Available for the First Time—Three Books in One!The Customer Centricity Ebook Collection is a must-have for any business leader looking to understand and implement customer-centric strategies. This collection includes three essential books by renowned experts Peter Fader, Bruce Hardie, Michael Ross, and Sarah Toms, all of whom are leaders in the field of customer centricity.The collection includes three books in a single volume:

This collection of essays examines the life and thought of Agnes Heller, who rose to international acclaim as a Marxist dissident in Eastern Europe, then went on to develop one of the most comprehensive oeuvres in contemporary philosophy, putting forward a distinctive ethical theory and analyses of a vast range of topics covering most every philosophical area. Here, philosophers, sociologists, journalists, and political scientists contextualize, compare and assess different elements of Hel...

This critical Flora provides a definitive account of the native species, naturalised species, frequent garden escapes and casuals found in the British Isles. Full keys and descriptions should enable the user to name all plants occurring in the wild, plus some ornamental trees and shrubs. For the first time detailed accounts of all the large apomictic genera are given and many infraspecific variants included. Each species entry begins with the accepted latin name, synonyms and the common En...

Providing a much-needed bridge between elementary statistics courses and advanced research methods courses, Understanding Advanced Statistical Methods helps students grasp the fundamental assumptions and machinery behind sophisticated statistical topics, such as logistic regression, maximum likelihood, bootstrapping, nonparametrics, and Bayesian me

This critical Flora provides a definitive account of the native species, naturalised species, frequent garden escapes and casuals found in the British Isles. Full keys and descriptions will enable the user to name all plants occurring in the wild, plus some ornamental trees and shrubs. For the first time detailed accounts of all the large apomictic genera are given and many infraspecific variants included. Each species entry begins with the accepted Latin name, synonyms and the common Engl...

Kissing Him Goodbye and Other Stories is the first short story collection from Poetic Republic; it includes the fabulous prize-winning story ‘Kissing Him Goodbye’ by Glenda Cooper.The shortlist of the first Poetic Republic Short Story Prize was described as “sizzling”. All the shortlisted stories by S.E. Crowder, Leslie Roberts, E Anstruther, Melanie Jones, Abigail Blasi and William F Nicholson are included along with the 13 other leading stories.

As a leader in your organization, you will be very familiar with your organization’s key financial statements and monthly management reports. You may have spent countless hours discussing budgets and expenditures.But how much time have you spent reflecting on the fact that these revenues are generated by actual customers—the people who pull out their wallets and pay for your products and services? In The Customer-Base Audit: The First Step on the Journey to Customer Cen...

Trick or treat, trick or treat! Hungry ghouls crave fresh meat…A recovering addict faces the ultimate test when an old friend puts him through a terrifying ordeal. Two brave souls spend the night in a haunted house, only to emerge forever changed. And a cursed photographer goes to horrific lengths when their vision slowly decays…Scare Street is proud to present a new collection of diabolical delights. Twelve nightmarish tales of terror lurk withi...

GET YOUR HIGHEST SCORE POSSIBLE ON THE PAIN MEDICINE CERTIFICATION AND RECERTIFICATION EXAM WITH THIS ALL-IN-ONE REVIEWThis concise yet comprehensive review, edited by two of today's leading pain clinicians/scientists, is the perfect tool to prepare for certification and recertification. It is also an outstanding clinical companion when time is of the essence and authoritative information is needed quickly. Featuring insights from renowned experts, the book's high-yield bulleted ...

This collection of original chapters brings together cutting-edge research on informal education - that is, learning practices that emphasise dialogue and learning through everyday life. For the first time, it highlights the way in which geography matters to informal education practices. Through a range of examples from the nineteenth, twentieth and twenty-first centuries, and from a range of geographical contexts, the authors explore the relationship between history, geography and practic...

The Discovery of New Medicines in Academia, Volume 100 highlight examples of discoveries originating in academia that have been successfully translated into promising therapeutics that have advanced into clinical trials. Chapters in this release cover Design and Discovery of Itaconate prodrugs for Alopecia Areata, Hydroxyl-Dendrimer Delivery System for Neurological Disease, Development of allosteric modulators of G protein-coupled receptors for Psychiatric Disease, Targeting the constituti...

This volume provides an overview of current research and recent advances in the area of energetic materials, focusing on explosives and propellants. The contents and format reflect the fact that theory, experiment and computation are closely linked in this field. The challenge of developing energetic materials that are less sensitive to accidental stimuli continues to be of critical importance. This volume opens with discussions of some determinants of sensitivity and its correlations with...