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Customer Service Audiobooks

If you like Customer Service Audiobooks, then you'll love these top picks.
Showing 1 - 24 of 296 Results
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  • Audiobook

    This is Marketing

    You Can’t Be Seen Until You Learn To See

    by Seth Godin ...
    Narrated by Seth Godin ...

    Unabridged

    7 hours 2 min

    Brought to you by Penguin.*Narrated by Seth Godin***#1 Wall Street Journal Bestseller & Instant New York Times BestsellerA game-changing approach to marketing, sales, and advertising.**For the first time Seth Godin offers the core of his marketing wisdom in one compact, accessible, timeless package. This is Marketing shows you how to do work you're proud of, whether you're a tech startup f... ... Read more

    $21.99 AUD

  • Audiobook

    The Psychology of Selling

    Increase Your Sales Faster and Easier Than You Ever Thought Possible

    by Brian Tracy ...
    Narrated by Brian Tracy ...

    Unabridged

    6 hours 18 min

    Brian Tracy, one of the top professional speakers and sales trainers in the world today, found that his most important breakthrough in selling was the discovery that it is the "Psychology of Selling" that is more important than the techniques and methods of selling. Tracy's classic audio program, The Psychology of Selling, is the best-selling sales training program in history and is now available ... Read more

    $36.99 AUD

  • Audiobook

    The Challenger Sale

    How To Take Control of the Customer Conversation

    Unabridged

    5 hours 43 min

    Brought to you by Penguin.THE INTERNATIONAL BESTSELLER: OVER HALF A MILLION COPIES SOLDMatthew Dixon and Brent Adamson share the secret to sales success: don't just build relationships with customers. Challenge them!What's the secret to sales success?If you're like most business leaders, you'd say it's fundamentally about relationships - and you'd be wrong. Matthew Dixon, Brent Adamson, and their ... Read more

    $22.99 AUD

  • Audiobook

    Emotional Intelligence What Makes an Effective Leader HBR

    Narrated by Deaver Brown ...
    Series series Harvard Business Press

    Unabridged

    51 min

    Emotional Intelligence is a landmark work about its importance in organizations and on how to develop your own. Helps focus your listening and empathy skills while holding your ground and responding effectively to others. ... Read more

    $4.99 AUD or Free with Kobo Plus

  • Audiobook

    Delivering Happiness

    A Path to Profits, Passion, and Purpose

    Narrated by Tony Hsieh ...

    Unabridged

    8 hours 17 min

    Pay brand-new employees $2,000 to quitMake customer service the responsibility of the entire company-not just a departmentFocus on company culture as the #1 priorityApply research from the science of happiness to running a businessHelp employees grow-both personally and professionallySeek to change the worldOh, and make money too . . .Sound crazy? It's all standard operating procedure at Zappos, ... Read more

    $41.99 AUD

  • Audiobook

    Never Lose a Customer Again

    Turn Any Sale into Lifelong Loyalty in 100 Days

    by Joey Coleman ...
    Narrated by Joey Coleman ...

    Unabridged

    9 hours 28 min

    Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences.While new customers experience joy, ... Read more

    $29.99 AUD

  • Audiobook

    The Trusted Advisor

    20th Anniversary Edition

    Unabridged

    10 hours 38 min

    In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this ... Read more

    $29.99 AUD

  • Audiobook

    Customer Success

    How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

    Unabridged

    8 hours 25 min

    Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After ... Read more

    $41.99 AUD

  • Audiobook

    The JOLT Effect

    How High Performers Overcome Customer Indecision

    Unabridged

    5 hours 47 min

    From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more salesIn sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and ... Read more

    $25.99 AUD

  • Audiobook

    Getting Naked

    A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty

    Narrated by Dan Woren ...

    Unabridged

    4 hours 17 min

    After focusing on topics ranging from teamwork and leadership to employee engagement and meetings New York Times best-selling author Patrick Lencioni has finally turned his attention toward his own craft—consulting and client service. Tapping into the simple but powerful model that his firm, The Table Group, has been built on, Lencioni presents what may be his most engaging, humorous audiobook yet ... Read more

    $22.99 AUD

  • Audiobook

    They Ask, You Answer

    A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer, Revised & Updated

    Narrated by Marcus Sheridan ...

    Unabridged

    9 hours 32 min

    In today's digital age, the traditional sales funnel-marketing at the top, sales in the middle, customer service at the bottom-is no longer effective. To be successful, businesses must obsess over the questions, concerns, and problems their buyers have, and address them as honestly and as thoroughly as possible. Every day, buyers turn to search engines to ask billions of questions. Having the ... Read more

    $29.99 AUD

  • Audiobook

    Uncommon Service

    How to Win by Putting Customers at the Core of Your Business

    Narrated by Eliza Foss ...

