Implementing Key Account Management is a highly practical handbook that guides readers through the realities of rolling out a functional key account management programme. The book offers an integrated framework for key account management (KAM) that businesses can use to design or further develop strategic customer management programmes, enabling them to overcome the obstacles that organizations often face when rolling out their strategies...

Looking to develop the skills and strategies needed to excel as a key account manager and drive profitable growth?The High-Performing Key Account Manager is a practical, aspirational guide tailored for mid-career professionals eager to build credibility and lead strategic customer relationships. This book offers proven models and actionable tools to help you develop core competencies, foster trust and implement value-based sales solutions ...

The superfamily Chalcidoidea (the jewel wasps) are part of the insect order Hymenoptera. The superfamily comprises more than 27,000 known species, with an estimated total diversity of more than 500,000 species, meaning that the vast majority have yet to be discovered and described. Most of the species are parasitoids, attacking the egg, larval stage or pupal stage of their host, though many other life cycles are known including gall associates and fig pollinators. This landmark volume has ...

More than two million people worldwide were affected by multiple sclerosis (MS) in 2015, with rates varying widely among different populations. This book explores the basics of MS, which is the most common immune-mediated disorder affecting the central nervous system.Multiple sclerosis is a demyelinating disease in which the insulating covers of nerve cells in the brain and spinal cord are damaged. This damage disrupts the ability of parts of the nervous system to communicate, resu...