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客戶服務 電子書

如果您喜歡 客戶服務 電子書,或許您也會喜歡這些熱門精選。
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  • Walking the Design for Six Sigma Bridge with Your Customer

    Carl Cordy ……
    Besides providing a technical overview of design for Six Sigma, this is a text that goes the extra step beyond in presenting real-life examples of structured tool use to satisfy the needs of the customer. The discussion covers the background behind the tools used and real-life examples of their use. The general theme of this text is to know what the customer wants out of a product or service and ...閱讀更多內容

    NT$261 TWD

  • 不花钱照样搞好关系

    萬鐘, 李廣 ……
    人际交往的技巧,关系到每个人一生的成败。如果不能全面掌握人际交往的方法,不能同生活中各种各样的人搞好关系,那么你一定会处处碰壁,难有作为。而事实上,凡是有志于取得一翻成就的有志之士,也都对如何与别人搞好关系十分看重。但在这之中,却存着一个很大的误区,那就是很多人都认为人际交往离不开金钱作用,有了钱就能同任何人搞好关系,有钱能使鬼推磨嘛!其实大谬不然,人际交往的重心绝不在于是否花钱!不花钱照样能搞好关系!人际交往十分复杂,但起决定作用的还是人的心理。当然,不能否认爱财是很多人都具有的一个重要心里欲望,然而,却不一定是人们最看重的。事实上,只要你留意观察就会发现,生活中那些成熟老练的人际交往高手,他们交往的法宝往往不是钱,而是做人的境界、处世的功夫,他们与任何人交往都能深谙得人心之法,牢把交往分寸。他们能轻松地同任何人交往,能屈能伸,进退自如、左右逢源、八面玲珑,他们关系之顺,路子之多 ...閱讀更多內容

    NT$200 TWD

  • The Customer-Base Audit

    The First Step on the Journey to Customer Centricity

    As a leader in your organization, you will be very familiar with your organization’s key financial statements and monthly management reports. You may have spent countless hours discussing budgets and expenditures.But how much time have you spent reflecting on the fact that these revenues are generated by actual customers—the people who pull out their wallets and pay for your products and services? ...閱讀更多內容

    NT$542 TWD

  • 不花錢照樣能辦事

    萬鐘, 李廣 ……
    每個人生活在這個世界上,總有這樣或那樣的事忙不完。社會是紛繁複雜的,在紛繁複雜的社會上辦事兒可不像一般人想像得那麼簡單,有些人在辦事的過程中,兩眼一抹黑,既沒有門路,也沒有關係,辦一點芝麻大的小事都得點頭哈腰,費盡心思地琢磨著人家喜歡什麼,願意聽什麼,滿臉堆笑地揀人家喜歡的送,挑人家愛聽的說。因此在人們的觀念中就形成了一種“不花錢你就甭想辦事”的觀念,大家一提辦事就“色變”。還有的人認為“有錢能使鬼推磨”,而這樣的人不講策略和方法,錢倒是花了一簍筐,實際上事也沒辦好。不花錢照樣辦事是每一個現代人都想得到的辦事技能,擁有這樣的技能,不僅辦事能省心省力,更重要的還是能省錢。因此,基於以上的這些原因,我們根據前人的經驗和後人的實踐總結了一些不花錢照樣辦事的技巧。一般來說,如果要想請人幫忙,首先你就得先估計你自己有什麼本事作為交換的條件,所謂交換條件可以是物質的,也可以不是。儘管多年來“重金開道 ...閱讀更多內容

    NT$250 TWD 透過 Kobo Plus 免費享用

  • Fish!

