This book provides an accessible introduction to the history, theory and techniques of informetrics. Divided into 14 chapters, it develops the content system of informetrics from the theory, methods and applications; systematically analyzes the six basic laws and the theory basis of informetrics and presents quantitative analysis methods such as citation analysis and computer-aided analysis. It also discusses applications in information resource management, information and library science,...

This book examines agile approaches from a management perspective by focusing on matters of strategy, implementation, organization and people. It examines the turbulence of the marketplace and business environment in order to identify what role agile management has to play in coping with such change and uncertainty. Based on observations, personal experience and extensive research, it clearly identifies the fabric of the agile organization, helping managers to become agile leaders in an un...

IT securiteers - The human and technical dimension working for the organisation.Current corporate governance regulations and international standards lead many organisations, big and small, to the creation of an information technology (IT) security function in their organisational chart or to the acquisition of services from the IT security industry.More often than desired, these teams are only useful for companies’ executives to tick the corresponding box in a certification...

If you have tried to implement Agile in your organization, you have probably learned a lot about development practices, teamwork, processes and tools, but too little about how to manage such an organization. Yet managerial support is often the biggest impediment to successfully adopting Agile, and limiting your Agile efforts to those of the development teams while doing the same old-style management will dramatically limit the ability of your organization to reach the next Agile level....

"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical appro...

It is now accepted that humans are changing the climate of the Earth and this is the most compelling amongst a long litany of reasons as to why, collectively, we have to change our ways of thinking and acting. Most people now recognise that we have to be capable of adapting quickly as new and uncertain circumstances emerge: this capability will need to exist at personal, group, community, regional, national and international levels, all at the same time.Systems Practice is structur...

Successes and Failures of Knowledge Management highlights examples from across multiple industries, demonstrating where the practice has been implemented well—and not so well—so others can learn from these cases during their knowledge management journey. Knowledge management deals with how best to leverage knowledge both internally and externally in organizations to improve decision-making and facilitate knowledge capture and sharing. It is a critical part of an organization's fabric, and ...

This book explains how mobile computer usability is shaped by the increasing integration of personal circumstances in organization. It represents an attempt to conceptualize an alternative model of mobile computer usability. It is motivated by the author’s conviction that we do not yet have an adequate understanding of this concept because we have not taken seriously the transformation of human personality by the co-evolution of organization and ICTs. The author argues that the transformat...

Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, service productivity, regulatory compliance, and sustainable service innovation. The book presents action-oriented, application-oriented, design science-oriented (artifacts building: constructs, models, methods and instantiations) and case study-oriented research with actionable results by i...

As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems.Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service resea...

Overview and Goals This book is dedicated to scheduling for parallel processing. Presenting a research ?eld as broad as this one poses considerable dif?culties. Scheduling for parallel computing is an interdisciplinary subject joining many ?elds of science and te- nology. Thus, to understand the scheduling problems and the methods of solving them it is necessary to know the limitations in related areas. Another dif?culty is that the subject of scheduling parallel computations is immense. E...

Enterprise Modeling: Improving Global Industrial Competitiveness gives an overview of the current state-of-the-art in enterprise modeling and its application. Enterprise modeling is both a concept and a tool that is highly developed at the research level, but which still promises many new industrial applications. Enterprise models constitute a theoretical basis for the information system in an enterprise and are regarded by many as a substantial opportunity to improve global indus...