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Customer Service

If you like Customer Service Audiobooks, then you'll love these top picks.
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  • Audiobook

    Never Lose a Customer Again

    Turn Any Sale into Lifelong Loyalty in 100 Days

    by Joey Coleman ...
    Narrated by Joey Coleman ...

    Unabridged

    9 hours 28 min

    Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences.While new customers experience joy, ... Read more

    $29.95 AUD or free with audiobook trial

  • Audiobook

    The Psychology of Selling

    Increase Your Sales Faster and Easier Than You Ever Thought Possible

    by Brian Tracy ...
    Narrated by Brian Tracy ...

    Unabridged

    6 hours 18 min

    Brian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important breakthrough in selling was the discovery that it is the "Psychology of Selling" that is more important than the techniques and methods of selling. Tracy's classic audio program, The Psychology of Selling, is the best-selling sales training program in history and is now available ... Read more

    $37.41 AUD or free with audiobook trial

  • Audiobook

    This is Marketing

    You Can’t Be Seen Until You Learn To See

    by Seth Godin ...
    Narrated by Seth Godin ...

    Unabridged

    7 hours 2 min

    Brought to you by Penguin.*Narrated by Seth Godin***#1 Wall Street Journal Bestseller & Instant New York Times BestsellerA game-changing approach to marketing, sales, and advertising.**For the first time Seth Godin offers the core of his marketing wisdom in one compact, accessible, timeless package. This is Marketing shows you how to do work you're proud of, whether you're a tech startup f... ... Read more

    $24.61 AUD or free with audiobook trial

  • Audiobook

    Sales: Sales Strategies: The Top 100 Best Ways To Increase Sales

    by Ace McCloud ...
    Narrated by Joshua Mackey ...

    Unabridged

    1 hour 48 min

    Are you tired of low sales and small paychecks? Do you wish you had more control over your life?Whether you want to (1) discover the world's best closing techniques, (2) make a lot more money, or (3) learn how to master sales the right way, this audio book will teach you everything you need to know.Stop the pain from lost sales and prevent missed business opportunities from plaguing your career ... Read more

    $14.96 AUD or free with audiobook trial

  • Audiobook

    Know What You're FOR

    A Growth Strategy for Work, An Even Better Strategy for Life

    Narrated by Jeff Henderson ...

    Unabridged

    5 hours 45 min

    Your organization - business, church, or nonprofit - will experience unprecedented growth when you close the gap between these two game-changing questions: What are we known for? What do we want to be known for?In Know What You're FOR, entrepreneur and thought leader Jeff Henderson makes it clear that if we want to change the world with our products or our mission, then we must shift the focus of ... Read more

    $27.99 AUD or free with audiobook trial

  • Audiobook

    Customer Success Strategies Bundle, 3 in 1 Bundle

    Customer Engagement Tips, Big Online Selling, and Customer Service Success

    Unabridged

    1 hour 16 min

    Customer Success Strategies Bundle, 3 in 1 Bundle: Customer Engagement Tips, Big Online Selling, and Customer Service SuccessSelling is vital for the success of a business. If you are an entrepreneur, you will be thinking of various ways in which you can enhance your sales. This audiobook will teach you how to do this. One of the biggest mistakes most failed businesses made is to not pay attention ... Read more

    $19.45 AUD or free with audiobook trial

  • Audiobook

    Online Selling and How to Hook Customers Bundle, 2 in 1 Bundle

    Customer Engagement Tips and Big Online Selling

    Narrated by Marcus Mulenga ...

    Unabridged

    31 min

    Online Selling and How to Hook Customers Bundle, 2 in 1 Bundle: Customer Engagement Tips and Big Online SellingSelling is vital for the success of a business. If you are an entrepreneur, you will be thinking of various ways in which you can enhance your sales. This audiobook will teach you how to do this. One of the biggest mistakes most failed businesses made is to not pay attention to their ... Read more

    $13.46 AUD or free with audiobook trial

  • Audiobook

    Digital Customer Service

    Transforming Customer Experience for An On-Screen World

    Narrated by Rick Delisi ...

