A practical approach to better customer experience through service designService Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a...

Over the past decade, service designers have played an essential role in creating comprehensive, customer-focused products and services. This updated edition of an industry classic highlights the practice’s evolution and broadened impact in the business world. You’ll benefit from new frameworks, tools, and methods, and learn from fresh case studies that demonstrate the value of service design across service ecosystems.Who Should Read This BookIf you’re involved in busines...

Language skills, study skills, argument skills, and the skills associated with dispute resolution are vital to every law student, professional lawyer, and academic. The 6th edition of Learning Legal Skills and Reasoning draws on a range of areas of law to show how these key skills can be learnt and mastered, bridging the gap between substantive legal subjects and the skills required to become a successful law student.The book is split into four sections:Sourc...

Inspired by the viral Reasons to Stay project, this powerful collection of letters brings together messages of hope and connection from strangers across the world.Through uplifting stories and words that radiate reassurance and positivity, this book serves as a reminder that you are not alone. When life feels heavy, there is always someone, somewhere, ready to listen, ready to care.Submitted by real people who have found a way through life's toughest moment...

What can we learn from crowns that rusted and thrones that crumbled?In Crowned for a Reason, Ben Kyere unpacks the dramatic rise and tragic falls of Israel's first kings—Saul, David, and Solomon—and the timeless lessons their lives hold for us today.From Saul's insecurity and disobedience…To David's repentance, worship, and moral failure…To Solomon's wisdom and eventual compromise…This book invites readers into the heart of

A #1 NEW YORK TIMES BESTSELLER!Human beings have never had it better than we have it now in the West. So why are we on the verge of throwing it all away?In 2016, New York Times bestselling author Ben Shapiro spoke at the University of California–Berkeley. Hundreds of police officers were required to protect his speech. What was so frightening about Shapiro? He came to argue that Western civilization is in the midst of a crisis of purpose an...

Language skills, study skills, argument skills and the skills associated with dispute resolution are vital to every law student, professional lawyer and academic. The 5th edition of Learning Legal Skills and Reasoning draws on a range of areas of law to show how these key skills can be learnt and mastered, bridging the gap between substantive legal subjects and the skills required to become a successful law student.The book is split into four sections:

America has a God-shaped hole in its heart, argues New York Times bestselling author Ben Shapiro, and we shouldn't fill it with politics and hate.In 2016, Ben Shapiro spoke at UC Berkeley. Hundreds of police officers were required from 10 UC campuses across the state to protect his speech, which was -- ironically -- about the necessity for free speech and rational debate.He came to argue that Western Civilization is in the midst of a crisis of purp...

A troubled homicide cop chases a killer with an artistic sensibilityMarketing executive Peter Barrows spends his nights scouring Greenwich Village for wannabe models. He lures them back to his studio with promises of stardom, getting their hopes up just before he snaps their necks. Then his work begins, arranging their corpses to be photographed, giving them the grace and poise they never possessed in life. Peter Barrows is an artist—and death is his medium.A...

Many people assume that Christianity is simply a nice story for kids, a comforting crutch to lean on, or completely out of touch with modern life.In this warm, honest book, Ben Shaw invites sceptical readers to think again. He outlines seven reasons why Christianity is worth considering—or reconsidering—not least because it offers some thought-provoking and rational answers to our deepest questions.Ben Shaw was brought up in a non-Christian home and held many of the common ...

Many people assume that Christianity is simply a nice story for kids, a comforting crutch to lean on, or completely out of touch with modern life.In this warm, honest book, Ben Shaw invites skeptical readers to think again. He outlines seven reasons why Christianity is worth considering—or reconsidering—not least because it offers some thought-provoking and rational answers to our deepest questions.Ben Shaw was brought up in a non-Christian home and held many of the common ...

Inspired by the viral Reasons to Stay project, this powerful collection of letters brings together messages of hope and connection from strangers across the world.Through uplifting stories and words that radiate reassurance and positivity, this book serves as a reminder that you are not alone. When life feels heavy, there is always someone, somewhere, ready to listen, ready to care.Submitted by real people who have found a way through life's toughest moment...