Quality communication contributes to smoother running practices, better care and services, greater efficiencies, fewer unhealthy conflicts, more satisfied staff and patients, and an improved ability to meet the challenges of an evolving and increasingly complex health care environment - With packed curricula in most health care training institutions, and hectic schedules in practices and administrative offices, time for teaching vital communication and interpersonal skills is often at a pr...

With packed curricula in most health care training institutions, and hectic schedules in practices and administrative offices, time for teaching vital communication and interpersonal skills is often at a premium.This book is designed to equip trainees with the skills needed to deal effectively with conflict, difficult behaviours and other complex situations, employing a 'learning by doing' approach for effective and engaging learning. It has been designed for practice leaders, hospital lea...

An indispensable guide for parents whose children are about to start, or have recently started school.Starting school is a huge important milestone for children and their parents. The best school years happen when everyone involved feels happy and engaged with the whole experience, and yet, with so much information to digest and so little guidance available, the process can be incredibly confusing.The Starting School Book is a reassuring and practi...

Selling Yourself MattersCongratulations! You have persevered through nearly a decade of intense study and rigorous training to become a qualified doctor. It takes an incredibly strong intellect and the utmost dedication to get to this point. You know what specialty training program you want to get into and now it’s time to nail the final interview – and this book can show you how.Panels of Experts are DauntingPanel interviews can be...

How to craft a personal statement that secures interviews and admissions: "Reliable advice . . . a gift to premeds."—Sujay Kansagra, MD, author of The Medical School ManualThe Premed Playbook: Guide to the Medical School Personal Statement shows students how to effectively craft their stories for medical school admission committees. It's not only a collection of essays from students who got into top schools, but a showcase of essays that started b...

Be the Best Grandparent: Teach Yourself gives practical advice and plenty of suggestions for fun activities to do with your grandchildren, whether you are far apart and see them infrequently or if you regularly see them.It also offers support and help for grandparents with caring responsibilities or family conflicts which prevent them from contact.Written on behalf of the UK's leading Grandparenting charity, the book shows a new grandparent how they can support the growth o...

THE SUNDAY TIMES No 1 BESTSELLER'Deborah James captured the heart of the nation' - The Duke and Duchess of Cambridge @KensingtonRoyal'Brave, bright, beautiful' - Lorraine Kelly'Deborah's ability to find positivity in the darkest of places is an inspiration to us all' - Davina McCall'This book has shaken me awake. I gulped it down in one sit...

For anyone trying to understand the impossible strains placed on our medical workers during the COVID-19 pandemic, this book is indispensable._____________________________'A furious dispatch from the front line of the hospital system.' THE TIMES, Book of the Week_____________________________Doctors are the people we turn to in our darkest moments. We trust them with our lives. B...

Empowering, inspiring and straight-talking, this is the book that is every teenage girl's best friend.The butterfly is a symbol of transformation. It reminds us that we are all able to change. We can make choices and we are in control. We can choose to replace the messages that shout 'You are not enough' - not hot enough, thin enough, talented enough, popular enough - every time we open a magazine, watch a music video or go into a clothes store.The Girl with the Butterf...

OVER 1 MILLION COPIES SOLD!Since its publication in 2007, Yes! has shown how small changes can make a big difference to everyone's powers of persuasion - both at work and at home.Every day, we face the challenge of persuading others to do what we want. But what makes people say 'yes' to our requests? Based on decades of research into the psychology of persuasion, this book reveals many remarkable insights that will help you be more persuasive both at work a...

This is not a book about business strategy. Strategy changes like the seasons.This is a book about something much more permanent.At the very heart of all the success and failure I've been exposed to - both my own entrepreneurial journey and through the thousands of interviews I've conducted on my podcast - are a set of principles that can stand the test of time, apply to any industry, and be used by anyone who is search of building something...

Rob Parsons explains how to cope with this often disruptive period in a family's life and how to continue feeling close to your teenagers as they grow up and become increasingly independent. He gives clear and easy to follow advice making sure that you will not feel on your own and you will be able to make the most of your precious time with your children.'Insightful and practical. It will help every parent navigate those turbulent teenage years.' - David Lumsdon, Educational Psych...