Client experience (CX) is by no means a new concept. Ever since the service industry came into being, providing excellent customer service has been a key concern, with particular focus on how the client experiences the service they are receiving. Yet, client experience is rarely delivered well. Inconsistencies, errors, and an endlessly unanswered phone lead to frustration on the part of the client, and a feeling that they are worth little more than a signature on the monthly timesheet. So,...

Innovation. How to go about it, what it can do for your business - what even is it? Can innovation be applied in the legal environment? Such is the interest and appetite for legal innovation that, in the last 18 months, ARK has published over a dozen titles with innovation in their remit, covering everything from knowledge management to pricing, from marketing to recruitment, and everything in between. This compilation deep-dives into the key areas that drive innovation forward in the lega...

'An adroit, intelligent and painstaking social history … Poor Bickerton offers us a luxurious tapestry from which everyone interested in English social history in the late-Georgian period can learn something new and surprising.' – Professor Jerry White, author of London in the Eighteenth Century: A Great and Monstrous ThingOn 8 October 1833, Coroner Thomas Higgs opened an inquest into the death of John Bickerton, an elderly eccentric who, ...

Unlock the door to a life of abundance with "Wealth Within: Nurturing a Rich Mind in a Poor Mindset." This transformative ebook is your roadmap to cultivating a mindset that transcends traditional notions of success, guiding you towards a holistic wealth that extends far beyond mere financial gains.Dive into the rich tapestry of positive thinking, growth mindset, and resilience as you explore the characteristics of a truly empowered mind. Unravel the common traits of a limiting min...

Originally published in 1987 Pressure for the Poor looks at the debate surrounding the role of pressure groups in policy making. It closely relates theories of pressure group behaviour with the findings of research into the poverty lobby in the UK. The analysis is based on interviews with leading activists in more than forty interest groups, which are all concerned with trying to influence social security policies of government in the field of income maintenance. The book examines...

The title has a familiar poetic ring to it. It is the second half of a rhyme that goes back to 1475, when William Caxton wrote a book about games The Game and Playe of the Cheese. It was a divination game, about who you were going to marry. Then AA Milne recycled it in 1927, in Now We Are Six. It is a playful turn of phrase, but serious too. So it is both traditional and relevant, like the book, which has recycled "beggar man" as "bogyman", to fit the narrative. And for gender balance, "po...

This guide has highlighted the difference between rich and poor mindset. Rich mindset is always towards entrepreneurship, starting business and growing money through it. While the poor mindset always look for jobs and spend whole life doing minor jobs. World is changing so fast and large firms like Google are hiring people based on their skills not their education. Entrepreneurship helps you learn different skills which will help you grow income. This guide will teach you the basics of ent...

If you want to learn the secrets from the success blueprint on how to improve your time management and self-discipline, then pay attention...Do you have problems committing to a single task at a time? Not being able to accomplish a task? Constantly losing focus? Or managing your time management? If you do, within this audiobook, multiple successful people shed light on how they managed to overcome these situations and more.In this definitive guide, you will be taught:•...

This book provides a profound exploration of the concept of a "human minimum" as articulated by the renowned African philosopher H. Odera Oruka. It delves into the pressing issue of global inequality and examines how basic rights such as access to food, shelter, education, and healthcare are fundamental to human dignity and should be accessible to all, regardless of socioeconomic status. In a world where the gap between the rich and the poor continues to widen, Oruka’s philosophical framew...

In "A Poor Man's House," Stephen Sydney Reynolds presents a poignant exploration of social class and human resilience amidst the backdrop of late Victorian England. The narrative weaves together rich descriptive language and sharp social commentary, offering readers an authentic glimpse into the struggles faced by the impoverished. Reynolds employs a realist style that immerses the reader in the daily hardships and enduring hopes of his characters, capturing the socio-economic disparities ...

'The distribution of wealth is far more equal. To begin with, there is no poor class in the colonies. Comfortable incomes are in the majority, millionaires few and far between.'This opinion, voiced a century ago by a British journalist on a tour of the colonies, sums up the widely-held and long-lived view that Australia was a working man's paradise, an egalitarian society free of the poverty afflicting other countries.Such a view could only persist if the poor were ignored ...

Was Shakespeare a snob? Poor Naked Wretches challenges the idea that our greatest writer despised working people, and shows that he portrayed them with as much insight, compassion and purpose as the rich and powerful. Moreover, they play an important role in his dramatic method.Stephen Unwin reads Shakespeare anew, exploring the astonishing variety of working people in his plays, as well as the vast range of cultural sources from which they were drawn. Unwin argues that the...