Human-Animal Interactions (HAI) are a primary welfare interest to both animal scientists and practitioners. In zoos and aquariums, the study of Animal-Visitor Interactions (AVI), including both the impact of visitors on animals (the visitor effect) and the impact of animals on visitors (the visitor experience), have become a focus for understanding HAIs in zoos. The study of HAIs in zoos has grown to consider a number of factors, including animal-staff interactions and bonds, modern exhibi...

Within contemporary culture, ‘leadership’ is seen in ways that appeal to celebrated societal values and norms. As a result, it is becoming difficult to use the language of leadership without at the same time assuming its essentially positive, intrinsically affirmative nature. Within organizations, routinely referring to bosses as ‘leaders’ has, therefore, become both a symptom and a cause of a deep, largely unexamined new conceptual architecture. This architecture underpins how we think ab...

This book brings together public services policy and public services management in a novel way that is likely to resonate with academics, policy makers and practitioners engaged in the organization of public services delivery as it is from a perspective that challenges many received ideas in this field.Starting from the perspective of critical management studies, the contributors to this volume embed a critical perspective on policy orthodoxy around critical public services policy ...