    Unabridged

    6 hours

    As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent. Digital Customer Service ... Read more

    $23.95 AUD or free with audiobook trial

    PRE-ORDER

  • Audiobook

    From customer to user

    - crack the most significant challenge in business

    Unabridged

    5 hours 49 min

    This book will enable you to crack the most significant challenge in business: applying and maintaining a constant outside-in perspective.Stop focusing on customers and expand your worldview to users. All you have to do is fulfil the needs of users.Following user needs creates a new compass for your business to navigate by.Based in Shanghai, Jacob Johansen facilitates the transformation of brands ... Read more

    $17.97 AUD or free with audiobook trial

  • Audiobook

    Tiny Noticeable Things

    The Secret Weapon to Making a Difference in Business

    Narrated by Liam Gerrard ...

    Unabridged

    3 hours 54 min

    Discover how you can draw people in and achieve greater success, in just a few minutes each day TNTs are Tiny Noticeable Things. They are all the little things that people don't need to do, but do. Though small, they create the biggest, longest lasting impressions in people's minds; they show how much you care; they make and break relationships-yet they cost nothing. In Tiny Noticeable Things: The ... Read more

    $29.94 AUD or free with audiobook trial

  • Audiobook

    Happy Customers Bundle: 3 in 1 Bundle, Customer Success, Never Lose a Customer Again, and Customer Loyalty

    Unabridged

    2 hours 4 min

    Happy Customers Bundle: 3 in 1 Bundle, Customer Success, Never Lose a Customer Again, and Customer LoyaltyEvery businessman and entrepreneur worth his salt knows that the most important element for every business is the people. It's not your products or the revenue but the people. An ideal situation would be that all of your customers are 100% happy all the time, but this is impossible. At some ... Read more

    $19.45 AUD or free with audiobook trial

  • Audiobook

    Call Center Success The Sandler Way

    by Tom Niesen ...
    Narrated by William Sarris ...

    Unabridged

    2 hours 50 min

    Even in this age of "do not call" lists and voicemail jail, more and more companies are setting up call centers to drive new business. Why? It could be because people are spending less time "shopping" and more time just buying. Just a few years ago the buying process for most people started when they picked up the phone and started to talk to a salesperson, either in person or on the phone. In ... Read more

    $19.45 AUD or free with audiobook trial

  • Audiobook

    Art of Customer Service: The Ultimate Guide on How to Maintain Customer Relations, Discover the Best Customer Service Approaches That Could Help Retain Customers For Life

    by Eddy Merrick ...
    Narrated by Courage ...

    Unabridged

    50 min

    Art of Customer Service: The Ultimate Guide on How to Maintain Customer Relations, Discover the Best Customer Service Approaches That Could Help Retain Customers For LifeThere is more to customer service than just being polite to your customers. Customer service is an important element for any business operations because it retains your customers and allows your business to stand out from the rest ... Read more

    $7.47 AUD or free with audiobook trial

  • Audiobook

    Selling Professional Services the Sandler Way Or, Nobody Ever Told Me I’d Have to Sell!

    Narrated by Tom Parks ...

    Unabridged

    5 hours 39 min

    Years ago, developing and sustaining a book of business was not as big a problem for accountants, attorneys, financial planners, and other professionals as it is today. Clients were more loyal to the firms they worked with, and unlikely to shop your services, compare rates, or jump ship. Times have changed! And if you don't change along with them . . . well, you're not going to enjoy yourself or ... Read more

    $29.94 AUD or free with audiobook trial

  • Audiobook

    Contact, Care, COMMUNICATE -- How Interpersonal Skills Are the Foundation of Genuine Customer Service

    Unabridged

    2 hours 47 min

    Discover the secrets of effective customer interaction and watch your business grow. Contact, Care, COMMUNICATE contains insights gleaned from over two decades of successful training, research and consultation in the field of customer service. ... Read more

    $14.96 AUD or free with audiobook trial

  • Audiobook

    Bold

    How to Be Brave in Business and Win

    Unabridged

    10 hours 22 min

    More than ever before business success depends on standing out from the crowd and delivering authentic experiences that turn your customers into advocates for your business. Bold tells the stories of 14 companies that prove that brand building is now about completely rethinking the customer experience and redefining the relationship you have with your customers. Each inspiring story is told by the ... Read more

    $22.45 AUD or free with audiobook trial

  • Audiobook

    Stop, Look, and Listen

    The Customer CEO Business Fable About How to Profit from the Power of Your Customers

    by Chuck Wall ...
    Narrated by Don Hagen ...