    Unabridged

    6 hours 52 min

    Are you meeting your customers’ demand for great service—and saving money at the same time?If not, you’re at a serious disadvantage—missing out on building a sustainable business that’s profitable, scalable, and capable of deliveringexcellence every day.In Uncommon Service, Harvard Business School professor Frances Frei and coauthor Anne Morriss bring a provocative new argument to thetable: that ... Read more

    $29.99 AUD

  • Audiobook

    Jobs To Be Done

    A Roadmap for Customer-Centered Innovation

    Unabridged

    4 hours 52 min

    In a challenging economy filled with nimble competitors, no one can afford to stagnate. Yet, innovation is notoriously difficult. Only 1 in 100 new products are successful enough to cover development costs, and even fewer impact a company's growth trajectory. So how do you pinpoint the winning ideas that customers will love? Sifting through purchasing data for clues about what might sell or ... Read more

    $36.99 AUD

  • Audiobook

    Escaping the Build Trap

    How Effective Product Management Creates Real Value

    by Melissa Perri ...
    Narrated by Erin deWard ...

    Unabridged

    6 hours 44 min

    To stay competitive in today's market, organizations need to adopt a culture of customer-centric practices that focus on outcomes rather than outputs. Companies that live and die by outputs often fall into the "build trap," cranking out features to meet their schedule rather than the customer's needs. In this book, Melissa Perri explains how laying the foundation for great product management can ... Read more

    $23.99 AUD

  • Audiobook

    Hug Your Customers

    STILL The Proven Way to Personalize Sales and Achieve Astounding Results

    by Jack Mitchell ...
    Narrated by Jack Mitchell ...

    Unabridged

    7 hours 54 min

    Revised and updated for the first time since original publication!Here is the 200,000-copy staple, praised by Warren Buffett as "a gem ... I wish everyone at Berkshire would follow [Jack Mitchell's] advice--we would own the world."If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business bestseller, Hug ... Read more

    $36.99 AUD

  • Audiobook

    Exceptional Service, Exceptional Profit

    The Secrets of Building a Five-Star Customer Service Organization

    Narrated by Sean Pratt ...

    Unabridged

    5 hours 39 min

    "Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking ... Read more

    $41.99 AUD

  • Audiobook

    The Effortless Experience

    Conquering the New Battleground for Customer Loyalty

    Unabridged

    6 hours 37 min

    Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with ... Read more

    $25.99 AUD

  • Audiobook

    Prescription for Excellence

    Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

    Narrated by Tony Craine ...

    Unabridged

    9 hours 37 min

    THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! “Like any business, a hospital must be true to its core values in order to succeed. ‘Trickle-down values' start at the top with the best leadership, so that all the stakeholders understand and carry out the institution's mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.” -Lynda ... Read more

    $29.99 AUD

  • Audiobook

    Disney U

    How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

    by Doug Lipp ...
    Narrated by Tim Lundeen ...

    Unabridged

    5 hours 56 min

    Leadership lessons from the iconic brand you can use to drive Disney-style success In helping Walt Disney create “The Happiest Place on Earth,” Van France and his team started a business revolution in 1955 that eventually became the Disney University-the employee training and development program that powers one of the most famous brands on earth. Disney U examines how Van France's timeless company ... Read more

    $23.99 AUD

  • Audiobook

    Customer Innovation

    Customer-centric Strategy for Enduring Growth

    Narrated by Teri Schnaubelt ...

    Unabridged

    8 hours 14 min

    A new set of organizations has combined customer centricity with innovative power to create an outside-in approach to the market. These organizations are not driven by what they're good at. They start with the market and design their strategy around it, which enables them to be ahead of the curve in discovering new market opportunities and develop new products and services faster than ever before ... Read more

    $36.99 AUD

  • Audiobook

    Would You Do That to Your Mother?

    The "Make Mom Proud" Standard for How to Treat Your Customers

    by Jeanne Bliss ...
    Narrated by Jeanne Bliss ...

    Unabridged

    6 hours 10 min

    How would your company act if every customer were your mom?How do we cut through the rigmarole of business to give customers the treatment they desire, and employees the ability to deliver it? Customer experience expert Jeanne Bliss recommends making business personal to get the traction you need by focusing on one deceptively simple question: "Would you do that to your mother?"Picture your mom ... Read more

    $22.99 AUD

  • Audiobook

    The Customer Success Professional's Handbook

    How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth For Your Company

    Unabridged

    7 hours 22 min

    The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That's because if you want to compete and thrive in this new environment, you need to put the customer at the center of your strategy. You need to ... Read more

    $29.99 AUD

  • Audiobook

    From customer to user

    - crack the most significant challenge in business

    Unabridged

    5 hours 49 min

    This book will enable you to crack the most significant challenge in business: applying and maintaining a constant outside-in perspective.Stop focusing on customers and expand your worldview to users. All you have to do is fulfil the needs of users.Following user needs creates a new compass for your business to navigate by.Based in Shanghai, Jacob Johansen facilitates the transformation of brands ... Read more

    $17.99 AUD or Free with Kobo Plus

  • Audiobook

    The Lost Art of Connecting

    The Gather, Ask, Do Method for Building Meaningful Business Relationships

    Narrated by Susan McPherson ...

    Unabridged

    8 hours 14 min

    Networking is often considered a necessary evil for all working professionals. With social media platforms like Linkedin, Twitter, Instagram, and Facebook at our disposal, reaching potential investors or employers is much easier. Yet, these connections often feel transactional and agenda-driven, leaving professionals feeling burnt out and stressed out. Instead, we should connect on a human level ... Read more

    $29.99 AUD