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    A "HOW TO" for building a great team

    I picked up this book because the title and synopsis are concise and to-the-point, but I honestly expected the typical repetitive business book with a lot of ideas and no clear way to implement them. My expectations were blown away. This book actually gave me a simple, easy to use framework for taking an existing team up a notch, or building a new one into something extraordinary. The concept of closing the gap between experiences and expectations (the "one habit") is intuitive, and I find myself looking at the world differently - seeing expectations and how I meet those expectations, everywhere (even at home!).

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