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Customer Service Audiobooks

If you like Customer Service Audiobooks, then you'll love these top picks.
Showing 1 - 24 of 419 Results
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  • Audiobook

    This is Marketing

    You Can’t Be Seen Until You Learn To See

    by Seth Godin ...
    Narrated by Seth Godin ...

    Unabridged

    7 hours 2 min

    Brought to you by Penguin.*Narrated by Seth Godin***#1 Wall Street Journal Bestseller & Instant New York Times BestsellerA game-changing approach to marketing, sales, and advertising.**For the first time Seth Godin offers the core of his marketing wisdom in one compact, accessible, timeless package. This is Marketing shows you how to do work you're proud of, whether you're a tech startup f... ... Read more

    $21.99 AUD or free with audiobook trial

  • Audiobook

    Delivering Happiness

    A Path to Profits, Passion, and Purpose

    Narrated by Tony Hsieh ...

    Unabridged

    8 hours 17 min

    Pay brand-new employees $2,000 to quitMake customer service the responsibility of the entire company-not just a departmentFocus on company culture as the #1 priorityApply research from the science of happiness to running a businessHelp employees grow-both personally and professionallySeek to change the worldOh, and make money too . . .Sound crazy? It's all standard operating procedure at Zappos, ... Read more

    $39.99 AUD or free with audiobook trial

  • Audiobook

    The Challenger Sale

    How To Take Control of the Customer Conversation

    by Matthew Dixon, Brent Adamson ...
    Narrated by Matthew Dixon, Brent Adamson ...

    Unabridged

    5 hours 43 min

    Brought to you by Penguin.THE INTERNATIONAL BESTSELLER: OVER HALF A MILLION COPIES SOLDMatthew Dixon and Brent Adamson share the secret to sales success: don't just build relationships with customers. Challenge them!What's the secret to sales success?If you're like most business leaders, you'd say it's fundamentally about relationships - and you'd be wrong. Matthew Dixon, Brent Adamson, and their ... Read more

    $22.99 AUD or free with audiobook trial

  • Audiobook

    Just Listen

    Discover the Secret to Getting Through to Absolutely Anyone

    by Mark Goulston ...
    Narrated by Arthur Morey ...

    Unabridged

    7 hours 53 min

    Getting through to someone is a critical, fine art. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his ... Read more

    $33.99 AUD or free with audiobook trial

  • Audiobook

    Customer Success

    How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

    by Nick Mehta, Lincoln Murphy, Dan Steinman ...
    Narrated by Tim Andres Pabon ...

    Unabridged

    8 hours 25 min

    Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' experience was a cost center in most companies. In the world A.B. (After ... Read more

    $41.99 AUD or free with audiobook trial

  • Audiobook

    The JOLT Effect

    How High Performers Overcome Customer Indecision

    by Matthew Dixon, Ted McKenna ...
    Narrated by Matthew Dixon, Ted McKenna ...

    Unabridged

    5 hours 47 min

    From the bestselling co-author of The Challenger Sale, a paradigm-shattering approach to overcoming customer indecision and closing more salesIn sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and ... Read more

    $25.99 AUD or free with audiobook trial

  • Audiobook

    Getting Naked

    A Business Fable About Shedding the Three Fears That Sabotage Client Loyalty

    by Patrick Lencioni ...
    Narrated by Dan Woren ...

    Unabridged

    4 hours 17 min

    After focusing on topics ranging from teamwork and leadership to employee engagement and meetings New York Times best-selling author Patrick Lencioni has finally turned his attention toward his own craft—consulting and client service. Tapping into the simple but powerful model that his firm, The Table Group, has been built on, Lencioni presents what may be his most engaging, humorous audiobook yet ... Read more

    $22.99 AUD or free with audiobook trial

  • Audiobook

    They Ask, You Answer

    A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer, Revised & Updated

    by Marcus Sheridan ...
    Narrated by Marcus Sheridan ...

    Unabridged

    9 hours 32 min

    In today's digital age, the traditional sales funnel-marketing at the top, sales in the middle, customer service at the bottom-is no longer effective. To be successful, businesses must obsess over the questions, concerns, and problems their buyers have, and address them as honestly and as thoroughly as possible. Every day, buyers turn to search engines to ask billions of questions. Having the ... Read more

    $29.99 AUD or free with audiobook trial

  • Audiobook

    The Trusted Advisor

    20th Anniversary Edition

    by David H. Maister, Robert M. Galford, Charles H. Green ...
    Narrated by BJ Harrison ...

