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Customer Service eBooks

If you like Customer Service eBooks, then you'll love these top picks.
Showing 1 - 24 of 1317 Results
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  • Uncopyable You

    Create a Personal Brand that Gets People to Know You, Like You, Trust You, and Remember You!

    In Uncopyable YOU, authors Steve and Kay Miller bring to life the art and science of personal branding in a way that's never been done before. This transformative book is more than just a guide; it's a blueprint for creating a personal brand that is not only successful but also truly unforgettable.Inspired by iconic personal brands like Steve Jobs, the authors teach you to build a brand that ... Read more

    $9.99 USD

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  • The 8 Laws Of Customer-Focused Leadership

    New Rules for Building A Business Around Today’s Customer

    by Blake Morgan ...
    A leadership playbook for making customer experience a core aspect of your business.In a rapidly changing world filled with uncertainties, one thing remains crystal clear: customers are increasingly fickle and no longer care about loyalty to any particular company. In addition, many well-intentioned companies are falling short of customer expectations, despite every organization’s potential for ... Read more

    $14.99 USD

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  • Are You Ready To Piss Someone Off Today? The Business and Brand-Building Bible For Courageous Women New To Entrepreneurship

    by Latoya Cooper ...
    Hey SuperStar!Are you ready to piss someone off today?Are you up for the challenge?If so, then you are ready to create a business and brand you love!Before we go too far, BE WARNED that this book is not for the faint-hearted. It will shock your entrepreneurial perspective and challenge everything you know about building a successful business and brand.This informative read will make ... Read more

    $9.99 USD

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  • Marketplace Dignity

    Transforming How We Engage with Customers Across Their Journey

    Everywhere we turn, brands and organizations are under fire for failing to treat their customers with respect and dignity. And increasingly, consumers want firms to take a lead in helping to shape a better society. Yet, most don’t know where to start or have struggled to get things right.In Marketplace Dignity, Cait Lamberton, Neela A. Saldanha, and Tom Wein introduce a tangible, practical way to ... Read more

    $15.99 USD

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  • Managing Customer Relationships Using Customer Care Techniques

    Strategy Development of an International Enterprise

    In today’s global business environment, Customer Relationship Management (CRM) has become key to the success of many international enterprises*. Managing Customer Relationships Using Customer Care Techniques: Strategy Development of an International Enterprise* offers a comprehensive analysis of this crucial business aspect, focusing on how companies can effectively manage their customer ... Read more

    $59.99 USD

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  • Make Them Smile

    Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth

    Learn to scale your organization to grow your impact and create sustainable wealth with this inspiring book from the Founder of DECA Dental Group.Highly specialized service providers—such as doctors, lawyers, dentists, physical therapists, and consultants—are often limited in their growth and earning potential by their notoriously difficult-to-scale industries.As a dental student at Tufts ... Read more

    $14.99 USD

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  • Tune-Up Your Small Business

    Improve Operations, Increase Profitability

    Tune-Up Your Small Business is the ideal guide for small business owners who want to achieve their personal and professional goals by making their businesses more successful.This book focuses on making regular, small changes that can lead to significant improvements over time. Through stories of small businesses that have grown by following the advice in this book, it offers inspiration and ... Read more

    $12.99 USD

  • Customer Magic – The Macquarie Way

    How to Reimagine Customer Experience to Transform Your Business 

    Customer Magic—The Macquarie Way shines a light on how an Australian technology company grew from a challenger telecom brand in the 1990s into a dynamic billion-dollar company. In a market notorious for underserving and overcharging customers, Macquarie Technology harnessed the magic of customer experience to achieve seemingly impossible customer-centric results and become world leaders in ... Read more

    $8.99 USD

  • The Secret of an Irresistible Offers

    The Art of Crafting Deals so Compelling That Makes One Not to Say 'No'

    by Stacy Harris ...
    Are you ready to unlock the power of irresistible offers that captivate, compel, and convert? Dive into the world of high-stakes deal-making with "The Secret of Irresistible Offers," a groundbreaking book that reveals the art and science behind crafting deals so compelling that they're impossible to resist.For business executives seeking to stay ahead in today's competitive landscape, this book ... Read more

    $6.56 USD or Free with Kobo Plus

  • Mastering Sales Opportunity Management

    The Definitive 2024 Sales Opportunity Management Playbook For The Future

    Mastering Sales Opportunity Management is a comprehensive guide for optimizing sales processes, skills, technology use, and leadership to drive consistent revenue performance now and into an uncertain future. The book provides frameworks and best practices for sales teams to qualify opportunities more effectively, cultivate deals methodically through clear stages, and implement strategic sales ... Read more

    $21.99 USD or Free with Kobo Plus

  • Agile Leadership:NAVIGATING CHANGE AND UNCERTAINTY WITH AGILITY

    by Mustafa Nejem ...
    "Agile Leadership: Navigating Complexity" offers a transformative approach for leaders facing rapid change and uncertainty. Drawing from agile project management principles, this book emphasizes rapid adaptation, continuous learning, and distributed decision-making. It provides practical insights for fostering innovation, empowering teams, and responding effectively to market dynamics. Discover ... Read more

    $5.54 USD

  • 100 Proven Ways to Acquire and Keep Clients for Life

    The Path to Permanent Business Success

    Understand the Keys to Client Acquisition and Lasting RelationshipsMaking powerful connections with a prospective client, so they engage and stay with you is increasingly difficult. C. Richard Weylman’s proven path to cultivating client relationships is essential for success.Elevate your client’s experience and win more business. This is the first book to detail how professionals can acquire more ... Read more

