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Customer Service

If you like Customer Service eBooks, then you'll love these top picks.
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  • The Challenger Sale

    How To Take Control of the Customer Conversation

    by Matthew Dixon and 1 more

    THE INTERNATIONAL BESTSELLER: OVER HALF A MILLION COPIES SOLDIn The Challenger Sale, Matthew Dixon and Brent Adamson share the secret to sales success: don't just build relationships with customers. Challenge themWhat's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships - and you'd be wrong. The best salespeople don't just build ... Read more

    $16.99 AUD

  • This is Marketing

    You Can’t Be Seen Until You Learn To See

    by Seth Godin

    Over the past quarter century, Seth Godin has taught and inspired millions of entrepreneurs, marketers, leaders, and fans from all walks of life, via his blog, online courses, lectures, and bestselling books. He is the inventor of countless ideas and phrases that have made their way into mainstream business language, from Permission Marketing to Purple Cow to Tribes to The Dip.Now, for the first ... Read more

    $14.99 AUD

  • Delivering Happiness

    A Path to Profits, Passion, and Purpose

    by Tony Hsieh

    Pay brand-new employees $2,000 to quitMake customer service the responsibility of the entire company-not just a departmentFocus on company culture as the #1 priorityApply research from the science of happiness to running a businessHelp employees grow-both personally and professionallySeek to change the worldOh, and make money too . . .Sound crazy? It's all standard operating procedure at Zappos, ... Read more

    $22.99 AUD

  • The Big Book of Words That Sell

    1200 Words and Phrases That Every Salesperson and Marketer Should Know and Use

    by Robert W. Bly

    The language you need to sell and succeed, from America’s top copywriter.Robert W. Bly is a self-made multi-millionaire and brings in six figures of sales annually from marketing and selling his own products, not to mention more than half a million from his freelance writing. He’s been a professional copywriter for nearly forty years and has been named America’s best copywriter. And now he’s ... Read more

    $26.99 AUD

  • The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

    by Carmine Gallo

    Praise for THE APPLE EXPERIENCE"There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all three pillars. Carmine's book will help you understand and implement the same kind of world-class experience."--Guy Kawasaki, author of Enchantment: The Art of Changing Hearts, Minds, and Actions and former chief evangelist of ... Read more

    $34.42 AUD

  • The Challenger Customer

    Selling to the Hidden Influencer Who Can Multiply Your Results

    by Matthew Dixon and 3 more

    The long-awaited sequel to the bestselling sales classic The Challenger Sale'A handbook of practices that will help you get into your customers' heads, deliver good value, and win the sale' DANIEL H. PINK, author of To Sell is Human and DriveFour years ago, the authors behind The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now they reveal something ... Read more

    $16.99 AUD

  • The Effortless Experience

    Conquering the New Battleground for Customer Loyalty

    by Matthew Dixon and 2 more

    A new breakthrough idea about how to win customer loyalty from Matthew Dixon, the bestselling author of The Challenger SaleEveryone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted longstanding ... Read more

    $16.99 AUD

  • The Convenience Revolution

    How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty

    by Shep Hyken

    Convenience is KingWhen you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals.There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather stop by a large supermarket or a 7-Eleven? Customers who shop at convenience stores know the selection is ... Read more

    $24.52 AUD

  • The Serving Mindset

    Stop Selling and Grow Your Business

    by Brock Farnoosh

    What if you could stop selling altogether and grow your profits? With The Serving Mindset, you’ll learn how to serve, elevate your business success, and feel great about it!Targeted to business owners and entrepreneurs who are very good at what they do but feel guilt and shame around selling and sales and therefore limit their own success and overall possibilities, The Serving Mindset: Stop ... Read more

    $1.99 AUD

  • Creating Magic

    10 Common Sense Leadership Strategies from a Life at Disney

    by Lee Cockerell

    Outstanding leadership is the kind that inspires employees, delights customers, and achieves extraordinary business results. And no one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade.In Creating Magic, he shares the ten practical, common sense strategies that guided his own journey from a poor farm boy in Oklahoma ... Read more

    $14.99 AUD

  • Just Listen

    Discover the Secret to Getting Through to Absolutely Anyone

    by Mark Goulston

    Getting through to someone is a fine art, indeed, but a critical one nonetheless. Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.Drawing on his experience as a psychiatrist, business consultant, and coach, ... Read more

    $12.99 AUD

  • Call Centers For Dummies

    by Real Bergevin and 3 more

    Tips on making your call center a genuine profit centerIn North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses ... Read more