    Unabridged

    10 hours 38 min

    In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this ... Read more

    $29.99 AUD or free with audiobook trial

  • Audiobook

    The Effortless Experience

    Conquering the New Battleground for Customer Loyalty

    by Matthew Dixon, Nick Toman, Rick DeLisi ...
    Narrated by Matthew Dixon, Nick Toman, Rick DeLisi ...

    Unabridged

    6 hours 37 min

    Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with ... Read more

    $25.99 AUD or free with audiobook trial

  • Audiobook

    Service Failure

    The Real Reasons Employees Struggle with Customer Service and What You Can Do About It

    by Jeff Toister ...
    Narrated by Walter Dixon ...

    Unabridged

    5 hours 39 min

    Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this audiobook takes a novel approach by rooting out the real reasons employees ... Read more

    $41.99 AUD or free with audiobook trial

  • Audiobook

    How Clients Buy

    A Practical Guide to Business Development for Consulting and Professional Services

    by Tom McMakin, Doug Fletcher ...
    Narrated by Barry Abrams ...

    Unabridged

    6 hours 34 min

    The real-world guide to selling your services and bringing in business How Clients Buy is the much-needed guide to selling your services. If you're one of the millions of people whose skills are the "product," you know that you cannot be successful unless you bring in clients. The problem is, you're trained to do your job-not sell it. No matter how great you may be at your actual role, you likely ... Read more

    $29.99 AUD or free with audiobook trial

  • Audiobook

    Переговоры. Полный курс

    by Гэвин Кеннеди ...
    Narrated by Борис Блохин ...

    Unabridged

    14 hours 19 min

    Гэвин Кеннеди, один из самых уважаемых специалистов в области переговоров и автор мирового бестселлера «Договориться можно обо всем!», предлагает исчерпывающее руководство по ведению переговоров в любых ситуациях. Он критически анализирует самые популярные переговорные практики, помогая читателю взять на вооружение наиболее эффективные из них.Используя свой 25-летний опыт переговорщика и бизнес ... Read more

    $13.99 AUD or free with audiobook trial

  • Audiobook

    Network Marketing is Dead, Long Live Network Marketing

    by Praveen Kumar & Prashant Kumar ...
    Narrated by Millian Quinteros ...

    Unabridged

    1 hour 11 min

    If you are struggling and making no headway in your network marketing business, then you are probably trying to build a network organization the old fashioned way. The traditional way of building a network marketing organization is dead. It is a waste of time, effort and money.This audiobook will show you the right way to build your network marketing business with the help of new technologies. You ... Read more

    $21.99 AUD or free with audiobook trial

  • Audiobook

    Customer Care: The Ultimate Guide to Strategic Customer Support That Gets Your Business Loyal Clients

    by Ruby Charitys ...
    Narrated by Jesse Gross ...

    Unabridged

    16 min

    Loyalty is about people who stay true to you behind your back . . .The key to any business is retaining loyal customers. It is essential that your employees know the proper customer care skills. Whether they are in the public eye in person or communicating to them over the telephone the way they treat the people is a reflection on your business.This book will discuss in-depth how you can get and ... Read more

    $7.99 AUD or free with audiobook trial

  • Audiobook

    A Mind for Sales

    Daily Habits and Practical Strategies for Sales Success

    by Mark Hunter, CSP ...
    Narrated by Mark Hunter, Henry O. Arnold ...

    Unabridged

    4 hours 52 min

    For salespeople feeling stressed and disappointed that their customers don’t want to hear from them, this guide is the key to developing the mindset and habits required to reach a new level of sales success.The world of sales can be tough, so it’s easy to get discouraged when the rejections start piling up and your customers stop answering the phone. This allows the wrong thought patterns to start ... Read more

    $25.99 AUD or free with audiobook trial

  • Audiobook

    Exceptional Service, Exceptional Profit

    The Secrets of Building a Five-Star Customer Service Organization

    by Leonardo Inghilleri, Micah Solomon ...
    Narrated by Sean Pratt ...

