WINNER OF THE 2016 JEWISH BOOK COUNCIL AWARD FOR CONTEMPORARY JEWISH LIFE AND PRACTICEAn inspiring and accessible guide, drawn from Jewish wisdom, for building the inner qualities necessary to work effectively for social justice.The world needs changing—and you’re just the person to do it! It’s a matter of cultivating the inner resources you already have. If you are serious about working for social justice and change, this book will help you bring your most...

Aujourd'hui, il n’appartient plus aux entreprises de définir ce que veulent les clients ; ce sont les clients euxmêmes qui décident !Pour faire face à cette nouvelle donne et prendre une longueur d’avance sur leurs concurrents, les organisations doivent repenser leur manière d’agir en adoptant le point de vue des clients. Cette évolution, qui bouleverse les modèles d’affaires classiques du B2B et du B2C, marque l’avènement d’une ère nouvelle dans laquelle les clients prennent le co...

Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons.Many organizations focus so intently on improving the way customers interact with them that they don't ask the more fundamental question of whether the interactions are needed in the first place. Every contact channel adds cost and complexity. And while customers appreciate that they...

What you need to know about your customersNow more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertips—and can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balance of power, and every company must come to terms with the fact that the customer is in control. Interacting with customers in the way they want is an essential business strat...

Introduce el modelo Me2B, en el cual se cumple la máxima, "el cliente tiene el control". Ofrece una mirada detallada a la manera en que las organizacioles fundamentales de los clientes y les proporciona experiencias excepcionales, lo que transforma las transforma y optimiza.

Most customer service operations have it wrong. They gauge their effectiveness and productivity based on the number of customer calls or contacts they handle. But do your customers really want a “relationship” with your company’s customer service department, or do they simply want to purchase your products or services so they can put them to use?In this groundbreaking book, Bill Price and David Jaffe offer a game-changing approach, showing how managers are taking the wrong path and...

Three seasoned specialists offer techniques to help couples cope when facing infertility."Must reading for the thousands of people struggling with the pain of infertility." —Christiane Northrup, MDFor people experiencing infertility, wanting a baby is a craving unlike any other. The intensity of their longing is matched only by the complexity of the emotional maze they must navigate.With insight and compassion, Drs. Janet Jaffe, Mar...

A partire dalla crisi finanziaria del 2007/2008, il contesto di riferimento della corporate finance ha vissuto turbolenze fortissime. Incertezza è la parola d'ordine: i manager finanziari devono fronteggiare mercati finanziari più volatili, tassi di interesse bassissimi sino al 2021 e ora crescenti e poco prevedibili e, infine, decisioni di investimento molto più complesse rispetto al passato. I titoli pubblici hanno spesso registrato rendimenti negativi, l'inflazione è stata a lungo vicin...

This book focuses on the crucial role that relationships play in the lives of teenagers. The authors particularly examine the ways that healthy relationships can help teens avoid such common risk behaviors as substance abuse, dating violence, sexual assault, and unsafe sexual practices. Addressing the current lack of effective prevention programs for teens, they present new strategies for encouraging healthy choices.The book first traces differences between the rules of relating” f...

They were four exceptional soldiers, a new generation asked to save an army that had been hollowed out after Vietnam. They survived the military's brutal winnowing to reach its top echelon. They became the Army's most influential generals in the crucible of Iraq.Collectively, their lives tell the story of the Army over the last four decades and illuminate the path it must travel to protect the nation over the next century. Theirs is a story of successes and failures, of ambitions a...

They were four exceptional soldiers, a new generation asked to save an army that had been hollowed out after Vietnam. They became the Army's most influential generals in the crucible of Iraq. Collectively, their lives tell the story of the Army over the last four decades and illuminate the path it must travel to protect the nation over the next century. The careers of this elite quartet show how the most powerful military force in the world entered a major war unprepared, and how the Army,...

Essential Reads on Family Offices is your essential resource featuring insights from the world’s foremost experts on the most pressing topics facing family offices and their advisers today. Containing a collection of authoritative materials dedicated to providing family offices and their advisers with the most informative and thought-provoking contributions on key themes, the content focuses on: • Family office profiles: profiles of leading family offices from around the world, highlightin...