The purpose of this book is to elaborate on the working structure of the e-government and the services it provides to its owners and users who are e-citizens. To its owners, it facilitates learning about new features, and to its end users, the e-citizens, it provides a platform to communicate and interact effectively and efficiently. It provides citizen-citizen (C2C) services for e-government to enhance the quality of communication, specifically at an e-government portal where implementati...

This book presents a systematic review of research concerning processes and systems in Emergency Departments (EDs), the issues faced by EDs, and their solutions to ensure the delivery of proper and ideal healthcare services for patients through superior quality process management. The book evaluates two decades of data, from 2000 to 2019, in order to examine the processes used in ED operations.Emergency Department has become evident particularly in the current scenario when the wor...

This book presents an advanced systematic mapping review (SMR) and state-of-the-art taxonomy of emergency departments (EDs). Focusing on the patients’ level of fulfilment and how it can be enhanced, it examines existing problems like waiting periods and overcrowding and how these can be alleviated to provide a better service. The author examined research papers from 1964 to 2018, and developed six research questions, organising them using mapping studies, the primary objectives of which we...