Troubleshooting problems with purchased books

Jump To

    Re-downloading a book to your Kobo eReader

    Removing a book and re-downloading it will often solve problems with books. You should have access to a stable Wi Fi connection so that you can re-download books onto your eReader.

    1. Go to your Home screen.
    2. Tap Library.
    3. Tap Books.
    4. Press and hold the cover or title of the book. A dialog box will appear.
    5. Tap Remove.
      1. Ensure the checkbox beside eReader is checked.
    6. Tap Remove.
      The book will be removed from your eReader.
    7. From your Library, tap the cover to download the book again.

    Signing out and signing back in to your eReader

    Try signing out and signing back in to your eReader if you're having trouble with your books.

    Sync your eReader before continuing, so that you don't lose the most recent bookmarks, notes, or highlights that you added to your books.

    1. Go to your Home screen.
    2. Tap the Menu icon at the top of the screen.
    3. Tap Settings.
    4. Tap Accounts.
    5. Under Kobo, tap Sign out.
    6. Tap Sign Out.
    Once you’ve signed out, you’ll need to set up your eReader. After you’ve set up your eReader and signed in, tap Sync to add your books back into your Library.

    Removing a book from your Kobo account

    Deleting a book from your Kobo account removes your book from all of your Kobo devices. You can restore a deleted book from your account at any time.

    1. Go to your Home screen.
    2. Tap Library.
    3. Tap Books.
    4. Tap and hold the cover or title of the book. A dialog box will appear.
    5. Tap Remove.
    6. Tap the checkbox beside Kobo account.
    7. Tap Remove.
    8. Tap the Menu icon at the top of the screen.
    9. Tap the Sync tile.
    After you've removed the book from your Kobo account, you'll need to restore your book from Kobo.com.