Europe S.A. (欧州にお住まいの方)。

エンドユーザー限定の販売

Kobo Service は、製品をエンドユーザーであるお客様のみに販売するものとします。

取消規定

販売はすべて取消不可能です。Kobo Service は、Kobo Service からコンテンツのダウンロードを開始した時点で利用開始となり、お客様はサービス利用開始後に契約を取り消す権利を持ちません。

支払い方法

Kobo Service はクレジットカードに対応しています。クレジットカードで購入する際、Kobo は注文を受けた料金に関して、クレジットカード会社から事前承認を得ることがあります。カードへの請求は購入時、または購入後すぐに行われます。

Kobo Service は、次のクレジットカードに対応しています: Visa、および MasterCard。

ご注意ください:

  • クレジットカードに設定されている1日の利用限度額により、注文処理が進まないことがあります。
  • クレジットカードの問題でオンライン取引が拒否された場合は、データがすべて正しいことをご確認のうえ再実行してください。オンライン取引が許可されない場合、そのカードをオンライン取引で使用することは不可能であり、他のクレジットカードで支払いを行わなければなりません。

請求

Kobo Service 上で複数のアイテムを購入する場合、「購入」ボタンをクリックすることで成立する購入セッションが1回だけであっても、注文の認証および請求が段階的に行われることがあります。これにより、カード明細での表記が重複注文および重複請求のように見えることがあります。

更新

Kobo Service へのアクセスには、Kobo Client ソフトウェアの最新版が推奨されます。時折、Kobo Service での取引を行うために Kobo Client ソフトウェアを最新版に更新しなければならないことがあります。Kobo Client ソフトウェアのご利用には、インストール時に表示されるソフトウェア使用許諾書への同意が必要になります。

Kobo は、Kobo Service で購入された製品を強化する権利を留保します。強化の結果、ファイルサイズが大きくなり、ダウンロード時間が長くなる、保存のために消費するディスク容量が大きくなるなどの弊害が発生する場合がありますのでご了承ください。

価格

Kobo Service は、現在の市場において、他社に負けない価格設定を心がけています。表示される合計額には、通常、製品の価格を含んでおりますが、カナダにお住まいのお客様についてのみ、GSTやHST、QSTなどの適用可能な消費税、および都道府県別の消費税(購入日の税率)も含まれます。また、イギリスにお住まいのお客様のみ、適用可能な VAT が含まれます。Kobo は、Kobo Service で販売される製品の価格を好きな時に変更する権利を留保し、値下げやキャンペーン時に価格保護や払い戻しを行うことはありません。

コンテンツの利用可能性

Kobo Service では、幅広いコンテンツを提供するよう努めています。そのため、Kobo はコンテンツの品ぞろえを通知することなく変更する権利を留保します。場合によっては、特定の製品を購入した後、ダウンロードする前にその製品が利用不可能となることがございますが、その場合の当社の対応は、利用不可能となった製品について支払った料金の払い戻しとなりますのでご了承ください。このような場合の問い合わせについては、Kobo カスタマーサービス(下記を参照)へご連絡ください。

ご注文に関するお問い合わせ - カスタマーサービス

請求に関する質問やその他注文に関するお問い合わせは、ここをクリックしてヘルプページをご確認ください。探している回答がヘルプページで見つからない場合は、help@kobobooks.com へお問い合わせください。頂いたメールに関しては、できるだけ早く対応させていただきます。

コンテンツ使用規定

Kobo Service で購入した製品の使用は、使用方法を含み、またこれに限らず、事前に同意した利用規約に準ずることとします。

その他の条項

Kobo は、Kobo Service での販売規約を好きな時に変更する権利を留保し、改訂された販売規約は当社ウェブサイトで閲覧できるようにします。また、販売規約に変更がないか定期的にチェックするよう、お客様にご協力をお願い致します。

Kobo Service 上での販売はすべて、法の抵触の規定にかかわらず、適用可能なオンタリオ州法およびカナダ連邦法に準拠するものとします。

本販売規約の条項の一部が無効または法的に実施可能でない場合も、他の条項は引き続き効力を発揮するものとします。