This updated edition of management guru Ken Blanchard’s classic work Leadership and the One Minute Manager teaches leaders the world-renowned method of developing self-reliance in those they manage: SLII®.In Leadership and the One Minute Manager you’ll learn why tailoring management styles to individual employees is so important for effective performance management; why knowing when to delegate, support, or direct is critical; and how to identify the leadership st...

With a new foreword by Ken Blanchard The original, bestselling blockbuster which has transformed businesses world wide. The blockbuster number one international bestselling phenomenon is back ! not that it ever really went away. This easily-read story quickly demonstrates three very practical management techniques: One Minute Goals, One Minute Praisings and One Minute Reprimands. The One Minute Manager also includes information on several studies in medicine and in the behavioural sciences...

The author of the phenomenal New York Times bestselling classic The One-Minute® Manager explores one of the most common and insidious problems plaguing the workplace—procrastination.In every workplace, in every industry, lurks a diabolical career killer. Procrastination. In this latest addition to his bestselling series, Ken Blanchard tackles this problem head on, offering practical strategies any professional can immediately put into practice to improve his or her performance. In ...

The international bestselling authors return to share the four ways leaders must challenge themselves in order to fulfill their highest potential.Successful leaders don't rest on their laurels because leadership is not a title on a business card. Leadership is a living process—and life means growth. As Ken Blanchard and Mark Miller write in the introduction, "the path to increased influence, impact, and leadership effectiveness is paved with personal growth.… Our ca...

From the coauthor of The One Minute Manager comes a three-step process that "ultimately frees everyone to more comfortably use their self-management skills" ( The Globe and Mail ).All of us in the today's workforce are called upon more and more to work effectively in teams. But do you know how to build a team that truly takes advantage of the knowledge, experience, and motivatio...

Take Care of Your Customers--or Someone Else Will!Legendary ServiceGreat customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.Kelsey Young is an optimist...

In the tradition of the bestselling book The One Minute Manager, authors Ken Blanchard and S. Truett Cathy, entrepreneur and founder of Chick-fil-A restaurants, present The Generosity Factor--a parable that demonstrates the virtues of generosity.It's the story of a meeting between the Broker--a young man on his way up the corporate ladder who has the illusion of success, yet deep inside feels insignificant--and the Executive--the CEO of a very large and successful...

**"If you walk into battle with [these] simple principles . . . you'll walk away with what you want and leave the other person happier for having done the deal." —Dave Ramsey, host of The Dave Ramsey Show and #1 New York Times–bestselling author of The Total Money MakeoverNegotiation impacts every aspect of our lives, from the deals we strike on the job, to our relationships with family members and neighbors, to the transactions we make as customers. Yet m...

A compendium of straightforward techniques on how to accentuate the positive and redirect the negative, increasing productivity at work and at home.What do your people at work and your spouse and kids at home have in common with a five-ton killer whale?Probably a whole lot more than you think, according to top business consultant and mega-bestselling author Ken Blanchard and his coauthors from SeaWorld. In this moving and inspirational new book, Blanchard e...

Building and maintaining a successful team is no simpletask. Even people who have taken their teams to the highest level in theirfield have difficulty recreating what accounted for their successes. Is it astrong work ethic? Is it “chemistry”? What tools can you wrap your hands aroundto build–or rebuild–your team?In The 17 Indisputable Laws of Teamwork, leadership expertand New York Times bestselling author John C. Maxwell shares the vitalprinciples of team building that are necessa...

Ever been to so many meetings that you couldn't get your work done? Ever fallen asleep during a bulletpoint presentation? Ever watched the news and ended up knowing less? Welcome to the land of Blah Blah Blah.The Problem: We talk so much that we don't think very well. Powerful as words are, we fool ourselves when we think our words alone can detect, describe, and defuse the multifaceted problems of today. They can't-and that's bad, because words have become our def...

Where can a person go to learn how to become a better team player? Your choices are definitely limited. John C. Maxwell takes the pain out of knowing what makes a team tick. If you want to have a better team, you have to develop better players. Great team players, like great teams, are formed from the inside out.The qualities Maxwell teaches quickly take you to the heart of teamwork. Anybody can understand them and apply them -- whether at home, on the job, at church, or on the bal...