Using and sending Kobo Gift Cards

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    About Indigo gift cards

    If you have a physical Kobo gift card from Indigo, the PIN may not be printed on the gift card.

    Please contact Indigo customer support to receive an electronic gift card. We apologize for the inconvenience.

    Giving a Kobo eGift Card

    Kobo eGift Cards are the perfect present for any reader. They’re quick and easy to buy, and will be sent to your recipient by email. They can be used to buy eBooks.

    A few notes about physical gift cards and eGift cards:
    • Kobo eGift Cards are not available for purchase in all regions at this time. If you’re unable to purchase a Kobo eGift Card from the Kobo Store, you can still buy physical Kobo Gift Cards from one of our many retail partners
    • When you redeem a physical Kobo Gift Card, or a Kobo eGift Card, the dollar amount gets converted to Kobo store credit.
    • The only way to transfer a balance from a physical gift card to your Kobo account is to make a purchase.
    • You can only use one physical gift card at a time. For example, if you have two physical gift cards, you'll need to use one up until it has no balance, and then you can use your second gift card.
    • If the amount of the gift card does not cover your full purchase, we'll supplement the remaining balance from your saved payment method.
    1. Go to Kobo.com and Sign in to your Kobo account. Note: If you don't have a Kobo account, click New? Sign up here to create an account.
    2. Go to kobo.com/egiftcards.
    3. Click Send a Kobo eGift.
    4. Click an image to select a theme. To preview a theme, click View underneath the image.
    5. Fill out all fields, including the amount you want to send, and the date you would like Kobo to deliver your eGift Card.
    6. Click Continue.
    7. Enter your payment information.
    8. Click Buy Now.
    Your recipient will be emailed the Kobo eGift Card on the date you selected.

    Redeeming a Kobo eGift Card

    If you've received a Kobo eGift Card by email, you can redeem it to add the amount to your Kobo account as store credit towards your next purchase from Kobo.

    Please note: Kobo eGift Cards cannot be applied to devices, accessories, or pre-orders.
    1. Sign in to your email.
    2. Look for an email from "Kobo". The email subject will look something similar to "John sent you a gift!"
    3. Click Redeem now in the email. A new browser window will open that takes you to Kobo's website.
    4. Under 'You Have an eGift Card!', click Continue.
    5. Sign in to your Kobo account. If you don’t have a Kobo account, click New? Sign up here, and complete the sign-up process.
    6. Click Redeem Now.
    The Kobo eGift Card amount is stored as a credit in your Kobo account, and will be automatically applied to your next purchase.

    Viewing your Kobo eGift Card History

    Gifts History is the list of Kobo eGift Cards you’ve emailed, and the status of each. You can use the Gifts History to resend an eGift card. When you redeem a physical gift card, you get Kobo store credit.

    The Gifts History list includes:

    • Order Date: the date you purchased your eGift card.
    • Delivery Date: the date your eGift card was sent.
    • Price: the amount you sent to your recipient.
    • Send to: the email address of your recipient.
    • Redemption Status: what the recipient has done with the eGift card.

      Possible status messages include:

    • Not Claimed: The eGift card has not been accepted and can still be cancelled.
    • Accepted: The eGift card has been claimed.
    • Cancelled: You’ve cancelled the eGift card.
    • Waiting: You’ve selected a date in the future for the eGift card's delivery.
    1. From kobo.com, click Sign in to sign in to your account.
    2. Sign in to your account with one of these options, depending on what you see:
      • Click My Account next to the Profile icon at the top right of the page.
      • Click the Menu icon at the top left of the page, then click My Account next to the Profile icon.
    3. Click Purchase History.
    4. Scroll down the page to Gifts History.

    Resending a Kobo eGift Card

    You can resend a Kobo eGift Card as long as it hasn’t been claimed.

    1. From kobo.com, click Sign in to sign in to your account.
    2. Sign in to your account with one of these options, depending on what you see:
      • Click My Account next to the Profile icon at the top right of the page.
      • Click the Menu icon at the top left of the page, then click My Account next to the Profile icon.
    3. Click Purchase History.
    4. Scroll down the page to Gifts History.
    5. Locate the eGift card you’d like to resend.
    6. Click Resend.
    7. When you're asked to confirm, click Resend Gift.

    Cancelling your Kobo eGift Card

    If you want to cancel a Kobo eGift Card before it's been claimed, or if you accidentally sent one to the wrong email address, you can cancel from the My Account page.

