Troubleshooting Wi Fi on your Kobo eReader

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    If you're having trouble connecting your Kobo eReader to Wi Fi, try these basic troubleshooting steps to fix the problem. The most common Wi Fi issues are finding and connecting to your network, and forgetting your Wi Fi password. Turning Wi Fi off and back on will often resolve a problem with Wi Fi.

    Password issues

    You need a password to join some Wi Fi networks. You'll see a lock icon next to the name of any password-protected network when a scanned list is displayed. These passwords are sometimes called keys. The network administrator should be able to give you this.

    Issues finding your network

    If you're having trouble connecting over Wi Fi because you can't find the network you want, here are some things you can try:
    • Check that you are within range of the network.
    • Check that the network is available.
    • Manually add the network to your eReader.

    Check that you're within range

    Every wireless network has a range. A range is the area in which you can connect to the network. The average range of a home network is between one hundred and three hundred feet. When you're outside of a network's range, your eReader is too far away to connect.

    Check that the network is available

    There are a number of reasons why a network may not be available. If a network is provided by a business (like an Internet cafe) it may only be available during certain hours. If there is a power failure or other technical issue, the hardware running the network may stop working. If the network is unavailable, you will not be able to connect. You can use another Wi Fi device (like a smartphone or Wi Fi-enabled laptop) to see whether your network is available.

    If your network is available and you are within range, but your eReader still doesn't list it as an available network, you can try adding the network to your eReader's list yourself.

    Manually add the network to your eReader

    Sometimes networks don't appear in the scanned list because they're hidden.

    To manually add a network you can't see on your eReader, tap Add Network at the bottom of the scanned list, then enter the network name and password to connect.

    Turn your eReader on and off

    Sometimes restarting your eReader will resolve Wi Fi problems.

    Turning Wi Fi off on your Kobo eReader

    You can turn Wi Fi off to stop your Kobo eReader from connecting to the Internet. This will extend your eReader's battery life, and let you use your eReader on an airplane. Your Wi Fi connection will turn off automatically if it's inactive for more than five minutes.

    1. Go to your Home screen.
    2. Tap the Menu icon at the top of the screen.
      The Quick Settings panel will appear.
    3. Tap Wi Fi.
    4. Tap the slider icon beside Wi Fi: Enabled. When you see a dialog box that says Wi Fi: Disabled, your eReader will no longer have access to the Internet.