From the #1 New York Times bestselling author Dan Heath comes a revolutionary guide to fixing what’s not working – in work and in our daily lives.Reset will help you get unstuck, shake off old habits, and overcome the inertia of the way things always work. Heath shares a framework, based on research in psychology and hundreds of interviews, to help you vault toward what really matters.Crucially, you can make positive chang...

'Informs, engages and, above all, entertains' Charles Duhigg, bestselling author of The Power of HabitNew York Times bestselling author Dan Heath asks what happens when we take our thinking upstream and try to prevent problems before they happen.What happens when we take our thinking upstream and try to prevent problems before they happen?Most of us are pretty good at dealing with...

Um guia revolucionário para corrigir o que não está a funcionar - no trabalho e na vida diária.Mudar a forma como trabalhamos pode parecer tão avassalador como tentar mover uma enorme rocha. Estamos tão habituados a fazer as coisas de determinada maneira e passamos tanto tempo a apagar fogos - e a combater colegas - que nos falta a energia para mudarmos. Mas, com a estratégia certa, podemos mover a rocha.Dan Heath, autor bestseller, revela neste li...

Agenten achtervolgen overvallers, artsen behandelen patiënten met chronische ziekten en callcentermedewerkers handelen klachten van klanten af. Maar veel misdaden, chronische ziekten en klachten van klanten zijn te voorkomen. Waarom blijven we zo vaak stroomafwaarts en komen we niet stroomopwaarts waar de problemen ontstaan? Dan Heath laat zien dat het mogelijk is om obstakels te overwinnen door anders te denken. Een reiswebsite voorkwam twintig miljoen telefoontjes naar de klantenservice ...

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Trasforma tu vida con pequeños cambios y sin grandes esfuerzosReset te ayudará a dejar atrás viejos hábitos y a romper con la inercia de los patrones de siempre. Heath, basándose en investigaciones psicológicas y entrevistas, te muestra cómo avanzar hacia lo que de verdad importa.Puedes lograr cambios positivos sin tener que invertir más tiempo o dinero. La clave e...

Brought to you by Penguin.New York Times bestselling author Dan Heath asks what happens when we take our thinking upstream and try to prevent problems before they happen.We all have a tendency to work around problems. We are resourceful. We improvise. We’re so accustomed to managing emergencies as they strike that we often don’t stop to think about how we could prevent crises before they happen. Why 'solve' crimes...

**Wall Street Journal BestsellerNew York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers and showing how leaders, teams, and organizations can shift from reaction to prevention****.So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, ...

Wall Street Journal BestsellerEn la vida, a menudo nos quedamos atascados en un ciclo de respuesta. Apagamos los fuegos. Tratamos las emergencias. Nos quedamos atrapados en la corriente, intentando solventar un problema tras otro, pero nunca intentamos ir a contracorriente para arreglar los sistemas que causan esos problemas. El autor de bestsellers del New York Times, Dan Heath explica cómo anticipar los problemas antes de que ocurran, y lo hace ...

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人生充滿了各種決策，認識WRAP決策四部曲，戰勝干擾決策的偏見與情緒。◆本書賣點◆我們每分每秒都活在自己與他人的決策中，但這些決策多半受到偏見及情緒的影響。本書是希思兄弟最重要的著作之一，針對如何做出更好的決定，提出全新的策略與具體方案。◆選項狹隘、確認偏誤、短期情緒干擾、過度自信是干擾決策的四大惡棍。作者根據大量與決策相關的研究，提出能確實戰勝四大惡棍的WRAP決策四部曲。◆內容簡介人的一生充滿各種決策，從日常瑣事到企業發展藍圖，我們每分每秒都活在自己與他人的決策中。本書要探討的，正是影響工作與生活的最重要課題──如何做出最好的決定？不幸的是，人類的決策行為多半受偏見及情緒影響，以下四大惡棍總在決策時如影隨行、影響判斷：•選項狹隘：多數人只問「要不要」或「好不好」來二選一，忽略了...

**THE NEW YORK TIMES BESTSELLER'Beautifully written, brilliantly researched' Angela Duckworth, bestselling author of Grit**'The most interesting, immediately actionable book I’ve read in quite a while' Adam Grant, bestselling author of Think AgainIn this bestseller by the authors of Switch and Made to Stick, Chip and Dan Heath explore why certain brief experiences can jolt, elevate and change us - and how...