You may call them “inhuman resources.” They are difficult people. They are sneaky, backstabbing, sulking, sarcastic or indifferent. Dealing with them is a challenge and often leads to feelings of hopelessness and frustration.This audio program will identify different types of difficult people. Strategies for dealing with contentious tactics including manipulation, guilt, blame, sabotage, bullying, lying, refusal to engage and others. Tactics for disarming games and maintaining sani...

Audrey Nelson puts together her four top hits for a sensational set.The titles include:He Speaks, She Speaks: What Different Things They Say;The Art of Conscious Communication: A Talent for a Technical Age;Victors without Victims: Managing Conflict for a Positive Outcome;Ouch! That Hurts: Dealing with Difficult People;

The incredible influence of Ancient Greek culture on everything from sicence to literature to politics continues to be relevant and hotly debated. In 'The Complete Idiot's Guide to Ancient Greece', you are invited to meet the Ancient Greeks and to understand their legacy by entering their world. Profiles the most important contributions of Greek culture, including mythology, philosophy, medicine and the Olympic games. Includes further reading and travel information to help in planning a pe...

Mars and Venus head to work...Day-to-day, face-to-face workplace communication between men and women is often dysfunctional because each gender employs different speech patterns. When careers and paychecks are on the line, clear communication is crucial - from the mailroom to the boardroom. Code Switching explains what to say, how to say it, how to be taken seriously, and how to act while speaking with the opposite sex for maximum effectiveness in the workplace. Included a...

Do you do everything in your power to avoid having hard or awkward conversations?First off, you’re not alone. I’m sure most of us have turned to walk the other way when we spot someone with whom we need to have a tough chat! However, we’re here to tell you there is a better way.Awkward Moments is a compilation of audio programs designed to help you navigate situations that used to make you cringe. You’ll learn how to:- Manage conflict and turn it around for...

You cannot communicate; everything you say and do sends a message. Today’s technology such as email, voicemail and the internet has made communication faster and more accessible.Telecommunication is a misnomer; we’ve lost the human moment. Additionally, most of us operate on automatic even in our face-to-face communication. This CD brings communication into consciousness and supplies tools to help you send the message you want.Topics covered are:Communication ...

Conflict is inevitable. Anger, blame and grudges are not. Conflict is normal, natural and occurs in every arena in life. We can’t avoid conflict, but the way we deal with it will determine whether it is a constructive or destructive force.This CD will focus on guidelines and techniques for opening the lines of communication, boosting morale and fostering teamwork in conflict situations.Topics covered are:What is conflict and why does it feel so bad?;...

This CD explores how the sexes communicate. Although there are many individual differences in communication style, research has uncovered some interesting trends in differences between the sexes. Specifically, differences in listening and nonverbal and verbal communication will be identified.Suggestions for improving communication between the sexes are offered.Topics covered are:What drives the way men and women communicate;It's not what you say but ...

1 histoire par jour pendant 1 mois : 31 histoires dans ce recueil ! - Bonne nuit - Dormir quelle drôle d'idée - Papa Bisous - Mon histoire anticauchemar - Tagada sacré chat - Mon premier abcdaire - Pouf le chaton bleu - Le noël de Super Souricette - Un match fou fou foot - Youpi à l'école - Quel morfal ce Gwendal ! - Papa bisous fait l'école - Le noël de papa ours - Sacrée colère - Mon premier abcdaire des animaux - Les 3 petits cochons - Boucle d'or - Le Chat Botté - Le corbeau et le rena...

"Designated a Doody's Core Title!This is a good reference for the varied healthcare professionals who must move and transfer patients. The book is clear and well written, with illustrations to strengthen the narrative.--Doody'sThe evidence-based methods suggested in these pages protect nurses from injury and ultimately improve patient care.--M. Elaine Tagliareni, EdD, RNPresident, National League for ...

Health care support workers (HSWs) play a fundamental role in international health care systems, and yet they remain largely invisible. Despite this, the number of HSWs is growing fast as governments strive to combat illness and address social care issues in a world of finite resources.This original collection analyses the global experience of HSWs in the UK, Japan, Australia, Brazil, Canada, Portugal, Sweden and The Netherlands. Leading academics examine issues including the inter...

Prince the Poet is back and filled with adventure! Our butterfly bard discovers that when he recognizes a strength as a unique gift instead of something to be embarrassed of, it is not just half the battle--it's the entire war! With the help of his mentor, a cat named Audrey, together they discover life's truths. Standing up to bullies is always necessary, and being yourself is the key to your very own treasure chest of gold! Let your stars align and the magic begin!My mind is a ga...