The 9 1/2 principles in this highly personal and refreshingly written book will help any hospital team gain the extraordinary competitive advantage that comes from being seen as “the best” by their own employees, consumers, and community. It takes profound knowledge, not usually taught in business schools, to create and maintain an environment where people feel they are working with friends who share a common dream of making patients and communities their loyal fans-a place where:

Fred Lee changed the discussion about the patient experience with his bestselling book If Disney Ran Your Hospital – 9 ½ Things You Would Do Differently. With the release of Beyond Disney: Heartwiring Healthcare Excellence - Restoring the Art of Compassion and Empathy, Fred and co-author Dr. Rosemary Laird encourage all of us to raise the bar again.To be Heartwired is to know and use the patient’s story to provide quality care with genuine compassion and empathy. Every patient is a...

Over the last few years, you may have heard a buzz going on about cryptocurrency. Bitcoin, the most notable of all cryptocurrencies, is slowly becoming a household topic. Blockchain, on the other hand, you may not have heard of unless you're in the tech industry. But what is a blockchain? And how does it relate to cryptocurrency? In Adopting Blockchain and Cryptocurrency, we'll look at use cases for blockchain technology and explore how bitcoin and digital currencies will revolutionize the...

The Gospel Coalition Book Awards Winner – Theological StudiesModern theology claimed that it ignited a renaissance in trinitarian theology. Really, it has been a renaissance in social trinitarianism. Classical commitments like divine simplicity have been jettisoned, the three persons have been redefined as three centers of consciousness and will, and modern agendas in politics, gender, and ecclesiology determine the terms of the discussion. Contemp...

Hillary Rodham Clinton is one of the most powerful women in world politics, and the irrational right-wing hatred of Clinton has fed her progressive appeal, helping turn her into a feminist icon. To get a woman in the White House, it's thought, would be an achievement for all women everywhere, a kind of trickle-down feminism.In the run-up to the 2016 presidential election, the mantle of feminist elect has descended on Hillary Clinton, as a thousand viral memes applaud her, and most ...

A beautifully crafted graphic novel adaptation of Harper Lee’s beloved American classic, voted the #1 Great American Read 2018.‘Shoot all the bluejays you want, if you can hit ‘em, but remember it’s a sin to kill a mockingbird.’A haunting portrait of race and class, innocence and injustice, hypocrisy and heroism, tradition and transformation in the Deep South of the 1930s, Harper Lee’s To Kill a Mockingbird remains as important to...

In a vibrant urban setting, "The Song of Ugga-Lee' brings a fresh twist to Hans Christian Andersen's beloved tale, "The Ugly Duckling. This enchanting fable captures the hearts of readers of all ages with its humor, touching drama, and unexpected plot twists.Join Ugga-Lee, a unique and misunderstood character, on a journey of self-discovery and acceptance. As Ugga-Lee navigates the challenges of fitting in, readers will be reminded that true beauty comes from being authentic and em...

A passionate, critically incisive cultural biography of hip-hop icon Tupac Shakur and an examination of the forces that shaped him.In 1996 Tupac Shakur, one of the most talented artists of his time, was murdered by an unknown gunman. Fred L. Johnson and Tayannah Lee McQuillar examine the theories surrounding his death and the story of Tupac's lost legacy in this definitive biography.For millions, Shakur gave voice to their stories, but there was also anothe...

Considered 'the father of genomics', Fred Sanger (1918–2013) paved the way for the modern revolution in our understanding of biology. His pioneering methods for sequencing proteins, RNA and, eventually, DNA earned him two Nobel Prizes. He remains one of only four scientists (and the only British scientist) ever to have achieved that distinction. In this, the first full biography of Fred Sanger to be published, Brownlee traces Sanger's life from his birth in rural Gloucestershire to his ret...

No one has had more impact and influence on the craft of preaching in the last several decades than Fred Craddock. After his retirement from a distinguished teaching career, he became free to share his wisdom with a wider audience without the burdens of academic responsibilities. As a result he's given hundreds of lectures and workshops on preaching. The lectures and workshops show an ever-expanding scholarship beyond that of his published books. This book has gathered the "best of the bes...

When Edward Snowden began leaking NSA documents in June 2013, his actions sparked impassioned debates about electronic surveillance, national security, and privacy in the digital age. The Snowden Reader looks at Snowden's disclosures and their aftermath. Critical analyses by experts discuss the historical, political, legal, and ethical issues raised by the disclosures. Over forty key documents related to the case are included, with introductory notes explaining their significance: document...

First published in 1984, this textbook analyses, at both aggregate and micro economic levels, the contemporary industrial conditions in Third World countries and relates this to the process of economic growth and structural transformation.Drawing upon both industrial and development economics, the authors offer a comprehensive and integrated treatment of the different levels of industrial analysis in less developed countries, alongside a wealth of comparative data on industrial str...