Former Secretary of State George Shultz once drew a distinction between “problems you can solve and problems you can only work at.”These two types of problems have names: They are tame or wicked.Many people believe that their problems are “wicked,” yet few seem to understand what should be done with them. Wicked problems are messy, confusing, unstable, ill-structured, and ambiguous.This book explores the timely issue of wicked problems – what they are and why they a...