Effective, repeatable, and insightful analytics are key to ROI in customer relationship management systems. Many organizations, however, lack the automated reporting tools they need to run their businesses and instead choose to massage the data in Excel. But there's a better way. Salesforce's standard reporting tools provide a rich set of features that, when combined, support a wide variety of analytics needs.This practical introduction covers all the aspects and features you need ...

On station off Okinawa, the crew of the destroyer USS KIDD braced for impact as the Japanese Zero hit and exploded its bomb. April 11, 1945, had suddenly become a very long day. This true story about a new Naval officer is told through his letters home to his wife, young son, and family. Historical facts and personal details are filled in by the author, his son. The officer's journey from induction and advanced training, through deployment to the Forward Area and the kamikaze attack, and f...

When a priceless native artifact is stolen and those guarding it are mysteriously murdered, the United States government turns to the one team who always catches the bad guy - Brady Carmichael and the poodle of mass destruction, Fifi.