Use the guidance in this comprehensive field guide to gain the support of your top executives for aligning a rational cybersecurity plan with your business. You will learn how to improve working relationships with stakeholders in complex digital businesses, IT, and development environments. You will know how to prioritize your security program, and motivate and retain your team.Misalignment between security and your business can start at the top at the C-suite or happen at the line...

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. Note: This pocket book is available in several languages: English, German, Dutch. Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exact...

If you read through this book and still dont believe there is a critical need for IT Service Management then good luck seeing if you can survive in IT for the next 5 years. Agile, DevOps, Lean IT, Virtualization, Application Lifecycle Management, Cloud Computing and many other technologies are rapidly pulling IT in many directions. These modern ways of operating IT to cope with a world of rapid change will not go away. Somehow they need to be pulled together to avoid the chaos. Service Man...

The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualization, mobile devices, outsourcing and rapidly changing business delivery strategies. The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organization effect this transformation? Finally, there is a book that shows you how...

This work serves practitioners and organizations with a standard Project Management Book that describe good practices, globally recognized credentials that certify project management expertise, and resources for professional development.Stand out from the crowd and demonstrate your project management skills with a globally recognized credential.Strong project management knowledge is the key to your success. So turn to this book to make sure you get it right. It offers a wid...

Create and manage a clear working IT asset management strategy with this unique guideKey FeaturesA detailed IT Asset Management (ITAM) guidebook with real-world templates that can be converted into working ITAM documentsIncludes in-depth discussion on how risk management has changed and the possible solutions needed to address the new normalA step-by-step ITAM manual for newbies as well as seasoned ITAM veteransBook Description

In todays competitive business climate, companies with effective procurement strategies are beginning to separate themselves from the competition. Successful purchase order management (POM) is now a critical core competency and organizations in all industries have started investigating tools and techniques to help them succeed.Purchase Order Management Best Practices brings together the fields latest advances and gives business professionals a comprehensive framewo...

'42 Rules for Outsourcing Your Call Center (2nd Edition)' is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations. It provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization. The book is a foundation for anyone considering outsourcing their call center. It starts by ans...

This Pocket Guide provides a concise introduction to the IT4IT™ Reference Architecture, Version 2.1, an Open Group Standard. The IT4IT standard provides a vendor-neutral, technology-agnostic, and industry-agnostic reference architecture for managing the business of IT, enabling insight for continuous improvement. This Pocket Guide is based on the IT4IT Reference Architecture Version 2.1. What's more, it's authoritative with material derived from the official IT4IT documentation and contrib...

How should the ServiceNow CoEI engage with other Centers of Excellence?Is there any sense of urgency for any areas to go live in ServiceNow faster than others?What business objectives and value are you trying to capture with ServiceNow?What integration and interfaces to other ServiceNow modules or other systems are in place?What is the role of applications and platforms in the service providers offering strategy?What other groups or business units wo...

Does the supplier use subcontractors in the delivery of the service?How do you protect your organizations knowledge/expertise?How should your organization prepare for cloud computing?What are the mechanisms available for obtaining assurance in the cloud computing space?What percentage of third parties have initial due diligence conducted on them?Where to find your organizations security policy or guidance?Which strategy enables your organizat...