Kobo Price Match Guarantee

If, within seven (7) days after the purchase from Kobo of an eBook or a single issue of a digital magazine, you find that same product advertised for sale by a competitor at a lower price, Rakuten Kobo Inc. will issue a credit to your Kobo account in an amount equal to the difference in cost between the competitor’s advertised price and your Kobo purchase price (excluding taxes), plus 10% of the competitor’s price.

To qualify:

• You must complete the required information and submit your price-match request using the provided form within seven (7) days of purchase;
• The advertised product must be identical to the purchased product (same ISBN for eBooks, or same volume and issue for digital magazines);
• The product must be priced in Canadian Dollars and include all fees, costs, and other charges;
• The product must be sold by an authorised retailer located within Canada;
• The product’s price must not be lower due to an advertising error; misprint; combination promotion (e.g., gift with purchase); after-sale rebate offer; or preferred-customer, or other similar discount.

Account credit is not redeemable for cash. Limit one credit per item.

We will endeavour to verify and issue account credits within three (3) business days of an authorized request. Account credits will only be provided to the account holder who made the original purchase.

Rakuten Kobo Inc. reserves the right to cancel or withdraw a refund at any time, if it determines in its sole discretion that the requestor has violated these terms, including through any fraudulent or misleading activity. Rakuten Kobo Inc. reserves the right to limit quantities, or change or cancel this offer at any time.