How can the quality of service provision and clinical governance in primary care be assessed? This book is designed to help evaluate the way practices interpret their legal obligations, the way the management systems within practices run, and the quality of the systems and processes that most affect the patient care. Quantifying Quality in Primary Care contains frameworks on which to build policies for the smooth running of practices and provides clear insights into attitudes of those work...

Sally Jones returns in the thrilling sequel to The Murderer's Ape! With gorgeously detailed black-and-white illustrations throughout When Sally Jones and The Chief discover a curious rose-shaped necklace hidden aboard their beloved Hudson Queen, it's the start of a perilous adventure for our seafaring gorilla and her faithful friend. Determined to get to the bottom of the mystery, they set sail for Glasgow. There, they fall into the clutches of the city's most ruthless gang, commanded by a...

A captivating mystery adventure story, with gorgeously detailed black-and-white illustrations throughout Sally Jones is an extraordinary ape and a loyal friend. In overalls or in a maharaja's turban, this unique gorilla moves among humans without speaking but understanding everything. She and the Chief are devoted comrades who operate a cargo boat. A job they are offered pays big bucks, but the deal ends badly, and the Chief is falsely convicted of murder. For Sally Jones this is the start...

A SUNDAY TELEGRAPH AND GUARDIAN BOOK OF THE YEARWINNER OF SWEDEN'S AUGUST PRIZEWINNER OF THE WARWICK PRIZE FOR WOMEN IN TRANSLATIONSHORTLISTED FOR THE BRITISH ACADEMY BOOK PRIZE'Osebol is a magnificent success; it is hard to imagine it better ... Kapla is a magician ... mesmerizing' Sara Wheeler, TLS'A simple, pared-back and do...

***A Telegraph History Book of the Year, 2023*'An astonishing achievement'** ANTONY BEEVOR‘A remarkably moving and humane book’ WILLIAM BOYDAn intimate history of the most important month of the Second World War as experienced by those who lived through it, completely based on their diaries, letters and memoirs.At the beginning of November 1942, it looked as if the Axis powers could win the war; at the end of that mo...

An intimate narrative history of World War I told through the stories of twenty men and women from around the globe--a powerful, illuminating, heart-rending picture of what the war was really like.In this masterful book, renowned historian Peter Englund describes this epoch-defining event by weaving together accounts of the average man or woman who experienced it. Drawing on the diaries, journals, and letters of twenty individuals from Belgium, Denmark, France, Great Britain, Germa...

In the beginning the page was blank and without form, and the scribe sat in front of it, a world forming inside his head. The world grew large, spilling out of him and on to the page. The scribe shaped the world into an island. He named it Fagerö, and populated it with an assortment of likely and plausibly unlikely characters, and saw that it was good for his purposes. The people of Fagerö were often divided against each other but united in their appreciation of their happy little island. ...

A fascinating, helpful exploration of the underlying principles of the ancient Chinese discipline of feng shui, with clear and useful recommendations for improving domestic and work environments, the book is grounded in classical Chinese knowledge.One of the cornerstones of the traditional Chinese holistic view of health, feng shui assesses, diagnoses and adjusts the house in relation to the person living in it. The author explains the key universal principles upon which feng shui ...

An intimate narrative history of World War I told through the stories of twenty men and women from around the globe—a powerful, illuminating, heart-rending picture of what the war was really like.In this masterful book, renowned historian Peter Englund describes this epoch-defining event by weaving together accounts of the average man or woman who experienced it. Drawing on the diaries, journals, and letters of twenty individuals from Belgium, Denmark, France, Great Britain, German...

Brought to you by Penguin.An intimate history of the most important month of World War II, as experienced by the people who lived through it, completely based on their diaries, letters and memoirs.At the beginning of November 1942, it looked as if the Axis powers could still win the Second World War; at the end of that month, everyone realized that it was just a matter of time before they would lose. In between was El Alamein, Guadalcanal, ...

The New York Times Book Review Editors' Choice • An intimate history of the most important month of World War II, completely based on the diaries, letters and memoirs of the people who lived through itAt the beginning of November 1942, it looked as if the Axis powers could still win the Second World War; at the end of that month, it was obviously just a matter of time before they would lose. In between were el-Alamein, Guadalcanal, the French North Africa ...

In the hot, rainy summer of 1955, Cambodia is in upheaval. The first democratic elections, just weeks away, will determine not only the future of a country, but the happiness of three people.Sar is a quiet, serious schoolteacher, officially campaigning for the opposition, who is secretly working for an armed Communist takeover. Many years later, he will become known to the world as Pol Pot.Somaly - young, fragile, beautiful - refuses to be tied down. She is the woman Sar love...