See faster results through everyday feedback.The Feedback Imperative: How to Give Everyday Feedback to Speed Up Your Team’s Success reveals the hidden reasons why giving feedback to employees can be so difficult and yet so urgently needed in today’s workplace, and provides the definitive steps for overcoming feedback avoidance and taking great leaps forward with employee engagement, retention, and performance.Anna Carroll applies her extensive rese...

Elizabeth Martin is used to being in control of her life, but lately nothing seems to stop the subtle dissatisfaction that sweeps over her without warning. Plain and simpleElizabeth is at a crossroads in her life. Widowed unexpectedly a year ago, Elizabeth is slowly emerging from the depths of grief as she starts a new job at a local hospital. Just as she decides her personal life needs a desperate overhaul, she is introduced to Dr. Chad Barnes while lunching in the hospital cafeteria. No ...

Powerful phrases for effective communication in every management situationThe latest addition to the bestselling Perfect Phrases series, Perfect Phrases for Managers and Supervisors is an indispensable tool for novice to mid-level managers and frontline supervisors. Corporate communications guru Meryl Runion coaches readers in the six fundamentals of effective delivery, including "Be Short, Specific, Targeted," and "Say What You Mean, Mean What You Say, an...

Welcome back to Virgin River! Available in a box set, the first four stories in the acclaimed series from #1 New York Times bestselling author Robyn Carr. Discover a remote mountain town that might be the perfect place to start fresh. Now a Netflix Original Series.Virgin RiverNurse practitioner Melinda Monroe comes to town to escape her heartache, though nothing is what she expected. A tiny baby abandoned on a porch change...

The USA Today bestseller by the star sales speaker and author of The Sales Blog that reveals how all salespeople can attain huge sales success through strategies backed by extensive research and experience.Anthony Iannarino never set out to become a salesman, let alone a sales manager, speaker, coach, or writer of the most prominent blog about the art and science of great selling. He fell into his profession by accident, as a day job while pursuing rock-an...

Even skilled salespeople buckle in tough selling situations—getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. These fight-or-flight responses are something salespeople learn to avoid when building their emotional intelligence.Sales trainer and expert Colleen Stanley cites studies that show how emotional intelligence (EI) is a strong indicator of sales success--and offers tips on how you can sharpen your skills ...

The trusted management classic and go to guide for anyone facing new responsibilities as a first time manager.Learn to conquer every challenge like a pro with the clear, candid advice in The First-Time Manager. For nearly four decades, this trusted guide has brought newcomers up to speed on the nitty gritty realities of managing people.The updated seventh edition delivers new information that helps you manage across generations, use online performa...

Master the art of delivering feedback.Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others. Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results, including:Choosing the right time to talkEngaging in productive dialogueHelping both star and struggling performe...

Whether it's interviewing for a job, evaluating employee performance, setting goals for the future, or keeping customers happy, the Perfect Phrases series has the tools for precise, effective business communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides:Ways to enhance customer service in any businessDialogues and scripts to practice interactions with customers or ...

AVAILABLE DIGITALLY FOR THE FIRST TIMEPrivate investigator Mel Sutherland is running out of time. A child has been abducted and despite Mel's valiant efforts, all the leads have dried up. So she can hardly blame the child's desperate mother for seeking help from so-called psychic Sebastian Donovan. But that doesn't mean Mel is going to trust him - not one inch.Sebastian knows that Mel thinks he's just a con artist, exploiting a grieving mother's vulnerability. He also knows...

Great teams don’t just happen.How often have you sat in team meetings complaining to yourself, “Why does it take forever for this group to make a simple decision? What are we even trying to achieve?” As a team leader, you have the power to improve things. It’s up to you to get people to work well together and produce results.Written by team expert Mary Shapiro, the HBR Guide to Leading Teams will help you avoid the pitfalls you’ve ...

“There’s a dash of action, a sprinkle of cheer, and a lot of love to warm up this sweet, sexy wintertime tale.” —Publishers Weekly on Moonlight Over Manhattan, starred reviewDetermined to conquer a lifetime of shyness, Harriet Knight challenges herself to do one thing a day in December that scares her, including celebrating Christmas without her family. But when dog walker Harriet meets her newest client, exuberant spaniel Madi, she adds an extra ...