Walking into a church for the first time can be scary. Are you making your first-time guests feel welcome? Or are you driving them away—unintentionally—with bad signage, reserved seating, clunky communication and more? In this practical book, Jonathan Malm examines 50 ways churches make first-time visitors feel unwelcome. The transgressions range from insider lingo to awkward transitions, a cold congregation to the over-eager greeter. With all 50 church faux pas, Jonathan s...

Are you compartmentalizing God?If you ever feel like your times spent praying or trying to read the Bible are disconnected from the rest of your day, you need this book.Devotions aren’t supposed to be isolated from your life; the God who created you also calls you to create—whether that is a business, a family, a book, a photograph, a website, a sermon, or a meal.Created for More ties together our drive to create and our desire for God. Spe...

Every ministry needs capable and reliable volunteers, but so often it feels like no one is coming forward to fill your church's needs. In reality, the people around us do want to volunteer their time and talents, but we often fail to connect potential volunteers to ministry opportunities or lose them somewhere along the way.The Volunteer Effect is your start-to-finish guide to recruiting, leading, and retaining volunteers for your ministry. Based on solid management theory...

Build toward Long-Term Energy, Health, and Success as a LeaderPastors and ministry leaders are some of the hardest-working people in the world--and they have the high rate of burnout to prove it. As a leader, if you aren't operating at peak efficiency and taking care of yourself, it is bound to catch up with you in a big way. So few in ministry feel they have the time to take a sabbatical or tend to their own physical, emotional, and spiritual needs. But healthy rh...

Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad customer experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back--and they tell their friends.Backed by plenty of on-the-ground research and illustrated with rea...

The key to growth as a church, youth ministry, or a business is getting first-time guests to come back. And as any good manager of a hotel, a store, a restaurant, or an attraction knows, the key to getting guests to come back is not actually the rooms or the product or the food itself; it's how guests feel when they're there. It's about hospitality. No matter how much effort and time we spend on excellence--stirring worship time, inspiring sermons, a good coffee blend in the foyer--what ou...

Capable and reliable volunteers don't just happen. One of the most important aspects of recruiting, training, and retaining good volunteers is being clear about expectations and being proactive when problems come up. The Volunteer Survival Guide is one of the best tools you can have at your disposal to do just that. A perfect companion to The Volunteer Effect, this resource is priced so that your church, ministry, or nonprofit organization can give a copy to everyone on y...

Every ministry needs capable and reliable volunteers, but so often it feels like no one is coming forward to fill your church's needs. In reality, the people around us do want to volunteer their time and talents, but we often fail to connect potential volunteers to ministry opportunities or lose them somewhere along the way.The Volunteer Effect is your start-to-finish guide to recruiting, leading, and retaining volunteers for your ministry. Based on solid management theory...

Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad customer experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back—and they tell their friends.Backed by plenty of on-the-ground research and illustrated with real...

Build toward Long-Term Energy, Health, and Success as a LeaderPastors and ministry leaders are some of the hardest-working people in the world—and they have the high rate of burnout to prove it. As a leader, if you aren't operating at peak efficiency and taking care of yourself, it is bound to catch up with you in a big way. So few in ministry feel they have the time to take a sabbatical or tend to their own physical, emotional, and spiritual needs. But healthy rhy...

The key to growth as a church, youth ministry, or a business is getting first-time guests to come back. And as any good manager of a hotel, a store, a restaurant, or an attraction knows, the key to getting guests to come back is not actually the rooms or the product or the food itself; it's how guests feel when they're there. It's about hospitality. No matter how much effort and time we spend on excellence—stirring worship time, inspiring sermons, a good coffee blend in the foyer—what our ...