The Mastery of Customer Service in Careers highlights the experiences of three high school buddies who reached the pinnacle of their careers in service.The three men–a general, a medical doctor who founded a successful chain of wellness clinics, and a professor who serves as director of a global hotel business– recount the career challenges they faced and their pathways to success. Along with a highly accomplished daughter of one of the men, they provide i...

IT’S TIME TO SETTLE OLD DEBTS…Riker was just another has-been loser drowning in debt, until the offer of a lifetime fell into his lap. All he had to do was take a boring security gig, and a mysterious benefactor would make sure the Sprawl’s gangsters didn’t sell his organs and toss his body into the Barrens. He’s been working his way up the corporate ladder ever since, and now his savior has given him his final mission: extract the brilliant scientist Valarie St. C...

Canadian energy systems need to evolve. Beyond providing essential energy services, they must respond to climate change, enhance social justice, and remain sensitive to local cultures and traditions. Can they do this and still make financial sense?Sustainable Energy Transitions in Canada gathers experts from across the country to share perspectives on leading theories and practices. Contributors first deal with the conceptual aspects of energy transitions, investigating su...

This book attempts to briefly describe the rich History of the Inland Water Route of Northern Michigan. From the fur trading Natives to the recreational use today, snippets of various accounts of significant events are presented with curious flair. Early railroad and steamer vessels led the way for the transportation of both goods and services. Resorts and camps developed alongside the use of lake steamers. Emphasis of the Steamer Topinabee, the Atherton Inn and the Indian play Wa-Ya-Ga-Mu...

John Jagamarra grew up at the Pearl Bay Mission for Aboriginal children in the far north-west. It was beautiful there, but it wasn't home. This is a tale for everyone about the pain of separation, and the strength of the human spirit.

The ideas presented in this book explain marketing thinking and how to cultivate it, and ultimately, the ways in which marketplace differences are created. Instead of offering marketing steps, processes, and models, the focus here is on developing the practitioner's thinking rather than providing some formulaic series of steps, processes, and/or models based upon someone else's thinking. This provocative perspective requires a deeper reading and thinking about many of the familiar notions ...

'Evokes the master of Barcelona-set narrative, Carlos Ruiz Zafon' IndependentWhen the death of a young witness in a case of human trafficking and voodoo provokes the normally calm Inspector Salgado to beat someone up, he is swiftly removed from the project. Instead, he is sent to investigate a teenager's fall to his death in one of Barcelona's uptown areas.As Salgado begins to uncover the inconvenient truths behind the city's most powerful families, two seemingly un...

The modern world relies entirely on a seamless, invisible network of thousands of orbiting satellites. GPS navigation, global banking transactions, military intelligence, and high-speed communications are all completely dependent on this delicate extraterrestrial infrastructure. However, decades of unregulated launches and exploded rocket boosters have turned the Earth's low orbit into a hyper-lethal, high-speed minefield of jagged metal trash. This investigation explores the terrifying, r...

Captain Mark "Hammer" Hill shares the fishing adventures he experienced as a Billfish captain, running corporate sportfishing charters all over Central and South America. Despite manyadversities in his life, from addiction to health issues that left him without a leg, to unexpected tragedy, Hill digs deep within himself to pull through and refuses to give up. He openly shareshis struggles and consequences of juggling his fishing career and raising his family. This is his st...

With fascism in our midst, Indigenous artist Gord Hill revises and expands his brilliant graphic history of fascism and anti-fascist movementsWhen it was first published in 2018, Gord Hill's The Antifa Comic Book was heralded for its searing imagery documenting the history of fascism and anti-fascist movements over the last century. In the years since its publication, the term "antifa" has been co-opted by the right to falsely describe far-left political e...

'Eat Pray Love' meets 'An Apple A Day' meets 'Under The Tuscan Sun'.Stuck in a job he hates, madly smitten with a woman two decades his junior, racing helplessly into middle age and living in a world where vodka and orange juice is considered breakfast food, Mark Hill knows it's time to make a big life change.He quits his job, stuffs a few clothes and some personal items into an old navy duffel bag, sends all of his other possessions to the bin or the charity shop and books...

In the late Eighteenth Century, a goldsmith and early European banker by the name of Meyer Anselm Rothschild convened a secret meeting in Frankfurt Germany, of 13 prominent Jewish banking families, for the purpose of formulating a plan to oppose the power of the Catholic Church and gain control of the western world through financial and political manipulation. Throughout the centuries, this close affiliation of international bankers and heads of state has been referred to by many different...