This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an often overlooked, but important aspect of marketing strategy.Baran and Galka deliver a book that helps students understand how an enhanced customer relationship strategy can differentiate an organization in a highly competitive marketplace. This edition has several new features:Updates that take into account t...

Fenek is quite fond of chatting, so he's puzzled when he encounters a peer in the café who doesn't speak... He wonders if perhaps the unfamiliar boy is afraid to talk. What's the issue? Why is it so, and can one communicate in silence too?This book is about building relationships with individuals with selective mutism.Through this little book, a child will:Understand that some children may find it difficult to express themselv...

This book explores demographic changes in Functional Urban Areas (FUAs) in Poland since 1990. Functional Urban Areas, introduced by ESPON, refer to functional territorial units that can be defined as travel-to-work-area, representing strong integration between urban cores and their immediate hinterland. The functional urban area consists of a city plus its commuting zone. It fills a significant gap in the academic literature by providing a deep and thorough analysis of the process of popul...

Fenek and Max are real heroes! Have they put out a fire? Have they prevented an accident from happening? If you want to find out what they have actually done, and why it has been so amazing, you must read this story.Thanks to this book, your child:will learn the meaning of honesty;will understand that being honest can give one lots of satisfaction;will realise that even children can help someone in an important matter.Interesting ...

Fenia loves playing with her brother. Unfortunately, she would like to have everything Fenek has and often takes her brother’s toys away from him without asking him first. Can Fenek deal with this problem?Thanks to this book, your child will:remember that using polite words and expressions is really important;learn that you can learn new things at play;understand that when dealing with other people, good manners are a key factor that helps to imp...

Fenek and Fenia head off on an adventure. Who or what will the young detectives be looking for, and will they carry out their big mission? What do you think is the link between a teddy bear, a pair of slippers, and dad’s bathrobe?Thanks to this book, your child will:learn the meaning of perceptiveness;understand that you can have real fun even if there are no toys around;learn about the new profession of a detective.The Adventures...

Fenek does not feel like doing anything. To make matters worse, everyone wants something from him, and they don’t seem to understand his emotions at all. How can you cope with being lazy, and has Fenek deserved a reward? Check it out yourselves!Thanks to this book, your child will:understand the meaning of laziness;realise that being lazy can be a real burden for others;learn that each type of behaviour brings about certain consequences.

Fenek is really into outer space and would like to fly in a real rocket one day. Because he is too young, he has to make do with a model made of cardboard boxes. To his dismay, his first attempts don’t go off as planned…Thanks to this book, your child will:understand the meaning of pride;learn that there are words that have different meanings, although they sound the same;think about the sort of situations in which s/he can be proud of what s/he ...

Ms Panda has invited over some special guests to the kindergarten. But why is one of them crying? And why is Max offended? Well, it looks like Fenek will have to step in and lend a helping hand. Will our little hero be able to handle such an unusual situation?Thanks to this book, your child will:understand what it is like to be shy;learn that shy people need help and support;learn new ways of dealing with shyness.The Adventures of...

Fenek’s family are quite unlucky today. Fenia has wounded her knee, dad has broken his favourite mug, and mum can’t find her prettiest necklace. Only Fenek has been the lucky one so far. Why then is he so sad?Thanks to this book, you child will:understand the meaning of empathy;learn about the kind of situations in which you can feel emotions together with other people;realise that experiencing things with others is a positive quality....

Max the kitten is having guests at home, and, because of this, Fenek is really sad. Can you have a friend just for yourself? What do a pizza and go-karts have in common?Thanks to this book, your child will:understand the meaning of friendship;learn that you cannot have a friend just for yourself;understand that a real friendship is proven by actions, rather than words.The Adventures of Fenek - Books for younger childrenTh...

Fenek’s family are going on a bike trip together. Fenek is on cloud nine, because he really likes his bike, and he is keen on trips and spending time with his relatives. What he can’t do yet, though, is use proper words to talk about his emotions. What about you? Can you?Thanks to this book, your child will:understand what it means “to love”;learn about some other words and expressions to refer to positive emotions;understand the difference betwe...