Customer care and customer service?Could your customer service be improved?Do you need help making sure you get it right every time?Almost every business depends on its customers and your one is probably no different. Without the customer there is no order and without the order there is no profit. It's easy to see how a business could quickly fold without great customer service at its core.Making sure your customer...

In 1829, a pregnant woman is condemned to die for a murderous act of rebellion. Meanwhile, in North Carolina, a woman is accused of giving sanctuary to runaway slaves. Dessa Rose is the heartwarming story of an extraordinary friendship between two strong, remarkable women from very different backgrounds, both caught in the shadow of slavery in the 19th-century South. One is an escaped Black slave under sentence of death; the other is a white woman committed to end the horrors her ...

The stunning debut novel by the Winner of the Allen & Unwin Fiction Prize 2025. An emotionally charged exploration of what happens when one moment changes everything.A child disappears in broad daylight—and no one sees a thing.Three-year-old Oliver, known as Apple Man, vanishes from a remote car park while his young father, Scott, carries fishing gear down to the beach. When he returns, the car is empty. His son has vanished without a trace.Apple Man's mother, Fae, ...