Do you face the challenge of running really effective meetings, facilitated sessions or workshops as part of your role?Would you like to feel more confident when working with challenging groups or senior participants?Do you want to deliver lasting results collaboratively, in virtual, hybrid and in-person environments?Making Workshops Work takes you from an initial idea or brief, through step-by-step preparation, to an engaging, well-run and effective session, ...

Virtual work and teams have become normal in organizations around the world. This book is the guide for those who cannot always be together in person with colleagues**,** whether fully remote or hybrid.Virtual Leadership offers practical strategies and proven methods for getting the best out of hybrid or remote work and teams. This useful guide explains ho...

Making risk management work means engaging people to identify, own and manage risk. Many organisations have spent considerable time and money setting up risk frameworks, processes, and supporting tools, but these have failed to deliver value. Instead, they should focus on the people.Bringing together the expertise of Ruth Murray-Webster in the human aspects of risk management and Penny Pullan’s deep expertise in facilitation, creative collaboration, and virtual leadership, this boo...

21st century organizations, across all sectors and of all types, have to cope with an international marketplace where change is frequent and customer expectations continue to rise. The work of business analysis professionals is crucial if organizations are to succeed and grow. If change programmes are to be successful, stakeholder engagement and situation analysis are vital, and to achieve this, senior business people need to display competence in a range of areas, not least of which inclu...

Virtual working – also known as remote working, telecommuting, flexible working, or homeworking – is an important and growing trend in the global employment landscape. Its popularity has increased due to globalization and outsourcing. However, unlocking the benefits of virtual work – increased productivity, flexibility, and collaboration across dispersed teams – depends largely on the organizational culture, management, and leadership to support it. Without the knowledge and skills to be e...

Get internal communications right in your organization and the benefits are clear: motivated staff, better financial performance, a strong external reputation and delighted customers are just a few of the reasons why getting your message over to staff effectively matters.Internal Communications explores what good practice in internal communications looks like, providing a no-nonsense, step-by-step approach to devising an internal communications str...

The manager's must-have guide to excelling in all aspects of the jobMind Tools for Managers helps new and experienced leaders develop the skills they need to be more effective in everything they do. It brings together the 100 most important leadership skills—as voted for by 15,000 managers and professionals worldwide—into a single volume, providing an easy-access solutions manual for people wanting to be the best manager they can be. Each chapter details a...

Strength-based Lean Six Sigma is a new way of approaching process improvement that combines the best practices of two established methodologies to generate a new approach in order to help you develop and deliver increased high performance in any organization. It is the first book to use approaches in business improvement as well as organizational change for optimum organizational performance and improved agility.Combining the energy and motivation released through ...

Turn mentoring into PROFITSThere’s no doubt that the concept of workplace mentoring is a hot-button issue facing management today. With managers under extraordinary pressure to cut costs, streamline operations, and increase productivity, the role of mentors has become more critical than ever—particularly since studies show leaders who mentor get promoted faster and earn significantly more than those who don’t.But as with any growing workplace trend, questio...

Shifting demographics, economic turmoil, globalization, and a connected mobile culture have dramatically changed the workforce. Experienced career experts Caitlin Williams and Annabelle Reitman show you how to create your dream career by using and blending these changes in your career-planning process. Explore key competencies that professionals need to be successful, and learn how to make them work for you. This third edition is packed with all new material to help you succeed.Exp...

A refreshingly practical guide to real-world continuous improvementLean Six Sigma for Leaders presents a no-frills approach to adopting a continuous improvement framework. Practical, down-to-earth and jargon-free, this book outlines the basic principles and key points of the Lean Six Sigma approach to help you quickly determine the best course for your company. Real-world case studies illustrate implementation at various organisations to show you what went...

The ability to give successful answers to tough interview questions is crucial to anyone who wants to advance their career.Written by Mo Shapiro and Alison Straw, leading experts on interviews as both coaches and practitioners, this book quickly teaches you the insider secrets you need to know to shine at an interview.The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional...