This series of books from Learning Matters is aimed at busy social work and health care practitioners, particularly in the context of integrated health and social care, who are looking to enhance their skills and extend their knowledge. Written from a practical point of view, they have clear links to both qualifying training as well as CPD. They are up-to-date, accessible and totally skills focused.Practice education has never had a more important role in the development and delive...

Critical thinking can appear formal and academic, far removed from everyday life where decisions have to be taken quickly in less than ideal conditions. It is, however, a vital part of social work, and indeed any healthcare and leadership practice.Taking a pragmatic look at the range of ideas associated with critical thinking, this Fifth Edition continues to focus on learning and development for practice. The authors discuss the importance of sound, moral judgement...

In today′s performance driven environment, maintaining service quality in social work is more important than ever. This book will help social work leaders and managers to understand the role that personal and organisational learning plays in the provision of services that are effective and responsive to the needs of service users, carers and the communities. Recent national policy drivers such as the Munro Review into Child Protection (2011) and the recommendations of the Social Work Refor...

There has been a recent focus on how practitioners can engage with continuing professional learning and development. This book is written to support and help busy social workers in front line practice, as well as those in leadership and management roles, to achieve the key aims of continuing professional development (CPD) in a post-qualifying social work context.There are sections on how to engage with CPD at an appropriate level, understanding complex thinking and practices and de...

The social work degree requires that students clearly demonstrate competence in working with groups. Many social work students will begin working with families, communities and organisations before they qualify and are regularly assessed on this groupwork practice through assignments and observation. Specialist skills are needed to cope in challenging groups and the authors look at how students can develop their existing skills to cope and respond to challenges.The practical focus ...

In healthcare settings, the term mentorship is normally used to describe the supervision of a pre-registration student by a qualified practitioner. Mentorship can be very formal or relatively informal. It can also be practised differently in particular locations, settings and healthcare professions. This clear, concise book transcends professional and geographical boundaries in order to focus on the essential characteristics of effective mentorship. It will therefore be useful to a very wide ...

This book reviews different types of teams and explores the dynamics present when people work together, the roles individuals play and the skills necessary for effective teamworking. This book will be suitable for both pre- and post-qualifying social work students.

While peer learning is often used informally by students - and for many can form an essential part of their HE experience - this book discusses methods of developing more effective learning through the systematic implementation of peer learning approaches.

Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer’s toolkit. Concepts such as: • emotional intelligence • behaviour modification • role modelling • dimensions of procedure and conviviality • expectancy theory • socio-cultural concepts of (service) community • customer service as dynamic 'object' in activity theory • Zen mindfulness all form the basis of trai...

A comprehensive guide to continuing professional development in the lifelong learning sector providing teachers with practical support and guidance alongside development activities.

Reflect on how best practice can be managed in care settings, develop your leadership skills and achieve your career goals with this new edition of Level 5 Diploma in Leadership for Health and Social Care.This new edition of Level 5 Diploma in Leadership for Health and Social Care has been fully updated to reflect the changes to the structure of the qualification. Covering all of the mandatory units in an easy-to-follow and thorough manner, this book is perfect for...

This book is a guide to the PTLLS Award (which has been replaced with the Award in Education and Training) and is a comprehensive introduction to teaching in a variety of settings. This includes further education, adult and community learning, work-based learning, the forces and offender learning and skills. It is easy to read with plenty of practical activities and examples throughout and the content is fully linked to the Teacher Training Standards.Please note: This book has since...