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Ratings and Book Reviews (1 7 star ratings
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4.9 out of 5
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    A way to make common sense common ag

    I have a lot of good things to say about the book but for me the best part is the simple ways to Communicate with people- that work. Nothing too much of a fad, system (although there are some acronyms) or special magic. Just some basic ways to communicate with other people in stress that will essentially go around the hazards of making it worse and resorting to conflict. Take the course if you can, but read the book!
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