    A Proven Way to Boost Morale and Improve Results

    The powerful parable that has helped millions to see their lives and work in a new way -- now revised and updated to celebrate 20 years of working with greater purpose!It's a rainy day in Seattle, and on the third floor of First Guarantee Financial, people have stopped believing they can make a difference. To new manager Mary Jane Ramirez, the challenge of bringing life back to her unenthusiastic ...閱讀更多內容

    NT$358 TWD

  • You Can’t Teach a Kid to Ride a Bike at a Seminar, 2nd Edition: Sandler Training’s 7-Step System for Successful Selling

    The bestselling sales classic! Revised and expanded to help you supercharge personal and team performance in today's ultra-competitive sales environment"People make buying decisions emotionally and justify them logically."That shrewd, timeless insight from the first edition of this bestselling book has become a “no-brainer” among sales professionals. Now You Can't Teach a Kid to Ride a Bike at a ...閱讀更多內容

    NT$681 TWD

  • Empathy In Action

    How to Deliver Great Customer Experiences at Scale

    A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale.While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We’ve all experienced dumb chatbots, automated ...閱讀更多內容

    NT$90 TWD 透過 Kobo Plus 免費享用

  • Wally Olins. Brand New.

    The Shape of Brands to Come

    Wally Olins ……
    What is the future for brands and branding? Does globalization mean that individuality will be crushed by massive multinationals? Or will there still be room for brands and places that trade on being different? With the rise of new markets in India, China, Brazil and elsewhere, will new global brands emerge based around local strengths and heritage? If so, what will this mean for the traditional ...閱讀更多內容

    NT$482 TWD

  • YouTube: The Ultimate 2020 Guide to Grow Your YouTube Channel, Make Money Fast with Proven Techniques and Foolproof Step by Step Strategies

    Dave Martin ……
    Your YouTube business by 3,467 percent in the first month! Then watch your views, subscribers, and profit continue to increase indefinitely.Here's the problem: Everyone starts their YouTube channel with no videos, no views, and no subscribers. Plus, less than three percent of YouTube channels ever gain more than 10,000 subscribers. The secret to success for the few top YouTube channels who are ...閱讀更多內容

    NT$86 TWD

  • The Cult of the Customer

    Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists

    Shep Hyken ……
    In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t forget. Author Shep Hyken has spent thirty years studying great companies and the evangelists they create.In The Cult of the Customer, Hyken shows how to design a strategy that leads both customers and employees through five distinct cultural ...閱讀更多內容

    NT$370 TWD

  • Blind Spot

    Illuminating the Hidden Value In Business

    Distracted by traditional metrics and mounting access to data, leaders are blinded to what it actually takes to create greater value for their businesses: meaningful, long-term relationships with their customers.In Blind Spot, you'll learn how exceptional organizations—from Disney to Instagram—innovate and sustain valuable, productive customer relationships. Blind Spot's lessons deliver a ...閱讀更多內容

    NT$563 TWD

  • The Customer Success Professional's Handbook

    How to Thrive in One of the World's Fastest Growing Careers--While Driving Growth For Your Company

    The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer SuccessThe Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance. That’s ...閱讀更多內容

    NT$693 TWD

  • Negotiation (The Brian Tracy Success Library)

    Brian Tracy ……
    Few things have as broad an effect on your life and career as the ability to negotiate well.?The art of negotiation has become an essential element of almost all our interactions in every area of life. Enhancing our ability to negotiate effectively affects not only business contracts and career opportunities but also our personal relationships. Those who don't negotiate well risk falling victim to ...閱讀更多內容

    NT$203 TWD

  • 穿越敗局:廣告與公關篇

    李文庠 ……
    本書是“商戰滑鐵盧”叢書之一種。成功的經驗是財富,失敗的教訓也是財富。本書旁徵博引,從古今中外兵戰、商戰大量廣告與公關的案例中,引導人們在廣告、公關、形象、禮儀、談判、宣傳等方面得到有益的啟示。穿行於別人失敗的故事中,可以領悟別人對失敗的反思,從而以此為鑒,使自己今後少走彎路。 ...閱讀更多內容

    NT$250 TWD 透過 Kobo Plus 免費享用

  • Be Amazing or Go Home

    Seven Customer Service Habits that Create Confidence with Everyone

    Shep Hyken ……
    Want to amaze your customers, impress the people you work with, and outshine your competition? Going from average to amazing isn’t an out-of-reach goal. In fact, amazement is a habit that anyone can master—and Shep Hyken knows the tricks to making it your own.In Be Amazing or Go Home, Shep shares the secrets behind making his motto “Always Be Amazing!” an everyday lifestyle and shows how you too ...閱讀更多內容

