Implementing Key Account Management is a highly practical handbook that guides readers through the realities of rolling out a functional key account management programme. The book offers an integrated framework for key account management (KAM) that businesses can use to design or further develop strategic customer management programmes, enabling them to overcome the obstacles that organizations often face when rolling out their strategies...

In this volume, the authors present an overview of the innovative work taking place in relation to domestic violence and child protection.This book looks at new prevention initiatives and how interventions for children exposed to domestic violence have been developed. It shows how services for abusive fathers have evolved and provides discussion and critique of a number of new initiatives in the field of interagency risk assessment. With international perspectives and examples draw...