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    If your eReader is experiencing issues, you can try a factory reset. A factory reset will restore your eReader back to its original settings. Here are a few tips before you get started:

    • Try turning your eReader off, then back on again and see if it fixes the problem.
    • Charge your eReader for at least an hour before performing a factory reset.
    • After you reset your eReader, you'll need to set up your eReader again. Ensure you have access to Wi Fi to complete the setup process and download your books onto your eReader.
    • If you have multiple email accounts, make sure you've signed in to your eReader with the same email account that you used to create a Kobo account.
    • Have your Kobo credentials ready to sign in to your eReader.
    • To find your eReader's model name, go to your Home screen, then tap the Menu icon or the More icon at the top of the screen. Tap Settings. Your eReader's model name will appear at the bottom of the list.
    eReader eReader description and reset instructions
    Kobo Aura H2O Edition 2
    • Identifying features:
      • Two screws on the bottom of the device.
      • Blue power button on back.
      • Model number at the bottom of the eReader: N867.
    Kobo Aura ONE
    • Identifying features:
      • 7.8” edge-to-edge glass screen.
      • Blue power button on back.
      • Model number at the bottom of the eReader: N709.
    Kobo Aura Edition 2
    • Identifying features:
      • 6" screen.
      • Blue power button on back.
      • Model number at the bottom of the eReader: N236.
    Kobo Touch 2.0
    • Identifying features:
      • Silver power button on top centre.
      • Hard back cover with granular finish and Kobo logo.
      • Model number at the bottom of the eReader: N587
    Kobo Glo HD
    • Identifying features:
      • Silver power button on top centre.
      • Soft back cover with dotted pattern and Kobo logo.
      • Model number at the bottom of the eReader: N437.
    Kobo Aura H2O
    • Identifying features:
      • Port cover on the bottom to protect Micro USB and Micro SD slots.
      • Black power button on top right-hand side.
      • Model number at the bottom of the eReader: N250.
    Kobo Aura
    • Identifying features:
      • Edge-to-edge black and white E Ink screen.
      • Flat back with creased edges.
      • Model number at the bottom of the eReader: N514.
    Kobo Aura HD
    • Identifying features:
      • Creased back with a dip in the centre.
      • Model number at the bottom of the eReader: N204B.
    Kobo Glo
    • Identifying features:
      • Light button beside the power slider on the top right edge.
      • Model number at the bottom of the eReader: N613.
    Kobo Mini
    • Identifying features:
      • Small in size (102 mm x 33 mm or 4 in x 5.2 in).
      • Power slider on the top right edge.
      • No light button.
      • Model number at the bottom of the eReader: N705.
    Kobo Touch
    • Identifying features:
      • Home button at the bottom.
      • Model number at the bottom of the eReader: N905, N905B, or N905C.
    Kobo Original
    • Identifying features:
      • Blue navigation button on the front.
      • Model number at the bottom of the eReader: N416.
    Kobo Wireless
    • Identifying features:
      • Black or white navigation button on the front.
      • Model number at the bottom of the eReader: N647 or N47B.

    Setting up your eReader after a factory reset

    After you've performed a factory reset on your eReader, you'll need to set it up again.

    1. Set up your eReader using Wi Fi or Kobo Desktop.
    2. Sync your library to restore any Kobo books you own.
    3. Reconfigure any settings you changed.
    4. Add any books or documents you previously added using Adobe Digital Editions, a Micro SD card, or drag-and-drop on your computer.