    NT$320 TWD

  • 20秒讀懂對方的OS

    羅毅 ……
    雖然客戶在面對業務員的第一時間,往往選擇欺騙,但諷刺的是,客戶在初見你的20秒,他的眼神和肢體,就已透露他的真正需求。世上所有的Top Sales都知道,決定成交的關鍵,就在初見面的黃金20秒。如何在短短20秒讀懂客戶的OS,絕對是Top Sales和頂尖銷售高手必懂的秘技。你知道,所有客戶都會在剛接觸你的黃金20秒內,告訴你他的需求嗎?如果你不知道,那是因為你沒有在20秒內聽懂對方心裡的OS!事實上,客戶的慾望,通常不會直接說出來;就算說出來,也未必是真話。但是!你絕對可以從他說出來的話,做出來的動作,知道他到底需要什麼!本書從最基礎的細節開始,教你分析客戶一舉一動背後的心理狀態,讓你從此不用再羨慕別人的業績,變成超級黃金業務員!本書特色:誠品,博客來暢銷書籍甄嬛教會我的36則職場生存術作家羅毅最新力作嘴巴說出來... ...閱讀更多內容

    NT$213 TWD

  • Quick Tourism in English

    For Business & Personal Tourism

    Perfect for class use in management schools, schools of tourism, and applied English language classes (ESL & EFL). Teacher slides, exercises, and other teaching material can be obtained from qbook.org for teachers. If you are working in the international tourism industry, this book can help you get ahead. Tourism Can Be Easy & Fun Quick Tourism in English Will Show You How! Combining a management ...閱讀更多內容

    NT$105 TWD

  • The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

    5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging

    Joseph A. Michelli ……
    **New from bestselling author Joseph Michelli!How Airbnb has disrupted the hospitality industry for unparalleled success—critical lessons that apply to any 21st Century business**No one understands better than Joseph Michelli how businesses create and leverage world-class customer experiences. Over the past decade, Michelli has guided businesses in human experience transformation and revealed how ...閱讀更多內容

    NT$546 TWD

  • Orchestrating Experiences

    Collaborative Design for Complexity

    A playbook of best practices, tools and frameworks that shows you how to: Connect and create an engaging customer experience across all your channels and touchpoints (cross–channel or omni–channel experience) Create seamless brand experience for customers as they move through your various online and (offline channels, call center to website, etc) Collaborate effectively with the right people ...閱讀更多內容

    NT$908 TWD

  • Excellence Wins

    A No-Nonsense Guide to Becoming the Best in a World of Compromise

    Horst Schulze ……
    Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career ...閱讀更多內容

    NT$555 TWD

  • New Sales. Simplified.

    The Essential Handbook for Prospecting and New Business Development

    Mike Weinberg ……
    No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals.With refreshing honesty and some much-needed humor, sales expert Mike Weinberg examines the critical mistakes made by most ...閱讀更多內容

    NT$383 TWD

  • The Customer Rules

    The 39 Essential Rules for Delivering Sensational Service

    Lee Cockerell ……
    The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence.Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, bite-sized chapters, Lee shares everything he has learned in his 40+ year career in the hospitality ...閱讀更多內容

    NT$378 TWD

  • So, What's the Bottom Line?

    76 Proven Marketing Tips & Techniques for Building Your Business and Personal Brand

    Yitzchok Saftlas ……
    “A compass to guide the experienced executive or the marketing novice through any step in planning or organizing a selling strategy” (Hon. Bob Turner, noted media executive and former US congressman).Perfect for executives, entrepreneurs, salespeople, and marketers in the corporate and nonprofit spheres, So, What’s the Bottom Line? by master of marketing Yitzchok Saftlas teaches key business ...閱讀更多內容

    NT$433 TWD 透過 Kobo Plus 免費享用

  • The Challenger Customer

    Selling to the Hidden Influencer Who Can Multiply Your Results

    Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you challenge.Picture your ideal customer: friendly, eager to meet, ready to coach you through the sale and ...閱讀更多內容

    NT$378 TWD