Still smarting from his disastrous last date with Cara Laursen, criminal investigator Larry Macklin is nevertheless thrilled to get a call from her. But when he arrives at her house, he finds the chief suspect in his latest murder case sitting in her living room—her father, Henry.Henry claims he is being framed and Larry wants to believe him, but evidence suggests otherwise. And when another murder occurs with direct links to Henry, Larry can’t stop him from being taken into custod...

In the shadow of murder, secrets come to light.Holiday festivities in tiny Anderson, Montana take an unexpected turn when a welfare check becomes a murder investigation. Stone County deputy Tom Edwards discovers the frozen corpses of a local couple bound to chairs at their home in the Moonlight Mountains. The couple’s son and daughter-in-law soon go missing, the only clue a puddle of blood. A tragic bus accident and embezzled church funds add suspects and complicate motives.

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come.The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the...

One of Kirkus Reviews' Best Books of 2018A rogue vigilante known only as the Wanderer seeks redemption in a lawless, near-future America that fully protects the rights of armed citizens to stand their groundagainst mass shooters and motorcycle gangs.When the Wanderer opens war against injustice in the state of Arizona, his violent yet principled actions attract the attention of journalist Rosa Veras, writer of a subversive blog about America's return to the...

A grisly murder shatters the tranquility of a small Montana town.Arriving early one morning to open for business, the baker’s wife walks into a bloody scene, a body, and a missing husband. Later that afternoon, a beloved town patriarch and sapphire dealer is found hanging from the balcony in his historic mansion. On first observation, it looks like suicide. An autopsy points to murder. Further investigation reveals the victim’s inventory of valuable sapphires is missing. Are the tw...

An unprecedented examination of the ways in which the uninhibited urban sexuality, sexual experimentation, and medical advances of pre-Weimar Berlin created and molded our modern understanding of sexual orientation and gay identity.Known already in the 1850s for the friendly company of its “warm brothers” (German slang for men who love other men), Berlin, before the turn of the twentieth century, became a place where scholars, activists, and medical professionals could explore and ...

Young women have gone missing and unmissed, until the wrong one disappears.The tranquility of tiny Anderson Montana is once again shattered when pampered Stacey Nichols disappears after a quarrel with her boyfriend.Clues are few and flimsy, but newly hired deputy, Birdie Bradshaw, has more than a professional interest in the case. Digging through old records, she uncovers evidence of similar disappearances going back decades.While a battered Stacey plots ways to esc...

The service sector has grown to become 80% of the US economy, yet it's poised for a revolution in personalization, big data, and complexity. How can companies design a strategy to compete?The service sector-any company not involved in the production of products-is now 80% of the US economy, and growing part of the world economy. Written by the three leading scholars of service sector management, this book seeks to provide a roadmap for the design and delivery of winning services fo...

It might seem odd—a punk band introducing poetry into someone's life. But what if this lyrical influence was the reason you became a writer in the first place?Days and Days weaves together two stories. One is a tale of friendship and self-discovery that occurs during a backpacking adventure through England, Scotland, and Ireland. The other celebrates the highly influential yet underestimated United Kingdom band Leatherface, a group that The Guardian called "the gr...

A brilliant foray into the nature of information, of history, and of making meaning in the face of death and decay.Our lives are collections of information—from mundane official documents, poignant family photos, and random artifacts to the cues embodied in our genes. Never is this more evident than in the wake of a parent's death. Yet from all these elusive, even evanescent, data points, history is written and a future is made.This information is stored on...

The Science of Discipline is a proven and transformative roadmap to tackling some of the biggest behavioral problems faced in school systems today. Nathan Maynard, a global leader in discipline and restorative practices, offers insightful theories and practical strategies to take a more proactive approach to improve student behavior in the classroom with immediate and long-lasting effects. Many behavior modification models are outdated and fear-based, creating more challenges than...

The specter of corruption has hovered over the Adams County Sheriff’s Office for months. Criminal investigator Larry Macklin is convinced he’s identified a mole for drug dealers within the department, but he doesn’t have enough evidence to prove it.Larry’s attention is diverted when a recently released suspect in a series of rapes is shot and killed in the act of raping and murdering a woman… or so it seems. But the more Larry digs into the case, the more it becomes clear that the ...