    Unabridged

    1 hour 37 min

    Sales have dropped precipitously. The board is meeting next week. Bob, founder and long-time CEO, is urged by his team to hire an expensive management consulting firm and drastically cut costs as a last ditch effort to improve the company's bottom line. Stop, Look, and Listen is the story of how Bob puts the principles put forth in Chuck Wall's Customer CEO: How to Profit from the Power of Your ... Read more

    $10.45 AUD or free with audiobook trial

  • Audiobook

    Going Social

    Excite Customers, Generate Buzz, and Energize Your Brand with the Power of Social Media

    Narrated by Joe Geoffrey ...

    Unabridged

    7 hours 53 min

    If you're not social, it's like you're not even there. That's how critical social media marketing has become. Businesses everywhere are struggling to adapt, but transitioning from traditional marketing to online engagement is fraught with questions, such as: How much is a Facebook “like” worth? How can you effectively engage online influencers? What are the best dashboards for monitoring multiple ... Read more

    $44.90 AUD or free with audiobook trial

  • Audiobook

    The Excellence Dividend

    Principles for Prospering in Turbulent Times from a Lifetime in Pursuit of Excellence

    by Tom Peters ...
    Narrated by Tom Peters ...

    Unabridged

    11 hours 36 min

    "The Real Deal" Seth Godin, New York Times bestselling author of Linchpin"I'd rather hire someone who has studied [Peters'] writings than someone who has an MBA" Matthew Kelly, CEO of Floyd Consulting and New York Times bestselling author of The Dream Manager"Makes me glad to be alive in 2018" Sally Helgesen, author of The Female Advantage and The Female Vision, co-author How Women Ri... ... Read more

    $39.99 AUD or free with audiobook trial

  • Audiobook

    The Shopping Revolution

    How Successful Retailers Win Customers in an Era of Endless Disruption

    Narrated by Lisa Larsen ...

    Unabridged

    5 hours

    We are just witnessing the start of the radical changes in retail that will revolutionize shopping in every way. As Amazon and other disruptors continue to offer ever-greater value, customers' expectations will continue to ratchet up, making winning (and keeping) those customers all the more challenging. For some retailers, the changes will push customers permanently out of their reach-and their ... Read more

    $23.95 AUD or free with audiobook trial

  • Audiobook

    Superconsumers

    A Simple, Speedy, and Sustainable Path to Superior Growth

    by Eddie Yoon ...
    Narrated by Chris Sorensen ...

    Unabridged

    4 hours 14 min

    Pork dorks. Craftsters. American Girl fans. Despite their different tastes, these eclectic diehards have a lot in common: they're obsessed about a specific brand, product, or category. They pursue their passions with fervor, and they're extremely knowledgeable about the things they love. They aren't average consumers-they're superconsumers. Although small in number, superconsumers can have an ... Read more

    $19.45 AUD or free with audiobook trial

  • Audiobook

    Emotional Intelligence for Sales Success

    Connect with Customers and Get Results

    Narrated by Charity Spencer, Janet Ivey ...

    Unabridged

    6 hours 53 min

    Emotional intelligence plays a vital role at every stage of the sales process. It’s easy to get defensive when prospects challenge you on price or to quickly cave and offer discounts in response to pressure. Those are examples of the fight-or-flight response--something salespeople learn to avoid when they build their emotional intelligence. Sales trainer and expert Colleen Stanley cites studies ... Read more

    $27.99 AUD or free with audiobook trial

  • Audiobook

    Rehumanize Your Business

    How Personal Videos Accelerate Sales and Improve Customer Experience

    Unabridged

    6 hours 26 min

    Every day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough. It's easy to point to the sheer volume of emails, text messages, voicemails, and even social messaging as the problem that reduces our reply rates and diminishes our effectiveness. But the faceless nature of that ... Read more

    $29.94 AUD or free with audiobook trial

  • Audiobook

    Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations

    Narrated by Gary Regal ...

    Unabridged

    11 hours 33 min

    The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive ... Read more

    $37.43 AUD or free with audiobook trial