    Unabridged

    5 hours 39 min

    "Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking ... Read more

    $41.99 AUD or free with audiobook trial

  • Audiobook

    10.2. Услуги, сопровождающие продукт

    by Игорь Владимирович Липсиц ...

    Unabridged

    15 min

    Курс посвящен маркетинговым основам выработки коммерческой политики компании, тому, какие тренды будут формировать рынки в будущем, можно ли сделать маркетинговые программы измеримыми и согласованными с финансовыми целями компании, как и каких клиентов стоит удерживать, как не проиграть в маркетинговых войнах. В результате его освоения студенты будут способны применять маркетинговые инструменты ... Read more

    $2.99 AUD or free with audiobook trial

  • Audiobook

    Relationship Management

    by Introbooks Team ...
    Narrated by Andrea Giordani ...

    Unabridged

    35 min

    Relationship management can be defined as the art of handling people using a specific set of skills. These skills emphasis on the power of influence in relations with the people. Every relationship has influences – positive and negative. There are certain skills that is required to manage and balance relationships when it comes to business and customers. The market is competitive and each business ... Read more

    $5.99 AUD or free with audiobook trial

  • Audiobook

    14.2. Действия компании в условиях маркетинговых войн

    by Игорь Владимирович Липсиц ...

    Unabridged

    13 min

    Курс посвящен маркетинговым основам выработки коммерческой политики компании, тому, какие тренды будут формировать рынки в будущем, можно ли сделать маркетинговые программы измеримыми и согласованными с финансовыми целями компании, как и каких клиентов стоит удерживать, как не проиграть в маркетинговых войнах. В результате его освоения студенты будут способны применять маркетинговые инструменты ... Read more

    $2.99 AUD or free with audiobook trial

  • Audiobook

    Measure What Matters

    Online Tools For Understanding Customers, Social Media, Engagement, and Key Relationships

    by Katie Delahaye Paine ...
    Narrated by Vanessa Hart ...

    Unabridged

    7 hours 27 min

    If you can measure your key business relationships, you can improve them - with powerful results. This book explains simple, step-by-step procedures for measuring customers, social media reputation, influence and authority, the media, and other key constituencies. This book is based on hundreds of case studies about how organizations have used measurement to improve their reputations, strength ... Read more

    $29.99 AUD or free with audiobook trial

  • Audiobook

    Клиентоцентричность. Отношения с потребителями в цифровую эпоху

    by Сара Томс, Питер Фейдер ...
    Narrated by Сергей Двинянинов ...

    Unabridged

    3 hours 47 min

    Клиентоориентированные компании уделяют внимание качеству обслуживания, оперативно решают проблемы клиентов, предлагают гибкую систему скидок. Однако у каждого клиента свои уникальные особенности, и без их учета даже самая клиентоориентированная компания может использовать свои ресурсы неэффективно.Профессор маркетинга в Школе бизнеса Уортона Питер Фейдер убежден, что компаниям для достижения ... Read more

    $17.99 AUD or free with audiobook trial

  • Audiobook

    The A - Z of Service Excellence: The Essential Guide to Becoming a Customer Service Professional

    by Cate Schreck ...
    Narrated by Cate Schreck, Dave Stokes ...

    Unabridged

    5 hours 31 min

    Does the job you have (or the job you want) require customer interactions?Do you want to handle difficult customers with ease?Do you long for recognition of your customer service skills?Do you know what it takes to be a customer service professional?Every business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to ... Read more

    $21.99 AUD or free with audiobook trial

  • Audiobook

    Обзор книги Ю. М. Кузнецовой и Н. В. Чудовой «Психология жителей Интернета»

    by Татьяна Тимко ...

    Unabridged

    13 min

    Наш эксперт Татьяна Тимко – преподаватель Русской Школы Управления в сфере интернет-маркетинга, бизнес-тренер, руководитель веб-студии – расскажет о том, почему эта книга будет полезна не только профессионалам в области интернет-маркетинга. «В этой книге автор проводит исследование, пытаясь с разных сторон изучить Интернет и его „жителей“, в число которых сейчас входит практически 90 % людей. ... Read more

    $1.99 AUD or free with audiobook trial