    1. Go to Kobo.com.
    2. Sign in to your Kobo account.
    3. Click My Account next to the Profile icon at the top of the screen.
    4. Click Purchase History.
    5. Scroll down the page and look under 'Gifts History'.
    6. Find the eGift card you'd like to cancel.
    7. Click Cancel.

    Foreign exchange rates and Kobo eGift Cards

    If you send a Kobo eGift Card to someone in a different area of the world, the Kobo Store will apply an exchange rate when your recipient claims your gift.

    For example, if you bought a Kobo eGift Card for $50 Canadian dollars and sent it to someone in Switzerland, they would get an equivalent value in Swiss Francs. The exact amount will vary depending on the exchange rate on the day they claim or use the card.

    Redeeming a physical Kobo Gift Card on Kobo.com

    If you have a physical Kobo Gift Card, you can use it to buy your next eBook from Kobo.com.

    Please note: Only one physical gift card can be applied per purchase. Gift cards cannot be applied to:
    • Subscriptions
    • Devices
    • Accessories
    • Pre-orders
    Kobo Gift Cards can only be redeemed on Kobo.com, Kobo devices, or in the Kobo Books app for Android or Windows.
    1. From the details page of the item you'd like to buy, click Add to Cart or Buy Now for an eBook.
    2. Click the Cart icon at the top of the page.
    3. Click Checkout.
    4. Beside 'Have a gift card?' select Yes.
    5. Select the type of gift card you have.
    6. Gently scratch the back of your Kobo Gift Card to reveal your gift card PIN number.
    7. Enter the gift card PIN number. Note: If you have a gift card that's branded as "ePay" or "FastCard", the PIN can sometimes be difficult to read. Here are some common numbers and letters to double-check when you enter your PIN:
      • If you see an upper-case letter 'P' on your gift card, try entering it as a lower-case 'p'.
      • If you see the number '9' on your gift card, try entering the letter 'q' or the number 9.
    8. Click Apply.
      Your gift card will be debited for the amount of the purchase.
    9. Click Complete Purchase.
    We’ll store any remaining amount as a credit in your Kobo account towards your next purchase.

    Redeeming other types of gift cards

    In addition to physical Kobo Gift Cards, you can also redeem other types of gift cards towards your next purchase from Kobo. The balance of these gift cards will always remain on your card.

    These gift cards may be:

    • Physical gift cards from our retail partners
    • Digital voucher codes
    • PIN codes printed on receipts

    Depending on the type, you may be able redeem on Kobo.com, or our partner's store or website. Refer to the table below to see where you can redeem your gift card and what happens to any remaining balance.

    When redeeming a physical gift card from one of our retail partners on Kobo.com, you may be required to enter both the gift card number and a PIN code.

    Please note: Only one physical gift card can be applied per purchase. Gift cards cannot be applied to devices, accessories, or pre-orders.

    Gift card provider Where to redeem Balance left
    Kobo kobo.com, any Kobo device, Kobo Books app for Android and Windows, Kobo by FNAC app for Android, Kobo-Bol app for Android Remains in your Kobo account
    Indigo kobo.com, any Kobo device, Kobo Books app for Android and Windows, indigo.ca, Chapters and Indigo stores Remains on your gift card
    WHSmith kobo.com, any Kobo device, Kobo Books app for Android and Windows, whsmith.co.uk Remains on your gift card
    FNAC fnac.com, FNAC stores Remains on your gift card
    Livraria Cultura livrariacultura.com.br, Livraria Cultura stores Remains on your gift card

    Viewing your Kobo Store credit or gift card balance

    You can check your account settings on Kobo.com to see your remaining Kobo Store credit after using a Kobo Gift Card. To view the balance left on a gift card from one of our retail partners, you'll need to visit their respective websites.

    Follow these steps to check your remaining Kobo Store credit.
    1. Go to kobo.com
    2. Sign in to your account, depending on what you see:
      • Click Sign in.
      • Click the Menu icon.Click Sign in.
    3. Enter your username and password.
    4. Click Continue.
    5. Open your account details with one of these options, depending on what you see:
      • Click My Account next to the Profile icon at the top right of the page.
      • Click the Menu icon at the top left of the page, then click My Account next to the Profile icon.
    6. Click Account Settings.
    7. Click Payment Information.
    Under Store Credit Balance, you'll see the amount of Kobo Store credit you have left. Your remaining credit will be used towards your next purchase.
    Visit our retailer partners' websites to see any balance you have left on gift cards they've issued: