7 simple steps to flawless negotiationsA successful negotiation results in a win-win agreement for both parties. But where do you start if you’re up against people or organisations with conflicting objectives? Or people who are just downright difficult? Getting what you want requires determination and tact. You need to be assertive but know when to compromise.We’ll help you refine your persuasive skills through verbal and non-verbal communication. We’ll show you how to iden...

The punctuation workout for sticklers and rookies alike.The punctuation panda is back!Armed with a permanent marker, a smidgen of confidence, and a copy of ‘Can You Eat, Shoot and Leave?’, everyone now has the chance to become a member of the punctuation elite.Established punctuation sticklers:Fine-tune existing skills, taking guilty pleasure from testing your (already somewhat unsettling) seventh sense.Confused novices:Never again inflict flaw...

7 simple steps to help you get what you want from networkingNetworking: get it right, and it provides an opportunity for learning and expanding your business contacts. But there are so many ways to get it wrong. Maybe you’ve learnt this the hard way, or maybe you don’t know where to start. Whether you’re setting out into the world of business for the first time, planning a return visit or want to be the best in the job you’re in, this is the book for you.Follow these 7 simp...