Customer care and customer service?Could your customer service be improved?Do you need help making sure you get it right every time?Almost every business depends on its customers and your one is probably no different. Without the customer there is no order and without the order there is no profit. It's easy to see how a business could quickly fold without great customer service at its core.Making sure your customer...

In 1829, a pregnant woman is condemned to die for a murderous act of rebellion. Meanwhile, in North Carolina, a woman is accused of giving sanctuary to runaway slaves. Dessa Rose is the heartwarming story of an extraordinary friendship between two strong, remarkable women from very different backgrounds, both caught in the shadow of slavery in the 19th-century South. One is an escaped Black slave under sentence of death; the other is a white woman committed to end the horrors her ...

The stunning debut novel by the Winner of the Allen & Unwin Fiction Prize 2025. An emotionally charged exploration of what happens when one moment changes everything.A child disappears in broad daylight—and no one sees a thing.Three-year-old Oliver, known as Apple Man, vanishes from a remote car park while his young father, Scott, carries fishing gear down to the beach. When he returns, the car is empty. His son has vanished without a trace.Apple Man's mother, Fae, ...

From the #1 Australian bestselling author of Still comes a compelling and cinematic crime thriller that takes us from Sydney to New York in the heady 1980s.The cloth that was over his head and tied tightly around his neck smelled like the army disposal store he'd been to with his father. Lying on the floor of the van, hands tied behind his back, he closed his eyes and breathed in the kerosene-like scent of the sack, and wished he was back there again. ...

The explosive new crime novel from the bestselling author of?The Call.A year after a brutal shootout left her lover dead, ex-police sergeant Honey Chalmers is a hot mess, drinking too much and eating too little, working casual gigs for a shady firm of private investigators — while holding conversations with a ghost.A desperate father asks her to investigate his missing son — a double-murder suspect last seen during the chaos of Cyclone Gabrielle. Honey's quest brings her in...

A sporting legend. A brutal death. A dark legacy.DS Lucas Walker is back home in Queensland, following the dramatic fallout from his last case. He is just getting to grips with his new role in the small outback town of Katima, when the body of an unknown young man is found hanging from a tree in the park.What at first looks like a tragic suicide soon has Walker's detective instincts on alert, and he and his young partner throw themselves in...

A bounty hunter must outrun her past before it catches up to her in this pulse-pounding new standalone thriller from Sunday Times bestselling author Karen Rose'Intense, complex and unforgettable' JAMES PATTERSON'High-wire suspense that keeps you riveted' LISA GARDNERBounty hunter Elle Randolph is on the hunt for a fugitive in the wilderness of Mendocino County. She's also on the run from her past, and the accident she wal...

Lake Herrod, a once-thriving community, now lies in the shadow of a nearly dry lake. The town, like the water, is evaporating and its residents are left clinging to what little remains.When Aaron Love discovers a fresh corpse near the cracked lakebed – along with evidence his missing father is alive and linked to a web of organised crime – he is thrust into a world of deception, injustice and betrayal. With the town on the brink of collapse, Aaron and a haunted detective, Martyn Kr...

A homecoming will shake this small town to its very foundations. The taut new mystery from the bestselling author of The Inheritance, perfect for readers of Sally Hepworth and Liane Moriarty.Desperate people do desperate things...Sixteen years ago, teenage Maddie Marshall's body was found on a desolate beach near her hometown, Carrinya. Vibrant, feisty Maddie was the only daughter of a high-profile politician. The case was the talk of the ...

The never-before-told true story of a brave young nurse who was the only Australian survivor of the sinking of the Titanic.Evelyn Marsden was a young girl with big dreams. Born in the dusty backblocks of South Australia, she was an accomplished horsewoman and a champion rower who, during family holidays by the Murray River, would challenge herself by rowing against the tide.But Evelyn wanted more than was expected for women of her time. Training in Adelaide as a nu...

HARROWFORD HALLA safe haven for lost girls? Or a breeding ground for revenge?It's 1973 and Detective Sergeant Eleanor Smith is finally assigned her first homicide case. A woman's body has been discovered at Harrowford Hall, a home for unmarried mothers deep in the Victorian countryside.Led by the formidable Mrs Montague, Harrowford has for decades sold itself as a refuge for 'girls in crisis' - like fourteen-year-old...

A little knowledge is a dangerous thing ...The town of Hopeville is thrown into chaos when the body of Silas Ziccone, president of the notorious bikie gang the Outcasts, is found next to his abandoned car on a dirt road. Evidence suggests Silas was not alone when he was murdered, but there are no witnesses and the locals aren’t talking. When Silas’s son Anton steps into his role determined to get revenge on those responsible police fear an all-out bikie war.Journalist Lars ...