Is your company equipped to deal with any kind of crisis - whether caused by internal error, customer action or social media mishap? This bestselling guide gives readers the skills, tools and knowledge to respond effectively to high-stake situations and protect your brand from disaster.Crisis Communication Strategies is a must-have guide that covers the whole span of a crisis from preparing and laying the groundwork before it occurs, durin...

In today's hyper-connected world, reputation is everything. This book explores the role of reputation management within your organization, providing the latest insights and strategies to help you navigate it.Strategic Reputation Management is a practical guide that equips PR and communication professionals with the tools they need to navigate the complexities of reputation management effectively. With a wealth of practical tips and strateg...

Protect your brand's reputation and maintain public confidence by successfully managing everyday incidents and issues and preventing them from escalating into a corporate crisis.For most companies and communicators, dealing with a full-blown crisis is few and far-between. But there are still everyday problems, challenges and incidents to be faced, including customer complaints, campaign failure, staff comments and online criticism. Everyday Communicatio...

In CUSTOMER SERVICE EXCELLENCE FOR POLICE, DR. Amanda Coleman-Mason provides community policing agents and anyone else who is in the business of servicing others with easily understood tips on being efficient and diligent while interacting with customers. These universally developed tips offer and encourage individuals from any service-minded entity to strategically apply them in their work with the ultimate goal of consistently creating and developing CUSTOMER SERVICE EXCELLENCE.Ea...

Commemorating the 50th anniversary of the Shalem Institute, this collection of experiential and academic essays offers modern contemplative reflections from new and renowned voices in spiritual leadership.Founded in 1973 by the Rev. Dr. Tilden H. Edwards, Jr., Shalem Institute for Spiritual Formation offers retreats, workshops, and groups centered around contemplative spirituality. The culmination of half a century of charitable ministry, this commemorative antholo...

Featuring a new Jack Reacher story by Andrew Child!A dangerous drifter, a hired gun, a grisly corpse—you never know who you’ll run into at the Hotel California.Eight deliciously talented mystery authors have lent their skills of crafting murder and suspense to this collection of gripping short stories. Each of these eight provocative tales is designed to entertain and mystify—and maybe even chill you to your core. Get lost in the w...

Women of Color and Social Media Multitasking: Blogs, Timelines, Feeds, and Community explores and critically analyzes the motivations and uses of social media by women of color. This edited collection seeks to determine how, and why, women of color make strategic use of social media as a social, professional, personal, and political tool for navigating the world. The contributors uniquely address the motivations and pathways for establishing virtual communities by, and for, women of color....

Featuring a new Jack Reacher story by Andrew Child!A dangerous drifter, a hired gun, a grisly corpse—you never know who you’ll run into at the Hotel California.Eight deliciously talented mystery authors have lent their skills of crafting murder and suspense to this collection of gripping short stories. Each of these eight provocative tales is designed to entertain and mystify—and maybe even chill you to your core. Get lost in the w...

As researchers continue to adapt, conduct and design their research in the presence of COVID-19, new opportunities to connect research creativity and ethics have opened up. Researchers around the world have responded in diverse, thoughtful and creative ways –adapting data collection methods, fostering researcher and community resilience, and exploring creative research methods.This book, part of a series of three Rapid Responses, explores dimensions of creativity and ethics, highli...

This book provides practical guidance for a wide range of professionals working with parents and families, answering common questions such as 'How can parents facilitate their child's transition to secondary school?' and 'How can families best communicate about alcohol?'.Drawing on the findings from years of applied research projects carried out by the Trust for the Study of Adolescence, each chapter focuses on a particular area of parenting young people - from monitoring and super...

Amanda learned from a young age to be tough as nails. After losing two close relatives and blending into a new family, Amanda transformed into a strong-willed girl determined to make her dreams come true. When life became even more challenging, Amanda began trusting that her faith in God would carry her through.In a candid account of her life, Amanda chronologically leads others through her personal story as she matured, eventually married the love of her life, and became a nurse w...

In the part two of this final installment of an exhilarating sci-fi adventure trilogy in the vein of The Hunger Games, Divergent, and Red Rising, Scott Sigler's unforgettable heroine, Em Savage, must come to grips once and for all with the perilous mysteries of her own existence.“We thought this place was our destiny—not our doom.”Pawns in a millennia-old struggle, the young people known only as the Birthday Children were genetically engineered to survive on the planet Omey...