Written by two highly successful business coaches and management consultants, this book explains how to improve profitability by focusing on turning a business's already satisfied customers into highly satisfied customers by removing their sense of risk. The authors also provide a fail-safe method for identifying the risks inherent in your business.Every business owner or manager knows that creating satisfied customers is key to establishing customer loyalty and bu...

100 years after Karel Capek coined the word, “robots” are an everyday idea, and the inspiration for countless stories in books, film, TV and games.They are often among the least privileged, most unfairly used of us, and the more robots are like humans, the more interesting they become. This collection of stories is where robots stand in for us, where both we and they are disadvantaged, and where hope and optimism shines through.Including stories by:...

Over 20 Great Projects for the Home from Woodworking's Top Experts! This book is for any woodworker that loves to be in the shop, but doesn't always have the time or materials to tackle that large project. Selected from the pages of Woodworker's Journal, these 22 practical and beautiful projects are small in size, but big on design and will satisfy woodworkers of all skill levels. Among the projects featured are a walnut burl humidor, a bird's-eye maple lamp, jewelry boxes, picture frames,...

There has been confusion in recent years concerning the teaching of classical Reformed thought regarding the Jews. Replacement theology alleges that the Jews, having rejected Christ, are no longer special in the eyes of God. Some have erroneously asserted that Calvin tends to supercessionism. Due to distinctive hermeneutical commitments, there has not been a monolithic Reformed point of view on all the details concerning the Jews in relationship to eschatology. Significant Reformed theolog...

The NASA Kepler and K2 missions have made fundamental, paradigm-changing advances in essentially every area of astrophysics and planetary science. While known for their breakthrough discoveries in exoplanets – especially small rocky worlds orbiting in the habitable zone of their host suns – these missions have also continued to make numerous scientific advances in solar system science, stellar astrophysics and extragalactic astronomy. This book is devoted to the Kepler and K2 missions and ...

In 1863, General Ulysses S. Grant appointed one of his regimental chaplains, John Eaton of Ohio, as general superintendent of contrabands for the Department of the Tennessee. As the American Civil War raged, the former chaplain’s approach to humanitarian aid and education for the newly freed people marked one of the first attempts to consider how an entire population of formerly enslaved people would be assimilated into and become citizens of the postwar Union. General superintendent Eaton...

A “heroic” and “fascinating” biography of John Cage showing how his work, and that of countless American artists, was transformed by Zen Buddhism (The New York Times)Where the Heart Beats is the story of the tremendous changes sweeping through American culture following the Second World War, a time when the arts in America broke away from centuries of tradition and reinvented themselves. Painters converted their canvases into arenas for action and...

Whether you were expecting it or not, news of your child's arrest can be extraordinarily difficult. In that moment of blurred emotions, it's not easy to think clearly or understand what will happen next.This eBook walks you step-by-step through the process, sharing stories of pain and healing from other parents who have traveled the same road. Not only will you get a sense of what to expect from the legal system, you'll find information on what your child may experience while being...

This audiobook is narrated by a digital voice.Embark on a journey through the captivating landscapes and charming towns of Vermont with "Exploring Vermont: Unveiling the Best Destinations and Experiences." This comprehensive guidebook is your ultimate companion to discovering the hidden gems and must-visit attractions in the Green Mountain State.From the picturesque shores of Lake Champlain to the rolling hills of the Northeast Kingdom, each chapter of this book is dedicate...

When the people of British North America threw off their colonial bonds, they sought more than freedom from bad government: most of the founding generation also desired the freedom to create and enjoy good, popular, responsive government. This book traces the central issue on which early Americans pinned their hopes for positive government action — internal improvement.The nation’s early republican governments undertook a wide range of internal improvement projects meant to assure ...

This volume provides a comprehensive, broad-based overview, including first-person accounts, of the development and conduct of archaeology in the Southeast over the past three decades.Histories of Southeastern Archaeology originated as a symposium at the 1999 Southeastern Archaeological Conference (SEAC) organized in honor of the retirement of Charles H. McNutt following 30 years of teaching anthropology. Written for the most part by members of the first p...

How to Reach God's Heart with Bold, Humble PrayersThe all-powerful God of the universe loves you and wants to talk with you! Drawing from thirty years of journaling, trusted author and radio host Susie Larson shares the secrets to effective prayer. She will help you put into action the powerful combination of a humble reverence before God and a tenacious hold on the promises he gives his beloved children, drawing you closer to God and changing how you see ...