"For a popular television series, Undercover Boss has an unusual knack for raising deep and weighty questions."—ForbesOn February 7, 2010 the CBS television series Undercover Boss USA premiered to a staggering 38.6 million viewers, the largest post-Super Bowl audience for a new series and the most-watched premiere episode of any reality series in the history of television.Now, for the first time, the bosses...

On February 7, 2010, the CBS television series Undercover Boss premiered to a staggering 38.6 million viewers, the largest post–Super Bowl audience for a new series and the most-watched premiere episode of any reality series in the history of television. Since that time, Undercover Boss has been the subject of much debate and discussion. Now, for the first time, the bosses and employees featured on Undercover Boss share the lessons they learned as well as the for...

From homeless high school dropout to one of the most sought after motivational speakers in the country, Eric Thomas has truly found the Secret 2 Success. In this, his debut autobiography, Eric shares that secret with the rest of the world. By chronicling his days sleeping in abandoned buildings in the unforgiving Detroit winters, to his rise as a successful husband, father, CEO, educator and motivational speaker, Eric inspires the masses to reach greatness. In 2009 one of Eric’s speeches e...

There’s a reason the media has dubbed matchmaker Rachel Greenwald as “The Wife Maker.” Yes, she’s responsible for over 750 marriages, but more importantly, she has solved perhaps the biggest dating mystery of all time: when you finally meet Mr. Right (or even Mr. Potential), what really compels him to call back (or not) after a date?Armed with her Harvard MBA, Rachel embarked on a fascinating ten-year research project to decipher this puzzle. In Have H...

In this hilarious and highly practical book, author and professional speaker Scott Berkun reveals the techniques behind what great communicators do, and shows how anyone can learn to use them well. For managers and teachers -- and anyone else who talks and expects someone to listen -- Confessions of a Public Speaker provides an insider's perspective on how to effectively present ideas to anyone. It's a unique, entertaining, and instructional romp through the embarrassments and tri...

What if your dream job didn’t have to stay a dream?In Quitter, bestselling author and motivational speaker Jon Acuff delivers a practical, inspiring roadmap for anyone who’s ever wondered if they were meant for more than their current 9-to-5. With humor, honesty, and hard-earned experience, Acuff shows you how to bridge the gap between your day job and your dream job—without risking everything in the process.This isn’t just a book about quitting—it...

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world.Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original

Includes new chapters with small, easy-to-understand words. Bestselling words!Fantasy football, fantasy baseball, fantasy basketball, even fantasy sumo wrestling: the world of fantasy sports is huge, and still growing. Today, more than 35 million people in the United States and Canada spend hours upon hours each week on their fantasy sports teams. And as the Senior Fantasy Sports Analyst for ESPN, Matthew Berry is on the front lines of what has grown from a niche subculture into a ...

New York Times and Wall Street Journal bestselling author Larry Wignet offers sharp, unapologetic—and invaluable—advice for succeeding in the work worldFor all those who are frustrated at work, who seem to have no luck in business, who are underappreciated at the office, who are uninspired by their daily tasks, who just aren’t finding the career success they desire, Larry Winget is ready to share his wisdom:It’s called work for a r...

The authors of the national bestseller THE POWER OF NICE once again tackle conventional wisdom with a provocative and counterintuitive book about the importance of sweating the small stuff in our lives and in our careers.Our smallest actions and gestures often have outsized impact on our biggest goals, say Linda Kaplan Thaler and Robin Koval. Did you double-check that presentation one last time, or hold the elevator for a stranger? Going that extra inch – whether with a client, cus...

New York Times and Wall Street Journal bestselling author Larry Wignet offers sharp, unapologetic—and invaluable—advice for succeeding in the work worldFor all those who are frustrated at work, who seem to have no luck in business, who are underappreciated at the office, who are uninspired by their daily tasks, who just aren’t finding the career success they desire, Larry Winget is ready to share his wisdom:It’s called work for a r...

It began with a free sandwich, a simple camera, and twenty "I can do better than you" shots. From that afternoon of friendly competition, six college guys created Dude Perfect, a YouTube group that specializes in the craziest basketball shots you can imagine. Within months, the guys went from shooting backyard trick shots to starring in GMC truck commercials and standing on an L.A. Red Carpet. Listed by Advertising Age as one of YouTube's Hottest Brands, Dude Perfect's videos have reached ...