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    Fun and useful

    I am actually going to try some of the ideas in the book while I travel next week. Having never tipped the front desk agent before, I am a bit anxious. However, I am travelling with two colleagues that will not know my antics so I can compare my room with theirs ;0).
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    Heads in Beds

    Fun book that made me sympathize with the front line people who try to make my visit pleasurable
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    Great behind-the-scenes read!

    Polished this book off in just a couple of days. Great humor, and a fascinating look at how hotels operate. I'll definitely be tipping more when I travel!
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    Funny and informative

    Page turner, for sure. Probably not helpful with the budget hotels I/we slum at, but interesting should we stay in a fancy hotel.
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    So so true

    Now that I work in hotels all of this is so so true, read it if you like to travel and wonder why you always get a bad room
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