Troubleshooting the Kobo Books app for Apple

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    Syncing your Kobo eBooks app for Apple devices

    It’s important to sync regularly to get recent software or app updates, download newly purchased books to your Kobo eReader, and to update your books with bookmarks or annotations you made while reading on another device.

    1. Tap the Kobo eBooks app icon.
    2. Tap the Sync arrow at the top left corner of the screen. You might see an indicator that looks like a spinning wheel, which means your Library is syncing.
    When you're finished syncing, your new purchases from the Kobo Store will appear in your Library.

    Repairing your Kobo account on iOS

    If you're missing content on your Kobo App for iOS, try repairing your Kobo account.

    Before you start, make sure you have access to a Wi Fi connection so that you can re-download your content.

    1. From the Kobo App's home screen, tap More at the bottom of the screen.
    2. Tap Help.
    3. Tap Repair your account.
    4. Tap Repair. If you have a lot of items, it may take a while to repair your account.
    5. Go back to your Home screen, and tap Books or Audiobooks and see if the item that was missing appears.

    Removing an item using the 'Manage Download' menu

    If you're still unable to find the item on your Kobo App, try removing it using the 'Manage Download' menu.

    After you've removed the item, you'll need to re-download it again.

    1. From the Kobo App's home screen, tap More at the bottom of the screen.
    2. Tap Settings.
    3. Tap Manage Downloads.
    4. Select the items that you're having issues with.
    5. Tap Remove Downloads. The content will be removed from the Kobo App on your iOS device, but will remain in your Kobo account.
    6. Find the item that you just removed, and tap on its cover to re-download it.

    Deleting the Kobo App

    If your Kobo App isn’t working properly, you can try deleting it, then re-downloading the app from the App Store.

    Using the method below to delete the Kobo App from your iOS device ensures that all Kobo App content is removed from your device. Note: This method is different from deleting the app from your home screen using the normal method (pressing and holding on the app until it wiggles, then tapping the 'X' to remove it.)

    1. Go to your iOS home screen.
    2. Tap Settings.
    3. Tap General.
    4. Tap Storage & iCloud Usage.
    5. Tap Manage Storage.
    6. Tap Kobo Books.
    7. Tap Delete App. A warning menu will appear.
    8. Tap Delete App again to remove the app from your device.
    9. Re-download and install the Kobo App for iOS.
    After you've installed the Kobo App, you'll need sign in to the App using your Kobo credentials. To start reading or listening to an item, tap on its cover to start downloading the item.

    Finding your iOS version number

    To make sure you have the latest version of iOS, you can check the version number that's installed on your Apple smartphone or tablet.

    To find your iOS version number:

    1. Go to your iOS home screen.
    2. Tap Settings.
    3. Tap General.
    4. Tap About.
    5. Look for the word "Version". Beside it will be the version number. Your iOS version will look something like "10.3.3".