    $24.99 AUD

  • How to Talk to Customers

    Create a Great Impression Every Time with MAGIC

    by Diane Berenbaum and 1 more

    Filled with case studies and anecdotes, How to Talk to Customers demystifies the most critical aspect of customer service: conversations employees have every day with customers. In this must-have resource, Diane Berenbaum and Tom Larkin outline a proven system based on their MAGIC customer service training program. MAGIC, which stands for Make A Great Impression on the C</... ... Read more

    $24.99 AUD

  • Duct Tape Marketing Revised & Updated

    The World's Most Practical Small Business Marketing Guide

    by John Jantsch

    Is Your Marketing as Simple, Effective, and Affordable as Duct Tape?Let's face it, as a small business owner, you are really in the business of marketing. The problem for most small business owners is that they suffer from "marketing idea of the week" syndrome instead of implementing a systematic approach to the problem of small business marketing.In Duct Tape Marketing, renowned Small Business ... Read more

    $11.99 AUD

  • Successful Key Account Management In A Week

    Be A Brilliant Key Account Manager In Seven Simple Steps

    by Grant Stewart

    Key account management just got easier'This little book is a real gem' Professor Malcolm McDonaldKey account management is increasingly important and must keep pace with its customers as they continually develop and evolve, often resulting in increasingly sophisticated buying structures. The key account manager therefore requires a wide variety of skills in order to be successful; this is not only ... Read more

    $9.99 AUD

  • Service Design for Business

    A Practical Guide to Optimizing the Customer Experience

    by Ben Reason and 2 more

    A practical approach to better customer experience through service designService Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy ... Read more

    $30.99 AUD

  • Excellence Wins

    A No-Nonsense Guide to Becoming the Best in a World of Compromise

    by Horst Schulze and 2 more

    Jim Collins, author of Good to Great, co-author of Built to Last: "Horst Schulze created a culture of service that should be a model for all of us. By committing to the highest standards of professionalism - and creating the right systems to achieve them - he inspired thousands to embrace the core ideal of sheer unadulterated excellence. Schulze now shares his story, and his methods, so that the ... Read more

    $16.99 AUD

  • Never Lose a Customer Again

    Turn Any Sale into Lifelong Loyalty in 100 Days

    by Joey Coleman

    Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer.Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences.While new customers experience joy, ... Read more

    $8.79 AUD

  • New Sales. Simplified.

    The Essential Handbook for Prospecting and New Business Development

    by Mike Weinberg

    Close more deals every day. Each page of this sales essential is packed with examples, anecdotes, and proven formulas to do exactly that.Packed with examples and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals. No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. ... Read more

    $12.99 AUD

  • Succeed with Social Media Like a Creative Genius

    A Guide for Artists, Entrepreneurs, and Kindred Spirits

    by Brainard Carey

    series Like a Creative Genius
    How to Build a Following, Make Authentic Connections, and Promote Your WorkWhether you’re an artist or craftsman selling your work, the owner of a small start-up hoping to network, or just looking for a more meaningful social media experience, this is the book for you. Brainard Carey draws from his experience and interviews with others to show creative people how to make the most of their time on ... Read more

    $13.99 AUD

  • Closing Sales is Easy

    Once You Know How

    by Tom Hopkins

    The fun part of selling yourself, a product or a service is the demonstration or presentation. But the aspect of selling that makes you successful is having the ability to close the sale, get the decision made in your favor, get the check, credit card, purchase order or a signature on an agreement.Closing the sale is where most people balk, feel uncomfortable or even stall. They just can't bring ... Read more

    $5.60 AUD

  • Telephone (or Email) Customer Service

    by Communication Concierge

    Telephone (or Email) Customer Service will show you how to make angry customers your best friends. There are several quick ideas to help you handle many of the most common customer service situations. ... Read more

    Free

  • Cheap

    The High Cost of Discount Culture

    by Ellen Ruppel Shell

    A myth-shattering investigation of the true cost of America's passion for finding a better bargainFrom the shuttered factories of the Rust Belt to the strip malls of the Sun Belt-and almost everywhere in between-America has been transformed by its relentless fixation on low price. This pervasive yet little- examined obsession with bargains is arguably the most powerful and devastating market force ... Read more

    $11.10 AUD

  • The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue

    by Robbie Kellman Baxter

    The "membership" business models of Netflix, Weight Watchers, and other industry giants revealed—and how you can use them to lead your company to the top of the food chainFor decades, consumers and businesses have joined clubs, bought products and accessed services using a subscription model. But it has only been in recent years that the model has been transformed and perfected through massive ... Read more

    $34.42 AUD