Americans enjoy the finest healthcare delivery system in the world, but most people will tell you that we still have a long way to go. Far too frequently, patients leave the doctor’s office or hospital feeling confused, angry, or neglected. Healthcare leaders recognize this problem, but in their focus on patients (and sometimes financials), they often overlook the true key to lasting patient loyalty and satisfaction: their employees.Patients Come Second shakes up the traditional he...

"Great leaders are great communicators…If you want to become a top-notch strategic communicator, you'd do well to heed the advice in [this book's] pages." —Marshall Goldsmith, New York Times-bestselling author of What Got You Here Won't Get You ThereAn Axiom Awards Silver Medal WinnerPeople often get promoted to leadership positions without knowing how to communicate an inspiring strategic vision to the people who report to them. So...

Most companies talk about excellence, but what does excellence really mean? What specific attitudes and practices lead to excellence? Drawing on years of study and decades of experience, authors Harry Paul, John Britt, and Ed Jent have zeroed in on five core qualities of excellence. In this entertaining and enlightening book, they tell how to give and be your best in each of these five critical dimensions and foster excellence in your organization and in your life. The book begins with a c...