Achieving success through transforming behaviourHigh-performing IT organizations know that success is more dependent on transforming behaviour than on the state of their technology. They have learned how to adapt behaviors to meet new challenges as effectively as they would change technology.Managing change in real-life ITSM projectsBased on the real-life experiences of the author and other ITSM professionals, Catalogs, Services a...

This book is one of a series covering the implementation of new processes within an organization and how to facilitate behavior changes to make the project a success. This volume deals with the implementation of a KPI management system.The book cleverly utilizes a narrative story to make the subject matter accessible and engaging for the reader. The characters are fictitious, but the story comes from the author’s own experience and real third party accounts.

In Availability and Capacity Management in the Cloud: An ITSM narrative, Daniel McLean’s fictional IT service management practitioner, Chris, faces the challenge of integrating cloud services into an ITSM structure. Based on the real-life experience of the author and other ITSM practitioners, this book tells the story of a cloud services implementation, exposing potential pitfalls and exploring how to handle issues that come with such projects. The end-of-chapter pointers give useful advic...

Deploying releases into production is fraught with difficultyWith so many interested constituencies, processes can go wrong in more ways than they can go right. The problems start when requirements are gathered and, if unmanaged, can flow unchecked through the entire process, potentially delivering something that’s bound to fail while, paradoxically, exactly meeting the specification.In Release and Deployment: An ITSM Narrative Account, we follow the story of the...

Darkghost Assignments is a 2 book novel. The first book titled The Book Brothers is about a Navy Seal who becomes a government hit-man that formed his team. Emad McWhorter is the leader of Darkghost along with Derrick Varnell, Denise Spain, and Juka Tidesdale. Their mission is to kill three international drug dealers. One they chase across the United States and the other two abroad. These drug dealers will do anything to stay in business, even hire mercs for protection against Emad and his...

This is a short e-booklet of about 25 pages.You and your colleague have been at the same company for three years, in the same role, and you both have impressive college degrees and work really hard. You're both ready for the next step up. Yet your colleague gets contacted for really sexy jobs by executive recruiters a couple times a month, while you....well, almost never. What's going on?My guess is that your colleague has a Linkedin profile that looks inviting to recruiter...

Master the art of effective delegation.You know you need to delegate some of your work so that you have time to focus on the things that require your expertise. But it's not easy to do. Delegating Work quickly walks you through the fundamentals of:Establishing a productive environmentAssigning the right work to the right peopleConducting an effective hand-off meetingMonitoring without micromanagi...

**'Pay attention' - Jason Fried, founder and CEO of Basecamp, bestselling author of ReWorkA revolutionary roadmap for building startups that go the distance**Cracks are forming in the myth of the VC-funded, IPO-driven billion-dollar company. They're unprofitable, unethical and unsustainable - so why bother chasing unicorns? The Minimalist Entrepreneur is the manifesto for a new generation of founders who would rather build great companies than big ones.

The B2B lead generation machine is a first-of-its-kind guide to building a watertight lead generation process for complex sales. It gives knowledge-based businesses practical and strategic advice on developing a concrete, sustainable pipeline of prospects. Find out how to: develop a proposition that makes you impossible to ignore create, nurture and close all the opportunities you need make lead generation systematic, simple and repeatable...

Does The Thought of Selling Scare You?If you are trying to make money online then part of your job description is to market and sell something whether it be your own product or someone else's.But How Can You Do That If You Just Hate Selling?So often I hear people say things like:"I hate selling""But I'm not a sales person""Sales people are so annoying""I'd be too scared to try and sell som...

Want to ace your job or college interview and have your résumé or application stand out from the rest? This unique and productive guide will show you how. In one hour you will immediately learn how to apply simple techniques that work and do practice drills to refine your impact. See how to prepare at home and discover what to do (and not do) during each phase of the interview. Learn résumé specifics that work. Lynnworths 40 successful years in corporate life are condensed into this reader-fr...

Learn how to start your own coaching business empire and the most effective strategies for business consultants to start from scratch. In this guide, we’re going to show you how to start a coaching business and land your first high-ticket client and things to consider before becoming a coach.