    $8.99 USD or Free with Kobo Plus

  • Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence

    by GERARD ASSEY ...
    'Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.' is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, ... Read more

    $7.99 USD or Free with Kobo Plus

  • Beyond the Hi

    The Science of Small Talk and Social Success

    "Beyond the Hi: The Science of Small Talk and Social Success" by Charlotte Wordsworth is a transformative guide that delves into the art and science of small talk. This compelling read not only uncovers the psychological underpinnings of casual conversation but also equips you with practical strategies to elevate your social interactions. Whether you're looking to enhance your networking skills, ... Read more

    $10.99 USD

  • Data Analytics Essentials You Always Wanted To Know

    Self Learning Management

    Series series Self Learning Management
    Upon reading this book, you will get:A fundamental comprehension of data analytics, including its typesAn understanding of data analytics processes, software tools, and a range ofanalytics methodologiesA comprehension of what daily tasks and procedures the data analysts followAn investigation into the vast field of big data analytics, covering its possibilitiesand challengesAn understanding of the ... Read more

    $24.00 USD or Free with Kobo Plus

  • Microsoft is Trash: How the World's Richest Man Exposed False Propaganda of the World's Richest Company in a Single Tweet

    by Bruce Fury ...
    Microsoft is the world's richest company, by market capitalization. It's estimated net worth as per its share price is above 3 trillion US Dollars. But is Microsoft really worth so much?You will discover the answer to that question is, not really. At best, Microsoft is only worth a small fraction of the publicly stated figure.The decade of Microsoft under Satya Nadella can best be described as The ... Read more

    Free

  • Discipline

    What It Really Takes to Build a Seven-Figure Business

    by Hemyari ...
    Your passion is the business......and you know the potential is incredible.What will make it take off?Ali Hemyari knows what it takes to succeed. A certified SWAT Operator, triathlete, helicopter and airplane pilot, and elite dog trainer, he's become a real-estate guru and built numerous businesses. When he teaches people how to build a seven-figure business, they listen, because Ali's done it ... Read more

    $4.99 USD

  • Customer Service Delivery in Africa

    Consumer Perceptions of Quality in Selected African Countries

    Customer service management is one of the key pillars of today’s business environment. Businesses operating in sub-Saharan Africa and other frontier markets have begun to embrace the concept of customer service management, with many incorporating the notion into their mission statements – with many forward-thinking companies transitioning from a transactional to a more strategic view of the ... Read more

    $49.99 USD

  • Advanced E-Commerce Business Questions and Analytical Hints

    "Advanced E-Commerce Business Questions and Analytical Hints" illuminates the cutting-edge intersection of artificial intelligence (AI) and machine learning (ML) with e-commerce decision-making. In this comprehensive guide, readers embark on a journey through the transformative potential of AI and ML analytical solutions in shaping the strategies and outcomes of e-commerce enterprises.Through a ... Read more

    $9.99 USD or Free with Kobo Plus

  • Navigating Unrealistic Budget Expectations: A Guide for New Entrepreneurs

    Unlock the Secrets to Successful Budget Negotiations and Client Relationships!Are you a new entrepreneur looking to navigate the complexities of budget negotiations with confidence and finesse? Do you struggle to manage client expectations and align them with your business's financial realities? Look no further! "Navigating Unrealistic Budget Expectations: A Guide for New Entrepreneurs" is your ... Read more

    $3.99 USD or Free with Kobo Plus

  • Valuing Customer Engagement

    Strategies to Measure and Maximize Profitability

    by V. Kumar ...
    Series series Palgrave Executive Essentials
    In recent years, the concept of customer engagement has evolved as a powerful tool in the managerial toolkit of firms to incorporate a profitable approach to customer management. There is a pressing need for an authoritative book that communicates the fundamentals of profitable customer engagement by proposing a customer engagement value framework. This book, Valuing Customer Engagement, is first ... Read more

    $31.99 USD

  • Effective Talent Acquisition and Retention Strategies: Private Companies

    Discover the transformative power of artificial intelligence (AI) and machine learning (ML) in Talent Acquisition and Retention with this comprehensive guide tailored for private companies. From streamlining recruitment processes to fostering employee engagement, this book equips employers and managers with the skills and strategies needed to succeed in today's competitive landscape. Explore the ... Read more

    $9.99 USD or Free with Kobo Plus

  • Investing Journey: Reflections on Growth, Learning, and Resilience

    Thomas sat at his desk early in the morning, reading investment blogs passionately while sipping coffee. As the sun rose in the distance, its warm glow shone through the window onto the stack of papers strewn across the table. He scribbled notes enthusiastically into a worn leather journal, his mind buzzing with ideas. Circles and arrows covered the pages, connecting various concepts and theories ... Read more

    $8.99 USD or Free with Kobo Plus

  • The Future of Service is 5D

    Why humans serve best in the digital era

    If you're looking at this book, it's likely that you sense the seismic shifts happening in our society. Service industries are madly rushing to digitalise for efficiency, compromising what once set them apart: the act of service by a human. As we move swiftly into an era of artificial intelligence, robotics and automation, it's easy to succumb to the narrative that machines will replace humans in ... Read more

    $7.99 USD