Expert Business Coach and trainer Glenn Devey shares with you his inside secrets to delivering the best feedback to engage your staff in their development journey. Critical to your success as a manager is your ability to consistently raise the performance of your team members, and the best leaders let their staff know exactly how they are measuring up. This friendly, engaging guide will give you a shortcut to a management skill that is valuable and rare, but essential to make your mark as ...

Many healthcare improvement approaches originated in manufacturing, where end users are framed as consumers. But in healthcare, greater recognition of the complexity of relationships between patients, staff, and services (beyond a provider-consumer exchange) is generating new insights and approaches to healthcare improvement informed directly by patient and staff experience. Co-production sees patients as active contributors to their own health and explores how interactions with staff and ...

Amid a welter of simultaneous policy initiatives, treatment centres were a top-down NHS innovation that became subverted into a multiplicity of solutions to different local problems. This highly readable account of how and why they evolved with completely unforeseen results reveals clear, practical lessons based on case study research involving over 200 interviews. Policy makers, managers and clinicians undertaking any organisational innovation cannot afford to ignore these findings.

This work includes a foreword by lynne Maher. Head of Innovation Practice, NHS Institute for Innovation and Improvement, University Of Warwick, Coventry. "Experience Based Design" (EBD) is a new way of bringing about improvements in healthcare services by being user-focussed. Facilities, healthcare professionals, carers, family and friends are all involved in the patient experience and systems and policies need to adapt to take this into consideration. By exploring the underlying concepts,...

Hypnotherapy provides a powerful tool for utilizing the power of the mind to reduce distress and suffering. This concise guide provides readers with a rich source of ideas on starting hypnotherapy practice, and thinking seriously about hypnosis as a powerful adjunct to psychotherapy and medical interventions. With a clear definition of what hypnosis really is, readers can develop an understanding of the rationale for utilising hypnotherapy with particular disorders.As the medical community...

This challenging and highly practical book draws on the findings from an international study designed to help practitioners and researchers understand the factors and processes that enable healthcare organisations in the United States and Europe to achieve - and sustain - high quality services for their users. The in-depth case-studies from seven leading hospitals give an international, evidence-based outlook that focuses on both the organisational and cultural processes of quality improve...

Nominated for the Pulp Factory Award for Best Anthology of 2023!The years leading to World War II. A turbulent and perilous time for America and he world as it faces destruction from a fiendish, shadow organization using fringe science, the occult, and the supernatural in its evil quest for world dominance. To protect the nation from these unnatural threats, a unique task force consisting of highly-skilled military and civilian daredevils is formed, code n...

17 horror Stories. One legendary music venue.We all know the old cliché: Sex, drugs and rock and roll. Now, add demons, other dimensions, monsters, revenge, human sacrifice, and a dash of the truly inexplicable. This is the story of the (fictional) San Francisco music venue, The Shantyman.In Welcome to the Show, seventeen of today's hottest writers of horror and dark fiction come together in devilish harmony to trace The Shantyman'...

Glenn Fireball Roberts acquired his nickname as a sandlot baseball player before he pitched two years for the University of Florida baseball team. Roberts became one of the most successful NASCAR drivers and one of its most popular stars. He began driving in the 1950s and met a tragic end when he died from severe burns he received at the Charlotte Motor Speedway in May 1964. Roberts was mercurial, articulate, and according to car builder Smokey Yunick, also a womanizer. Fireball won many G...

The United States that entered the twentieth century was vastly different from the nation that emerged from the Civil War. Industrialization, mass immigration, the growing presence of women in the work force, and the rapid advance of the cities had transformed American society.Broad in scope, The Gilded Age brings together sixteen original essays that offer lively syntheses of modern scholarship while making their own interpretive arguments. These engaging pieces allow students to ...

Enlightenment and Secularism is a collection of twenty eight essays that seek to understand the connection between the European Enlightenment and the emergence of secular societies, as well as the character or nature of those societies. The contributors are drawn from a variety of disciplines including History, Sociology, Political Science, and Literature. Most of the essays focus on a single text from the Enlightenment, borrowing or secularizing the format of a sermon on a text, and are d...

The shock of Donald Trump’s election caused many observers to ask whether the liberal international order—the system of institutions and norms established after World War II—was coming to an end. The victory of Joe Biden, a committed institutionalist, suggested that the liberal order would endure. Even so, important questions remained: Was Trump an aberration? Is Biden struggling in vain against irreparable changes in international politics? What does the future hold for the international ...