Written by award-winning author, highly experienced mediator, and co-founder of the Prison of Peace project, Douglas E. Noll, De-Escalate gives you the proven process to calm any angry person or volatile situation in 90 seconds or less.Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process—to empower you to successfully and efficiently de-escalate an angry person or...

Una guía basada en la empatía y la comunicación no violenta para apaciguar una pelea en casa, con los hijos, en la escuela, en el trabajo... o incluso una situación de violencia física.Vivimos en un mundo cada vez más dividido y no es extraordinario encontrarse con personas agresivas y confrontaciones difíciles. Afortunadamente, existen herramientas para convertirnos en pacificadores y transformar situaciones conflictivas en diálogos serenos y sin violencia. Basado...

Basierend auf der praktischen Erfahrung eines erfolgreichen Mediators und belegt durch die neurowissenschaftliche Forschung löst dieses Buch ein Problem, das wir alle kennen: wie geht man mit aufgebrachten, streitsüchtigen oder cholerischen Mitmenschen um? Douglas E. Noll, früher Rechtsanwalt, heute Friedensstifter, hat eine ebenso einfache wie verblüffend wirksame Kommunikationsweise entwickelt, die den Ärger des Gegenübers buchstäblich in Sekunden in Luft auflöst. Diese De-Eskalations-St...

This in-depth analysis goes behind the headlines to understand why crucial negotiations fail. The author argues that diplomats often enter negotiations with flawed assumptions about human behavior, sovereignty, and power. Essentially, the international community is using a model of European diplomacy dating back to the 18th century to solve the complex problems of the 21st century. Through numerous examples, the author shows that the key failure in current diplomatic efforts is the entrenc...

Empathy is your new leadership edge. Grounded in neuroscience and real-world stories, Empathy Leadership teaches leaders how to navigate conflict, build trust, and lead with clarity and confidence.In today’s workplace, empathy isn’t a soft skill—it’s the competitive edge that distinguishes great leaders and thriving organizations. Drawing from neuroscience, psychology, and real-world narratives, Douglas E. Noll reveals how calm authority, emotional intelli...

Written by award-winning author, highly experienced mediator, and co-founder of the Prison of Peace project, Douglas E. Noll, De-Escalate gives you the proven process to calm any angry person or volatile situation in 90 seconds or less.Based on the practical experience of a master mediator and grounded in the latest findings in neuroscience, Douglas Noll offers his proven process—to empower you to successfully and efficiently de-escalate an angry person or...

Una guía basada en la empatía y la comunicación no violenta para apaciguar una pelea en casa, con los hijos,en la escuela, en el trabajo... o incluso una situación de violencia física.Vivimos en un mundo cada vez más dividido y no es extraordinario encontrarse con personas agresivasy confrontaciones difíciles. Afortunadamente, existen herramientas para convertirnos en pacificadores ytransformar situaciones conflictivas en diálogos serenos y sin violencia. Basado...

Empathy is your new leadership edge. Grounded in neuroscience and real-world stories, Empathy Leadership teaches leaders how to navigate conflict, build trust, and lead with clarity and confidence.In today’s workplace, empathy isn’t a soft skill—it’s the competitive edge that distinguishes great leaders and thriving organizations. Drawing from neuroscience, psychology, and real-world narratives, Douglas E. Noll reveals how calm authority, emotional intelli...