The Search for Best Practices will help you do the right thing and in the right way in spite of organizational roadblocks. It gives a real “how to” look to assist management and operations personnel to analyze their operations in a program of continuous improvements and on-going search for best practices so that each entity operates most economically, efficiently, and effectively—tied into why the entity is in existence in the first place. Best practice techniques assist the company in ide...

Striving for excellence in customer service is to gain the competitive advantage. It is the keystone for the business to grow and prosper in the right direction so that it builds through repetitive sales to existing customers and referrals to potential customers. If you were to look at customer service in your organization as a major business component and all customers are treated with excellence prior to the sale, during the sale, and after the sale, customer service will become a profit...

A Colorado crime thriller with more twists and turns than a Rocky Mountains highwayIn the small town of Pine Lake, Colorado, Lisa Benoche is dead, and an audio recording threatens to turn what looks like a suicide into the first murder investigation the town has seen in many years. As the rookie detective Nick Severs digs deeper into the high-tech motives surrounding her death, he has no idea that a female hacktivist group have already set their sights on him, and ...

From a New York Times bestselling historian and Pulitzer Prize finalist comes a bold reinterpretation of American history—just in time for the country’s 250th birthday.Whether it's 1776 or the era of Donald Trump and Elon Musk, Arthur Herman argues that the United States has always been propelled forward by a special kind of leader: the founder.More than just business creators, founders are visionaries—risk-takers,...

Detective Nick Severs of the award-winning series opener Severed Echoes returns in Cold Trace.When the body of young Ben Harris is found after a Colorado snowstorm, Detective Nick Severs is drawn into a missing child case that went cold twenty years ago. As he and his hacker girlfriend Claire begin the investigation, every dark turn takes them deeper into the underworld of child trafficking and cybercrime, where bringing the killer to justice may require crossing t...

A revelatory account of how the family behind Hobby Lobby rose to political prominence and used their influence—and fortune—to push a radical religious agendaHobby Lobby is a multibillion-dollar craft store chain with more than a thousand US locations, founded and owned by the Greens—an evangelical Christian family committed to establishing the Bible as the ultimate authority behind our laws and society.In The Gospel According to Hobby Lobby, Micha...

Many men sense a growing desire for a more robust spiritual life, to walk with God and to be used by Him. They long for meaning and purpose and a life that impacts eternity. They long to matter. Men are increasingly weary of a worldly culture’s constant assault on their families, their churches, and their manhood. They yearn to do something, to be God’s man, but they remain uncertain of what that something is or even how to begin. They hear the resounding higher call to be God’s man, the m...

From the bestselling author of Apollo 13 comes the thrilling untold story of the pioneering Gemini program that was instrumental in getting Americans on the moon.Without Gemini, there would be no Apollo.After we first launched Americans into space but before we touched down on the moon’s surface, there was the Gemini program. It was no easy jump from manned missions in low-Earth orbit to a successful moon landing, and the ten-flight, twent...

The 3:15 train left Polk County on September 2, 1930, carrying a most extraordinary passenger. Eugene H “Gene” Brock, a genius of the type about whom astounding stories are told, was leaving East Texas – one of the country’s most backward impoverished areas.His destination – Texas Technological College.What Gene didn’t know was one day he would achieve a unique status, one attained by only a most select few – as an internationally acknowledge expert in two of science’s newe...

At times, the ups and downs of life can leave us feeling lost at sea. When the winds of shifting circumstances bring trials beyond our control, where can we find an anchor for our souls? For Christians, our safe harbor in both the calm and the storm is found in God alone.In this book, Dr. Timothy Witmer offers encouragement for anyone who is worn out by the changing tides of life: the truth that God is in control. He pairs biblical insight with practical application, helping us fin...

**The world’s #1 bestselling author explores the inner lives of the people who grow and encourage our passion for reading.“A celebration of the world of books” —Kirkus**To be a bookseller or librarian … You have to play detective. Be a treasure hunter. A matchmaker. An advocate. A visionary. A person who creates “book joy” by pulling a book from a shelf, handing it to someone and saying, “You’ve got to read this. You’re going to love it.”“When the pandemic ...

Still recovering from injuries gained in his last adventure, Colin Pearce is called back to action to help a friend in need: Sarah Morton, a former monthly mistress for Bachelor Magazine and now the Chief Pilot of the magazine’s flight department. Sarah Morton is one of the very few women from his past who managed to get under his skin and the last thing Pearce needs now is to have those feelings resurrected. But the tone of her voice and the urgency of her request tell Pearce this is ...